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Job Number:  30055
OIS Assignment Coordinator
Job Posted: Tuesday, 4 October 2016
Closing Date: Thursday, 3 November 2016
(77 days ago)
Canadian Hearing Society
Region: Ottawa area Type: Full time
Location: Ottawa Salary: $44,446 per annum

October 3, 2016 | OIS Assignment Coordinator; English/French – Ottawa | Competition #2016-053 (3 Vacancies) | Canadian Hearing Society

October 3, 2016 | OIS Assignment Coordinator; English/French – Ottawa | Competition #2016-053 (3 Vacancies)


DATE: October 3, 2016

POSITION: OIS Assignment Coordinator; English/French (3 Vacancies)

LOCATION: OIS Scheduling Centre, Ottawa

START DATE: Immediately

MINIMUM START SALARY: $44,556 per annum

POSITION STATUS: Permanent; Full-time; 35 hours per week

SERVICE HOURS: Monday to Friday; 8 AM to 8 PM;

NOTICE: Hours will be scheduled over three shifts per day: 8 AM to 4PM, 9 AM to 5PM and 12PM to 8 PM. Shifts will rotate on a weekly basis.


As part of a quadra-lingual eleven-member team located in Ottawa, the OIS Assignment Coordinator will be responsible for arranging interpreting services for culturally Deaf, oral deaf, deafened, hard of hearing and hearing consumers throughout Ontario. OIS provides ASL-English and LSQ-French interpreting services.

This position will focus on providing services in English and French.

Duties include: 

  • Taking requests and scheduling interpreters, supporting an efficient system of delivery for interpreters and consumers, while factoring local issues and variables
  • Undertaking the financial processing and statistical reporting of the service
  • Educating customers and the public on appropriate use of interpreter services, fee-for-service, video remote interpreting services (VRI), etc.


Direct Service:

  • Receive requests from hearing, culturally Deaf, oral deaf, deafened and hard of hearing consumers and customers via phones, TTY, fax, e-mail, mail, etc.
  • Assess needs of request, preferences, interpreter availability/skill level and local travel/time factors, etc.
  • Search, match, and confirm request with appropriate interpreters
  • Follow up and monitor request until filled, refused or cancelled
  • Confirm assignment, date, location with consumers, customers and interpreters
  • Request and provide preparatory information for interpreters as required (information regarding the nature of assignments and other written material for review)
  • Negotiate fee-for-service with customers, including out of town charges; as required.
  • Educate consumers and customers on protocols for booking interpreters, AODA and rights to access, on appropriate use of interpreter services, external protocols for service, and fee-for-service, use of Emergency Services, funding resources available for interpreter services, etc.
  • Coordinate assignments for Interpreter Internship Program (IIP) in conjunction with OIS Provincial, as required. When booking interns, liaise with IIP and consumers for assignment approvals
  • Arrange travel and accommodations for interpreters who must travel out of town
  • Answer client questions regarding general information, invoices and assignments


  • Administer services using the OIS Scheduling System
  • Undertake financial activities to facilitate billing and payment processes
  • Undertake statistical data inputting activities to facilitate reporting to funders and management


Reports to Program Manager, OIS Scheduling Centre, Ottawa


  • 2 or 3 year College diploma in Business Administration, interpreting training or equivalent
  • Two years administrative/general accounting/customer service experience
  • Experience in scheduling assignments and using a computerized scheduling system; conducting business in English and French via written correspondence is required
  • Excellent analytical, time management, problem-solving skills as well as attention to detail
  • Excellent interpersonal, organizational and communication skills
  • Proficiency in MS Office Suite, especially Excel; proficiency in Internet, SKYPE and Google Maps, databases and Outlook; comfortable with videoconferencing equipment including problem solving connection issues
  • Strong negotiation and decision-making skills
  • Able to work independently and as part of a team
  • Knowledge of issues related to hearing loss and Deaf Culture an asset
  • Bilingual English and French required; proficiency in ASL an asset or willingness to learn
  • Demonstrated sensitivity to working in a culturally diverse environment
  • Occasional travel – annual retreat, language classes, or other professional development


Applications will be screened and selected qualified candidates will be invited to undergo skill testing and language proficiency assessments related to the position.  Candidates with satisfactory scores will be invited to advance to the interview stage.


All offers of employment are conditional upon a clear Criminal Reference Check (Vulnerable Sector) and verification of Educational and professional credentials.

CLOSING DATE: October 13, 2016 (Internal)*

Until filled (External)

*Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first.  External candidates – you will be contacted if you are selected to advance to the skill test phase.  In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.


Subject Line:  Competition #2016-053

Please email your resume as a MS Word attachment or paste the resume into the body of the email. Remember to put the competition number in the subject line. 

Thank you for your application.



How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.

Subject Line: Competition #2016-053

Please email your resume as a MS Word attachment or paste the resume into the body of the email. Remember to put the competition number in the subject line.
Contact Details:
Canadian Hearing Society
271 Spadina Road
Toronto, ON, M5R 2V3
www:   chs.ca

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