Canada has the highest rate of multiple sclerosis in the world, with 100,000 Canadians living with MS. The Multiple Sclerosis Society of Canada is the country’s MS advocate, funding leading research in MS and programs & services that help people live well with the disease.
The Quality of Life Grants Equipment Provision Program provides home medical equipment to people living with MS who have a financial need to enhance their quality of life and maintain their independence.
Working out of the BC & Yukon Division office in Burnaby and reporting to the Director of Programs, the Coordinator is responsible for the overall coordination of the EPP including the donated equipment pool, the program budget and requires adhering to the BC & Yukon Division policies.
The successful incumbent will be required to complete criminal and credit background checks as a condition of hire.
- Responds to all inquiries regarding the Equipment Provision Program (EPP) and makes referrals to alternate community services and equipment access points when appropriate.
- Assesses the eligibility requirements and priority levels of applicants and obtains appropriate documentation.
- Communicates with applicants and health care professionals regarding the status of each request.
- Maintains the EPP waiting list by filling requests consistent with policy and the priority system outlined in the policy.
- Coordinates the appeals process for those who have been denied service or who wish to request additional funding above the annual limit allowed by policy.
- Coordinates the transfer, purchase, repair or donation of equipment and ensures all appropriate paperwork is finalized.
- Reviews and assesses all offers of donated equipment.
- Works with Fund Development staff and the Director, Programs on grant applications by identifying and compiling specific equipment requests.
- In consultation with Fund Development staff, implements recognition for donors providing equipment and financial support to the EPP.
- Reports monthly and provides statistics on EPP expenditures to the Director, Programs.
- Liaises with community resources to access affordable equipment and/or to establish purchasing relationships.
- Provides support, training and advice to chapter staff regarding EPP policy and implementation.
- Liaises with chapter Community Services Coordinators to ensure that local funding and/or equipment opportunities are accessed in addition to the division program.
- Manages and oversees the Society’s donated equipment pool.
- Trains and supervises EPP volunteers.
- Ensures all program documentation is maintained in accordance with MS Society and EPP policies and practices.
- Develops and maintains the EPP testimonial library and communication vehicles (email, mail outs, etc.) for clients, Society staff or medical professionals regarding program news.
- Attends or presents at community events promoting awareness of the program.
- Diploma in Social Services or related field with at least 2-3 years related experience including a solid understanding of:
- purchasing practices, preferably related to home medical equipment
- administrative processes in a professional business environment
- Experience interacting with individuals with disabilities or people living with chronic health conditions is required
- A valid driver’s license and access to vehicle is required
- Exceptional computer skills to use Microsoft Office and database programs.
- Sound project management, budgeting, and organizational skills and the ability to develop and implement systems and processes to track and monitor requests against established timelines and budgets.
- Excellent interpersonal communication skills
- Capable of development of community relationships to promote and enhance the services offered by the Equipment Provision Program.
- Demonstrated capacity to work with clients and members of the medical community.
- Ability to work and make decisions independently as well as work in a team environment
- Ability to maintain confidentiality at all times and display discretion
- Excellent time management skills with the ability to prioritize and multi-task
- Problem-solving, decision-making, negotiating, investigation, and active listening skills
- Ability to establish effective working relationships with internal and external community contacts
- Demonstrates positive enthusiasm and is a self-starter
- This position may require limited travel within British Columbia, as well as travel to conference and meetings as appropriate.
- Driver’s license and occasional access to a vehicle is required.
- Very occasional evening or weekend work may be required.
Location: Burnaby, BC
We are working on a world free of MS, where improving people’s quality of life is a part of our everyday life. If you too are passionate about our mission, we invite your expression of interest and resume submission, including salary expectations, to:
BC & Yukon Division
Multiple Sclerosis Society of Canada
This posting will close on October 23, 2016.
Please note: applicants must state salary expectations in order to be considered.
The MS Society has a bold vision for the future. We have a team of dedicated professionals who share a common goal to end MS and to improve the lives of those affected by MS. We strive to be an employer of choice and provide a working environment that values diversity, team work, and professional development.
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply. We appreciate your interest and will contact you if a meeting is required. More information about the MS Society is available at www.mssociety.ca