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Job Details

Job Number:  30234
Coordinator, High Intensity Services & Program Support
Job Posted: Tuesday, 11 October 2016
Closing Date: Saturday, 31 December 2016
(22 days ago)
Homeward Trust Edmonton
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

About Homeward Trust Edmonton


Homeward Trust Edmonton (HTE) is a community-based, comprehensive housing organization that provides leadership and resources towards ending homelessness in Edmonton. We fulfill our mandate by leading initiatives and programs, engaging key partners, conducting research, creating awareness, and funding housing and support projects. As the lead organization responsible for administering public funding allocations in line with strategies developed in close coordination with community, government, and industry stakeholders and partners.


 A dynamic work environment with high-energy, dedicated and passionate people, Homeward Trust identifies the gaps and priorities of the community with respect to the continuum of housing, support services and other needs. Based upon those needs, HTE consolidates and leverages public, not for profit and private sector funding to support those initiatives. In the process HTE instills a high degree of accountability, promotes community awareness of housing and homelessness issues, and provides central administration to programs as necessary and appropriate. In addition, Homeward Trust funds research projects and liaises with leading thinkers and practitioners in housing and homelessness from across Canada.

 Position Summary

 Homeward Trust is a leader and system planner for the programs and services delivered under Edmonton’s Ten-Year Plan to End Homelessness.  Different people experiencing homelessness have different needs and barriers to securing and maintaining housing.  Some require higher-intensity supports, clinical services, or other program interventions in support of their journey to end their homelessness for good. Homeward Trust funds and coordinates these types of program interventions, as well as brokers access to mainstream systems in support of participants.


 The Coordinator, High Intensity Services and Program Supports assists with the design, alignment, review and support of a suite of programs to meet the needs of individuals and families served through a Housing First approach. This includes a focus on supportive housing, Assertive Community Treatment, and other funded programs.  In addition, this position assists in increasing access to mainstream, cultural, and specialized services such as clinical and income supports for the programs funded and program participants served under the Ten-Year Plan.   


Duties & Responsibilities

       Housing First Program Coordination & Support 

  • Establish strong working relationship with HF agencies, teams, and team leads.  Provide “first point of contact” support to agency and team representatives to assist Manager, Clinical Services and Program Supports in coordination and handling of issues and requests regarding program implementation/delivery.
  • Assisting Manager, Clinical Services and Program Supports the implementation of program improvements.
  • Assist with establishing access to health, mental health, addiction, recreational, educational, spiritual, social, financial and other support programs for HF teams and their clients, as requested.
  • Coordinate monthly High Intensity Services and Program Supports meetings, including scheduling, agenda, minutes and tracking/follow up of action items emerging from those meetings.  Chair meetings as required in absence of Manager, Clinical Services and Program Supports.
  • Under guidance from Manager, Clinical Services and Program Supports, provide basic program clarification and, when necessary, instruction to Housing First teams related to making referrals to or connecting to high intensity programs.
  • Coordinate the investigating of complaints, as necessary, and assist Manager to create resolutions that meet the needs of all affected parties.


Analysis & Reporting 

  • Work internal and external partners to gather data and information on the HF program, the homeless and housing sector, and other activities to assist in monitoring and assessing program performance, and sector issues/opportunities.
  • Monitoring program outputs and outcomes as reported by funded agencies.
  • Identify emerging issues for attention and resolution by Manager, Support Services.
  • Prepare regular and ad hoc reports regarding Housing First program initiatives, activities and results, for stakeholders.



  • Provide administrative support as required to Manager Clinical Services and Program Supports, including calendar/meeting coordination, messaging, screening/handling of daily requests, and managing of priority action list, including projects and deliverables. In addition, compose office correspondence such as letters and/or reportsas required.
  • Participating in and supporting other initiatives within Homeward Trust as well as perform other duties related to support services, as required and as time permits.



 Education & Experience

  • Diploma or degree in human services or social work with an emphasis on meeting the needs of vulnerable populations which may include such disciplines as:  social work, rehabilitation practitioner, or native studies. 
  • Minimum 2 years’ experience in case management, community outreach, mental health, addictions or housing programs in a program coordination role is preferred.   Front line experience is a contributing benefit to this role.Note: A combination of education and experience would be considered. 
  • Exposure to or direct work history with principles of evidence-based practice, client centered, and harm reduction models.
  • Prior work with Indigenous cultures is preferred.

Knowledge, Skills and Abilities

  • Strong understanding of the core concepts and service orientation of Housing First philosophy and initiatives.
  • Understanding of available housing, income support, services, and resources in the Edmonton community in support of the homeless population.
  • Excellent interpersonal communication skills to connect with individuals, funded agencies, housing teams and other stakeholders to meet Homeward Trust reporting requirements and standards.  Able to establish and maintain effective working relationships with coworkers, clients, and community agencies.
  • Able to exercise discretion, compassion, and empathy, and maintain confidentiality.
  • Adept at data analysis, outcomes tracking and interpretation.
  • Professional writing skills, with the ability to prepare written reports, emails, briefing notes and other communication materials in a timely, concise, and accurate manner, distilling complex issues to salient points.
  • Able to work independently, and utilize sound judgment to perform all assigned duties with minimal supervision.Excellent prioritization and organizational skills.
  • Knowledge and understanding of Indigenous cultures and tradition and ability to work with culturally diverse people.  Familiarity with First Nation, Metis and Inuit communities in Alberta and issues and challenges facing those moving to urban centres is an asset.
  • Able to confidently use Microsoft Office software, “Efforts to Outcomes” (ETO) or other related database programs.
  • Possess a valid driver’s license and willing to travel (within the City of Edmonton)
  • Must pass criminal record check including vulnerable sector clearance.

Homeward Trust is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds. 

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
To apply for this position, please submit your resume and cover letter to: https://homewardtrust.bamboohr.com/jobs/view.php?id=46
Contact Details:
Homeward Trust Edmonton
6th Floor, 10242 105 Street
Edmonton, AB, T5J 3L5

Fax: 780 496 2634
www:   homewardtrust.ca

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