Oversee the delivery of all aspects of the front desk and case management operations in accordance with the mission and values of The Salvation Army, including:
Assist ED in screening CFC (Corrections) client cases in preparation for CFC meetings
Attend CFC meetings with Executive Director
Participate in regular case management meetings
Prepare, maintain, and update all Operational Policies and Procedures pertaining to respective departments in the Brantford Booth Centre.
Work with the Executive Director to ensure that the Brantford Booth Centre meets contractual, legal and internal accreditation requirements.
Maintain and promote effective working relationships and communications with government agencies, other funders and community partners
Liaise between private agencies and resources for client funding or services.
Work with case management staff to ensure the referral of clients to appropriate agencies; develop and monitor all hostel related programs to ensure measurable outcome effectiveness.
Assure that all referral resources are up to date and effective
Receive and resolve all client and community complaints in dialogue with management as necessary and specifically in regards to the hostel.
Gather and report all monthly, quarterly and annuals statistics
Has input into and/or participates in the preparation of the departmental budget.
Responsible for managing and operating within the approved budget for relevant departments
Participate in hiring, orientating, training, evaluating, disciplining and terminating in consultation with the Executive Director or designate
Supervision, orientation, and evaluation of all front desk and case management staff
Conduct regular supervision with staff; complete regular performance evaluations and appraisals with staff
Prepare, post, and maintain all departmental staff work schedules for those supervised.
During shift, provide support and supervision of staff concerning crisis intervention, anger management as required to ensure the safety of residents and staff; responds initially to resident grievances and supervise staff completing agency security checks.
Monitor staff safety practices in compliance with health and safety standards, and prepares, submits and acts on incident reports; provide calming intervention as required ensuring the safety of everyone.
Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
Participate in all Health & Safety related accidents and injury investigations.
Perform other position related duties as assigned.
Completion of a University Degree or equivalent education
Minimum of three (3) years of prior related experience including: experience in facilities management, budget controls, managing people/resources in a unionized workplace, managing resources and communicating orally and in corresponding with suppliers and community partners and specifically in working with marginalized clientele
Working knowledge of community resources
Ability to work under stressful circumstances
Strong oral and written communication skills.
Ability to problem solve, foster teamwork, lead, make decisions, organize, plan, think strategically and behave ethically
Supervisory/management skills and the ability to lead coach and motivate.
Self-directed with an ability to work cooperatively with other staff, volunteers, and community partners and to create a working climate that is positive and mutually supportive.
First Aid/CPR and Non-Violent Crisis Intervention training required or willing to obtain.
Safe Food Handling Certification, or willingness to obtain
Excellent computer and database skills (particularly Excel, Word, Internet and Access); ensuring accuracy and attention to detail.
This position requires the ability to perform research on the internet, i.e. government agencies and other means for purpose of preparing proposals, reports, funding applications and searching for available grants.
Strong organizational skills and the ability to complete assignments and meet deadlines.
Pleasant and courteous disposition.
Able to work as a part of a team and independently when necessary with minimal supervision.
Be able to lift/move more than 20 pounds as required.
Valid Ontario Class “G” Driver’s License, own vehicle and insurance, provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required
Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
Be able to obtain clearance through the Enhanced Reliability Screening through Corrections Canada.
Screening through the Salvation Army Abuse Registry.
Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
NOTE: Alternative combinations of education and experience may be considered
This is a temporary, full time, one (1) year contract position. The facility is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities. Schedule may vary due to the requirements of position responsibilities, which may include some work outside of regular schedule, particularly on some weekday evenings and weekends.
This temporary full time position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods, and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount. Local travel is required. Rotational on-call duties.
Normal hours of work: Rotational Work Schedule
- Week 1 : 9:30 a.m. to 6:00 p.m. Tuesday to Saturday
- Week 2: 9:30 a.m. to 6:00 p.m. Monday to Friday
Interested applicants must respond in writing with a cover letter and resume
We thank all applicants, however, only those candidates to be interviewed will be contacted.
The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.
Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.