The Peer Support Worker is responsible for promoting the principles of peer support when supporting women to secure practical needs and manage crisis in the Drop-In Centre and/or Emergency Night Shelter.
Drop-In/ Shelter: Monitors women in the Centre/Shelter using appropriate conflict resolution and crisis management skills. Addresses conflicts in the Drop-In or the Emergency Night Shelter. Ensures women who appear in crisis are offered appropriate supports and referrals such as medical, counseling, or advocacy. Collaborates with centre members and volunteers to ensure the operations of the clothing room and general management of donations. Is responsible for a clean and comfortable environment that operates in compliance with the Centre Mission Statement, Statement of Principles, and Policy and Procedures. Supports women to access practical needs: listens to women, distributes items such as menstrual pads, rolling papers, clothing, telephone access, mail and access to showers.
Conflict Resolution/ Crisis Management: Manages crisis between, within and among various groups and individuals including by mentoring a variety of self help coping skills and different approaches to personal situations. Maintains a culture of 'people helping people help themselves'.
Volunteer Support: Actively participates as a team member in collaboration with the Skills Development Coordinator/Program Coordinator to support volunteers from the community. Communicates effectively and respectfully with volunteers and mediates conflicts as they occur.
In-Centre Programming: Supports group facilitators and assists with special events that promote principles of self-help and peer support that reflect the Mission and Mandate of the DEWC.
Referral: Uses peer support strategies when supporting women to receive assistance at the DEWC and/or other agencies as required.
In Centre Participation: Participates within the staff team such as attending staff meetings, staff development and trainings, special events, and hiring committees. Works collaboratively with in-centre and/or shelter staff. Ensures effective communication and team approach in the smooth operation of the DEWC.
- Minimum 5 years related experience working with low-income women, at least 2 years in a women serving or inner city drop-in environment
- Must have Peer Support theory training and/or experience
- Must have a strong working knowledge and analysis of the issues impacting women in the DTES, including violence against women, mental health, homelessness, and addictions
- Candidate must work from a strong feminist analysis and within an anti-oppression framework
- Strong conflict resolution skills and practice
- Demonstrated crisis intervention training and experience
- Experience providing assisted referral as well as familiarity with support services, agencies and community resources in the Downtown Eastside
- Excellent communication skills is required, including the ability to work in a respectful and cooperative manner with co-workers, and centre members
- Ability to work within a chaotic environment and with a diverse community of women
- A First Aid certificate is required
- Candidate must undergo a Criminal Record Check
- Women with addiction issues must be at least 2 years clean and sober
Aboriginal Women and Women of Colour are Strongly Encouraged to Apply