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Job Details

Job Number:  30120
Assistant Manager Ref# 86-16
Job Posted: Thursday, 6 October 2016
Closing Date: Thursday, 20 October 2016
COSTI Immigrant Services
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: $27.37 to $29.76 per hour




COSTI is a multicultural organization providing settlement, employment, rehabilitation and language training services. For more information about COSTI, please visit our website at www.costi.org


The Client Support Services (CSS) program provides intensive settlement case management services to government-assisted refugees once they have arrived in the Greater Toronto Area in order to facilitate a healthy transition to live in Canada and a successful and positive resettlement experience. It provides such services through a 12-month itinerant case management model where clients are provided with a wide range of settlement supports and referrals depending on their unique social determinants of health.


This is a full-time non Union contract position, scheduled to work 35 hours per week




  • Oversee the delivery and coordination of the Client Support Services program which includes the supervision of mobile staff, placement students and volunteers, booking of interpreters and monitoring of program records, etc.
  • Hires, supervises, trains and evaluates staff.
  • Coordinates/supports monthly case reviews and bi-weekly individual supervision meetings with staff/students, and weekly team meetings.
  • Support and maintain productive working relationships with partners and other service providers.
  • Ensure that all organizational time lines are met, and prepares narrative and statistical reports as required.
  • Ensure that the centre and its staff are in compliance with operational policies and procedures.




  • Post-secondary degree or equivalent and related management experience.
  • One (1) year experience supervising settlement programs.
  • Two (2) year experience of supervising and coaching of staff.
  • Three (3) years of experience providing settlement services to both newcomer and refugee clients.
  • Excellent interpersonal and verbal and written communication.
  • Demonstrated knowledge of the Resettlement Assistance Program.
  • Previous experience supervising staff remotely.
  • Demonstrated ability in developing, implementing and evaluating programs.
  • Demonstrated knowledge of international issues facing refugees and refugee resettlement in Canada.
  • Well-developed organizational, analytical and decision making skills.
  • Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
  • Experience in entering and monitoring data in an internet based database.
  • Ability to speak a second language would be considered asset.
  • Vulnerable Sector Screening is required.


LOCATION:                                      760 College Street, Toronto

DURATION:                                        October 31, 2016 to March 31, 2017

STARTING SALARY RANGE:          $27.37 to $29.76 per hour

POSTING DATE:                                October 6, 2016

CLOSING DATE:                                October 20, 2016






If you are interested, please quote Reference #-86-16

and send your resume with a cover letter to:


Mr. Michael Politi

Manager, Staffing and Orientation

COSTI Immigrant Services

1710 Dufferin Street

Toronto, M6E 3P2

Email: or Fax: 416-658-8537


“We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone inquiries please.”


COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.


How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please quote Reference #-86-16 and send your resume with a cover letter to:
Contact Details:
Sharon Swift

COSTI Immigrant Services
1710 Dufferin Street
Toronto, ON, M6E 3P2

Tel: (647) 827-1417

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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