The Housing Intake Worker is responsible to provide intake, assessment and referrals to women accessing the Downtown Eastside Women’s Centre. She will work with women who are homelessness, or at risk of homelessness and who live in the Downtown Eastside of Vancouver to assess their eligibility for the Housing Outreach program and support services. She will set up appointments and provide service referrals as appropriate.
Reporting directly to the Associate Director, the Housing Intake Worker will work in collaboration with other DEWC staff to promote integrated services to women. She will work from a feminist perspective and within an anti-oppression framework.
Intake and Assessment
Provide Intake Service to ensure responsive and timely access to DEWC Housing and/or appropriate services
Assess the nature and urgency of a request for service where appropriate set up appointments with housing or other staff.
Establish the members’ eligibility according to established criteria, whether a previous record exists and whether member has open file within DEWC
Implement appropriate crisis intervention strategies where it is not possible or timely to refer to a crisis service.
Assists women through the referral process to internal and external services such as housing, legal aid, education, etc. to ensure a successful transfer of service.
Provides information, and referral to women in such areas as income assistance, housing, health services, drug & alcohol treatment and recovery, counseling, and education
Completion of all Intake and Referral documentation including statistical records
Creates and maintains records within the data base system ensuring reports accurately reflect contract requirement.
Administers and inputs the Housing Supplement within the parameters established
Provides quarterly activity reports to the Management Team. Provides statistics and relevant data that will support activities for the program
Attends and participates in weekly staff meetings, staff development sessions.
Engages in training and workshops that are relevant to the job and where the information is beneficial to the women in the DTES
- Minimum 5 years related experience working with low-income women, at least 2 years in a women serving or inner city drop-in environment
- Must have a strong working knowledge and analysis of the issues impacting women in the dtes, including violence against women, mental health, homelessness, and addictions
- Candidate must work from strong feminist analysis and within an anti-oppression framework
- Must have a strong working knowledge of housing options for low-income community including social housing, cooperative housing; and affordability housing societies
- Excellent writing and research skills including the ability to research and complete housing applications, and supporting documents
- Understanding of and practices a trauma informed care response when working with women
- Efficient organizational skills including record keeping, scheduling, and problem-solving abilities
- Demonstrated administrative skills, including report writing
- Demonstrated computer and IT aptitude
- Experience providing outreach, accompaniment and advocacy
- Skilled in program facilitation and development as well as working in partnerships with allied service providers
- Strong conflict resolution skills and practice
- Demonstrated crises intervention training and experience
- Experience providing assisted referral as well as familiarity with support services, agencies and community resources in the Downtown Eastside
- Excellent communication skills required, including the ability to work in a respectful and cooperative manner with co-workers, and centre members
- Ability to work within a chaotic environment and with a diverse community of women
- A First Aid certificate is required
- Candidate must undergo a criminal record check
- Women with addiction issues need to be at least 2 years clean and sober
- Driving license an asset
Aboriginal Women and Women of Colour are Strongly Encouraged to Apply