Permanent Part-time (20 hours per week)
This position requires union membership. Compensation is in accordance with
Appendix A of the BCGEU Collective Agreement – Classification of Administrative Assistant is pending benchmarking under JJEP process
The position is open to male and female applicants.
The Program Assistant will be responsible for supporting and assisting the Sexual Abuse Counselling program, supporting the administrative needs of the rest of the Counselling Services program, as well as answering telephone and providing reception support to Admin Services.
KEY DUTIES AND RESPONSIBILITIES
- Under the direction of the Counselling Services Manager be responsible for the day-to-day administration of the Sexual Abuse and other Counselling Programs, including client file and appointment management, data entry, referrals, and general administrative tasks (filing, ordering supplies, etc)
- Provide support with the intake and referral processes, specific to the waiting lists for the Sexual Abuse and other Counselling Programs.
- Act as primary contact for the Crime Victim Assistant Program, which includes responding to inquires, billing, ordering forms, processing applications, etc.
- Answer incoming calls for the Society, taking and relaying messages and providing information as requested. Greet people coming into the office, direct them to the appropriate contacts or services and provide information.
- Takes opportunity to stay up-to-date on new community resources relevant for the information and referral process and communicate with other community service agencies regarding Information and Referral information.
- Provide typing, filing, photocopying, and related office support for Counselling/Admin Services and the Society in a confidential manner. Operate a variety of office equipment such as computers, printers, copiers and fax machines.
- Book rooms for Counselling Services programs.
- Participate in assigned department / interdepartmental meetings.
- Respond to complaints by clients and direct them to the appropriate program manager or delegate.
- Maintain the resource material and program advertising, under direction of the Counselling Services Manager.
- Maintain the assigned work area.
Education, Training, and Experience
- Grade 12 plus completion of up to one (1) year in secretarial training, business or office administration.
- Three (3) years recent related experience or an equivalent combination of education, training and experience.
Job Skills and Abilities
- Special skills may be called for, such as active listening and support and knowledge of therapeutic perspectives and modalities.
- Well organized, dependable and able to set priorities to meet deadlines efficiently and accurately. Must be able to multi-task, take direction and work independently.
- Demonstrated proficiency in English written and oral communication skills; strong proof-reading and editing skills.
- Must have a broad knowledge-base of services and resources within the community.
- Professional telephone etiquette and a positive attitude.
- Strong commitment to working cooperatively with the Counselling and Admin team.
- Demonstrated discretion with handling and maintaining confidentiality and sensitive information.
- Must be sensitive to and respectful of cultural and lifestyle diversity.
- Possess computer skills such as MS Word, Excel, PowerPoint, Publisher, email management and internet usage.
- Crisis Line experience an asset.
|How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please include cover letter and resume.
NOTE: Options Community Services Society is an equal opportunity employer committed to hiring a diverse workforce. Applicants not selected for an interview will not necessarily be notified. An eligibility list will be maintained for up to 6 months.
Nancy Orlikow, Senior Manager
Options Community Services Society
9815 – 140 Street
Surrey, BC V3T 4M4
Fax #: (604) 584-7628