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Job Details

Job Number:  30334
Resettlement Assistance Program (RAP) Worker
Job Posted: Monday, 17 October 2016
Closing Date: Friday, 28 October 2016
(in 3 days)
Inter-Cultural Association of Greater Victoria
Region: Vancouver Island & Coastal areas Type: Casual
Location: Victoria Salary: $22.16 per hour

Vacancy Posting – Competition #2016-10-17-RAP(C)

Posing date:

October 17, 2016

Closing date:

October 28, 2016, or will remain open after this date until the position is filled


Casual Resettlement Assistance Program (RAP) Worker

Hours of work:

On-call position

Location of work:

930 Balmoral Road, Victoria, BC

Start date:

As soon as possible

Contract end date:

March 31, 2017

Rate of pay:


The Inter-Cultural Association of Greater Victoria (ICA) helps individuals and organizations connect across cultures.  We provide information, support and tools to help immigrants reach their goals.  By engaging people through networks, education and arts programming, we create a welcoming community.  ICA offers services for newcomers, including settlement and integration counseling, translation and interpretation, English classes, mentoring, volunteer matching and peer support.  We also provide outreach and education in the community through arts programming as well as workshops on anti-racism, multiculturalism, diversity awareness, immigration and human rights. 


Job description

Provides resettlement assistance services to Government-Assisted Refugees (GARs) under the Resettlement Assistance Program (RAP) as prescribed by the Department of Immigration, Refugees and Citizenship (formerly known as Citizenship and Immigration Canada (CIC)).  Delivers immediate and essential RAP support services and facilitates client transitions from RAP to settlement services.  Works in close cooperation with the Resettlement Assistance Program Manager.



Minimum Grade 12 diploma with related professional courses on settlement-related themes (e.g., diploma, certificate or other post-secondary education in counselling or other social services related area supplemented by at least three (3) years recent related work experience in a similar environment (social services, nonprofit organization) preferably targeting refugees or an equivalent combination of education, training and experience.


Proficiency in a major immigrant language (Arabic) would be an asset.  Experience working with immigrants, refugees and persons from a wide variety of cultural and ethnic backgrounds is strongly desired.  Direct experience with resettlement service delivery preferred.  Knowledge of community resources would be an asset.


Key duties and responsibilities

  • Coordinates timely and effective port of entry services.
  • Conducts needs assessments and referrals that respond to the immediate needs of clients.
  • Provides appropriate temporary accommodation that supports timely and effective delivery of RAP services with a minimal burden on clients.
  • Supports effective transition from temporary housing to suitable permanent accommodation, including provisions to assist harder to house clients.
  • Assists in applying to and accessing federal and provincial programs.
  • Assists in connecting clients directly with health care system.
  • Provides basic practical information, orientation resources and programming that address resettlement newcomers’ immediate needs, prepare them for longer term integration challenges, inform them of available services and support, including content tailored to the needs of specific client groups (e.g. youth, seniors).
  • Conducts financial orientation informing clients about income support and their financial responsibilities to ensure that they understand the basics of Canadian banking and financial systems, the key entitlements and obligations of their income support budget and increasing their financial literacy.
  • Engages partnerships to ensure client-focused service delivery.
  • Provides support to ensure a seamless and rapid transition from RAP to broader settlement support services, minimizing disruption to the client and facilitating the client’s transition toward playing a productive role in the Canadian society and economy.
  • Contributes to overall RAP planning and implementation.
  • Keeps client management and case notes up to date.
  • Captures data in data management systems (iCare) and participates in training to learn new systems and stay up-to-date on systems requirements.
  • Participates in RAP-related training opportunities to stay current on issues impacting ICA’s clients.
  • Participates in regular team and organization-wide staff meetings.
  • Follows all ICA policies and administrative procedures.
  • Other related duties as assigned; may include occasional client intake.

 Job skills and abilities

  • Demonstrate specialized, advanced knowledge of resettlement processes and referral practices.
  • Understand inter-cultural family dynamics.
  • Demonstrate knowledge of eligibility criteria; crisis intervention skills and empathy.
  • Perform language interpretation and/or work effectively with an interpreter.
  • Demonstrate the ability to design and deliver orientation workshops.
  • Manage a caseload of clients.
  • Support and promote community-based development activities/initiatives in order to assist with the integration of RAP clients into the community.
  • Practice time and resource management techniques and demonstrate effective team work in a diverse team setting.
  • Practice effective interpersonal and intercultural communication techniques in working collaboratively with staff and external partners.
  • Knowledge of refugee resettlement processes, challenges newly arrived refugees face and referral practices.
  • Identify, access and refer appropriately to ICA programs and community services and resources.
  • Demonstrate an ability to work with individuals and families experiencing discrimination, racism and culture shock.
  • Understand the basics of the Canadian legal system, laws and public policy.
  • Foster self-reliance and self-management in immigrant and refugee newcomers.
  • Understand and respond to client reactions to resettlement transition and challenges.
  • Demonstrate computer proficiency and create, maintain and access records in a data management system.
  • Demonstrate effective team work in a diverse team setting.
  • Create and maintain professional boundaries.
  • Demonstrate networking and relationship building skills.
  • Demonstrate critical thinking and problem solving techniques.
  • Effectively and accurately manage client data and document client progress.

Additional Information

  • Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, will be required.
  • Flex time schedules will be made to accommodate non-regular work hours.
  • Valid BC driver’s license and access to a car are required.
  • First Aid Certification and WHMIS training are required.

Closing Date

Please submit a cover letter and current resume, noting relevant qualifications and experience, to the Inter-Cultural Association of Greater Victoria, 930 Balmoral Road, Victoria, BC, V8T 1A8, Attention: Administration/HR Manager, or via email to by 4:30 pm on October 28, 2016, or will remain open after this date until the position is filled.  Please quote Competition #2016-10-17-RAP(C) in the subject line.


Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.




How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please send cover letter and resume in PDF format via email. Please quote competition number in the subject line.
Contact Details:
Administration/HR Manager
Inter-Cultural Association of Greater Victoria
930 Balmoral Rd.
Victoria, BC, V8T 1A8
www:   www.icavictoria.org

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