About Homeward Trust Edmonton
Homeward Trust Edmonton is a not for profit organization that uses a community-based approach toward the goal of ending homelessness in Edmonton. Our primary role is to provide leadership to coordinate responses to ending homelessness in Edmonton, managing approximately $30 million in funding on behalf of the federal, provincial, and municipal governments. Homeward Trust increases access to housing by funding the development of new units and accessing market units, coordinates the provision of support services, undertakes community planning and research, raises awareness in the community through events and initiatives that promote ending homelessness in Edmonton.
Homeward Trust Edmonton owns and operates a fifteen suite Permanent Supportive Housing (PSH) building in north east Edmonton, providing services to Indigenous families. This program is supported by two Indigenous Family Service Navigators, providing onsite support on a shared rotational basis covering 8 am to 8 pm weekdays, and occasional weekend shifts, as required for program delivery.
The Indigenous Family Service Navigators support the program’s families and individuals to:
• Overcome mental health, addictions, and other challenges to enhance a healthy family life;
• Build skills, knowledge, and networks for parenting and family dynamics;
• Re-establish themselves so they can be reunited with children in care;
• Strengthen relationships with kin, culture, and community.
The Navigators provide resident clients with guidance and access to required services, based on substantial working knowledge of available community resources, and established relationships with service providers.
Reporting to the Manager, Clinical Services and Program Supports (based out of Homeward Trust main office) and these positions work closely with community agencies, service providers, and as well as Homeward Trust staff.
Duties & Responsibilities
The Family Service Navigator is responsible for exploring, assessing and guiding clients to the most appropriate resources they require for their situation. Primary duties include:
• Assist in access professional and traditional helpers through HTE or other resources.
• Primarily deliver services in the homes and communities of clients, as opposed to expecting them to come to the service provider’s location;
• Ensure all clients have an informed choice to commit to participation in programming and working;
• Provide client-centered service delivery based in a harm reduction philosophy.
• Ensure use of services which are strength-based to support greater independence, recovery, and long-term self-sufficiency;
• Providing resources and referrals to individuals or families that assist with problem solving and address immediate needs;
• Assist with transportation;
• Use Efforts to Outcomes (ETO) to report on program and housing outcomes and otherwise cooperating with evaluation activities at team, program, and system levels;
• When assigned to assist housing Indigenous clients in a Housing First team:
o Using the Service Prioritization Decision Assistance Tool (SPDAT) to assist in identifying individuals and families with the greatest need, developing individualized care plans, and tracking client success over time through periodic re-assessment.
o Assist clients to acquire safe, affordable, accessible and appropriate long term housing options which include start up dollars for security deposits, utility hook-ups , and tenant insurance;
o Acquire furniture through FIND, a furniture market operated by Homeward Trust as well as additional household necessities;
o Assist in bridging gaps between income resources and market rents through a rental assistance program;
o Ensure a commitment to re-house any clients who lose their housing and continue or augment support services should that occur.
o Provide regular reports and updates on progress with client activities, outcomes, housing placements, and retention.
Education & Experience
• Diploma or degree in human services, social work or community planning, with an emphasis on meeting the needs of vulnerable populations is an asset. This includes disciplines and fields of study as psychology, sociology, human geography, or native studies.
• Minimum 3 years of experience in case management, community outreach, mental health, addictions or housing programs in a front line capacity.
• Equivalencies in experience and education will be considered.
• Practical expertise in appreciating and applying Indigenous historical and cultural contexts in service delivery, including incorporation of traditional concepts of family and kin, healing, ceremony, and relationships is required
• Exposure to or direct work history with principles of evidence-based practice, client centered, and harm reduction models, as well as dealing with trauma.
• Prior experience on meeting the needs of vulnerable populations relative to housing is preferred.
Knowledge, Skills and Abilities
• In depth knowledge and understanding of Indigenous cultures and tradition and ability to work with culturally diverse people. Familiarity with First Nation, Metis and Inuit communities in Alberta and issues and challenges facing those choosing to move to urban centres is required.
• Possess strong and vibrant relationships with Edmonton urban Indigenous communities which are accountable, respectful, and honouring
• Demonstrated ability to support Indigenous participants in a culturally safe manner including flexible and client-centered program delivery, focusing on the journey of the individual and recognizing the role of relationships and kinship in healing. This includes the ability to incorporate strategies to meet the emotional, physical, spiritual, and mental needs of the client as identified in traditional teachings
• Skills required in support of the rebuilding and renewing of relationships within families, between others in the Indigenous community and with non- Indigenous peoples. Able to assist clients in acknowledging and overcoming the intergenerational impact of residential schools, family breakup, and systematic discrimination and racism through reconnection with culture, roots, and kin.
• Sound understanding of available housing, income support and related agency/government assistant programs in the Edmonton community.
• Demonstrated ability to perform proactive community outreach activities.
• Excellent interpersonal communication skills to connect with individuals, funded agencies and other stakeholders to meet Homeward Trust reporting requirements and standards. Able to establish and maintain effective working relationships with coworkers, clients, and community agencies.
• Able to exercise discretion, compassion, and empathy, and maintain confidentiality.
• Able to work independently, and utilize sound judgment to perform all assigned duties with minimal supervision.
• Results focused to meet high standards of performance, able to monitor progress towards goals and make adjustments when necessary, including the ability to review and adjust plans as required
• Ability to build organizational trust in his or her own professionalism, integrity, and expertise.
• A confident self-starter, able to meet challenges, and to overcome obstacles.
• Experience working independently in a fast-paced environment with competing demands and frequently tight timelines
• Advanced knowledge Microsoft Office software, “Efforts to Outcomes” (ETO) or other related Access and database programs.
• Possess a valid driver’s license and willing to travel (within the City of Edmonton)
• Must pass criminal record check (including vulnerable sector clearance) and CFSA Intervention Record Check.
• Willing to work within flexible hours (evenings, weekends).
Homeward Trust is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.
Given the nature of the Family Service Navigator position, preference will be given to qualified candidates of Indigenous heritage.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.