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Job Number:  29892
Street Level Staff - Red Deer
Job Posted: Monday, 26 September 2016
Closing Date: Friday, 21 October 2016
(90 days ago)
The Mustard Seed
Region: Central Alberta Type: Full time
Location: Red Deer Salary: (not entered)

The Mustard Seed’s Mission is to build hope and wellbeing for our most vulnerable citizens through Jesus’ love.



The Mustard Seed helps improve the lives of adult Albertans experiencing poverty by building community, growing hope and supporting change. Through enhanced visibility, and relationship building, Street Level Services strives to make the Centre Street Campus of Change a safe and welcoming environment for guests, donors and volunteers. The Street Level Worker will provide an identifiable and visible presence within the Red Deer Campus, that optimizes safety, builds relationships, and values people.

The Red Deer Mustard Seed provides meals and advocacy services to the Red Deer community. Temporary hours of operation (July – September 2016) are noon – 8pm, Monday – Friday. Future operational hours will expand to include weekday mornings with the potential to become a 24 hour a day, 7 day a week frontline support. The Street Level Worker is the primary point of contact for residents, Mustard Seed staff, and visitors as they enter the premises.



  • Supervise Red Deer building access, the receipt of donations, and the coordinating client in-take for collection of basic information, issuing ID cards, and directing guests;
  • Monitor guest and public activities within and around the Red Deer building, providing support and crisis intervention as required;
  • Assess any given situation, greeting the guests at front line and be the first point of contact to resolve confrontational situations with the guest population;
  • Provide enhanced visible support       throughout the premises, perceiving and responding to opportunities that will optimize safety, and build community;
  • Provide a visible presence on the premises and surrounding community, and seek opportunities to positively engage with members of the public who are passing through or visiting;
  • Greet and ensure donors are treated with excellence and appreciation;
  • Exterior yard maintenance and supporting clean;
  • Attend meetings and training as assigned;
  • Keep all client information confidential;  
  • Other duties as assigned;



  • Post-secondary Degree or Diploma preferred;
  • Front line experience in Security or Social Services considered an asset;
  • Customer service experience;
  • Strong desire to work with a marginalized population;
  • Good relationship building and communication skills,
  • Some knowledge of mental illness and addictions;
  • Working knowledge of MS Office computer applications;
  • Experience working with volunteers;
  • A self-starter with the ability to work in a cross-functional team;
  • Desire to serve in a Christian ministry;



  • Initial schedule for this position will be Monday – Friday noon – 8:30. Future potential schedule may include a rotational work week schedule, running 7:00 AM – 7:00 PM, including weekend support;
  • This position will require working inside and outside in various climates, and will involve moderate levels of physical effort, including but not limited to, standing for long periods, walking, climbing stairs, bending, lifting, and pushing donation carts.
  • This position requires focused mental effort, including but not limited to, adapting to an often fast-paced environment, operating a computer, using two-way radio communications, perceiving and quickly responding to crises within and around the premises.
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • The Mustard Seed embraces the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employerStart date: Immediate

This position will remain open until a suitable candidate is found.


Please forward cover letter and resume to indicating the position title in the subject line.


The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and flex days.


Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please forward cover letter and resume to indicating the position title in the subject line.
Contact Details:
HR Resources
The Mustard Seed
102 11 Ave SE
Calgary, AB, T2G 0X5

Tel: 403-269-1319

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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