Métis Nation British Columbia develops and enhances opportunities for our Métis communities by implementing culturally relevant social and economic programs and services. Through teamwork, respect, dedication, accountability, integrity, and professionalism MNBC strives to build a proud, self-governing, sustainable Nation in recognition of Inherent Rights for our Métis citizens.
Client Support Workers provide assistance and information to prospective clients of the MNBC Metis Employment & Training Program on all aspects of job search. Client Support Workers assist the Program Coordinator to deliver the services to the community.
Answer phones; take messages, filing, and maintaining incoming / outgoing mail log. Employment Assistance Services and reporting
Provide assistance with resume writing, cover letters, referrals, communication and job searches.
Research labour market conditions in each respective region
Maintain a job posting board develop and maintain a resource library for training & employment programs and services available to Métis citizens in each respective region
In some cases accounting procedures and other administrative operations are performed.
Ensure accountable and equitable service to Métis clients.
Ensure participation of the leaders, representatives, and Métis citizens of the region.
Provide an application to client, in person or via mail and explain requirements of application and deadlines
Work with client to ensure that application is complete.
Sets up and assists in the maintenance and upkeep of client files on computer.
Request tab application forms and create physical file
Enter Clients into ARMS
Collect and record monthly progress reports
Arranging courier pick-ups
Digitally archive client records/files
Assisting in the delivery of services based on policy, process and specified regulations.
Formal Education/Training Required
Grade 12 or equal
Supplementary post-secondary in Office Administration
Several years’ experience in services related to labor market research, client support in all areas of job search
MNBC may consider candidates who demonstrate equivalent combination of education and experience (reduced education requires proportionately more experience)
Knowledge, Skills and Experience Required
Should enjoy learning about many kinds of occupations, be able to listen and ask questions effectively and have patience and understanding
Should have a strong desire to help others and should be able to negotiate.
Require the ability to inspire respect, trust and confidence.
Good communication and analysis skills
Knowledge of computers e.g. Excel, Word, Outlook and Access, adaptability and flexibility are important.
A willingness to collaborate with others is also important.
Have a good understanding of the culture and a willingness to learn.
All applicants MUST possess a Class 5 driver license.