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Job Number:  30249
Facilitator Ref# 88-16
Job Posted: Wednesday, 12 October 2016
Closing Date: Tuesday, 25 October 2016
(86 days ago)
COSTI Immigrant Services
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: $44,294 to $47,672 per annum + Benefits



COSTI is a multicultural organization providing settlement, employment and language training services. For more information about COSTI, please visit our website at www.costi.org.


This position will provide services primarily, but not exclusively to Arabic speaking refugees.


The Orientation to Ontario (O2O) is a province wide bilingual project with objectives to expedite and facilitate the settlement and integration of newcomers to Ontario. The project aims to deliver information to clients Online (O2O Website), Workshops and self-directed print resources (Workbook) to newcomers and refugees.

This is a full-time non-union contract position, scheduled to work 35 hours per week*

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Ø  Works with members of the team to develop and implement detailed project work plans.

Ø  Collaborates closely with corresponding Coordinators,

Ø  Develops templates, formats, reports, forms, systems to effectively coordinate all aspects of the project

Ø  Develop a system for responding to clients emails and document record of services and activities in database and prepare necessary reports.

Ø  Develop a marketing strategy to promote project online and print resources across province.

Ø  Undertakes specific aspects of the project as assigned by the Project Manager, eg. researching and keeping abreast of refugees issues.

Ø  Trains facilitators and provides additional support to facilitators as required delivering O2O RAP workshops.

Ø  Creates and develops fact sheets/summary sheets from webinar.

Ø  Reviews translated Arabic documents and Arabic speaking webinars for accuracy

Ø  Identifies and disseminates appropriate resources and supports as may be required by project deliverers

Ø  Maintains electronic communication systems within the network of regular O2O and O2O for RAP service providers

Ø  Liaises and maintains a productive working relationship with other professionals and service providers.

Ø  Provides necessary leadership to facilitators delivering workshops as well as online professional development support.

Ø  Creates opportunities for intra/inter agency collaboration and maintains and enhances relationships.

Ø  Observes delivery of the O2O workshops and contributes towards the models and operational performance.

Ø  Prepares accurate and detailed monthly, quarterly and year-end narrative and statistical progress reports for submission to Project Manager

Ø  Takes minutes of meetings, coordinates distribution of workbooks.









Ø  Social Service Worker Diploma or equivalent with relevant practicum experience.

Ø  One (1) years of experience as a front line worker delivering both newcomer orientation sessions and settlement services with a focus on initial settlement issues.

Ø  Demonstrated experience in developing and revising orientation material specifically designed for newcomer and refugee clients.

Ø  Must be fluent in Arabic. Speaking, Reading & Writing

Ø  Demonstrated experience facilitating refugees and newcomer orientation sessions.

Ø  Experience in working with diverse communities.

Ø  Excellent interpersonal and teamwork skills; strong written and spoken English communication skills.

Ø  Knowledge of MS Office, Internet/E-mail.

Ø  Job will require travel in Ontario including but not limited to GTA, Thunder Bay, London, Ottawa, Windsor, Peterborough, Hamilton, Waterloo and York. Travel will also involve overnight stay.

Ø  Access to a car and valid driver license.


**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday.


LOCATION:                                      700 Caledonia Rd, Toronto

DURATION:                                      October 31, 2016 to September 30, 2017

STARTING SALARY RANGE:         $44,294 to $47,672 per annum + benefits

POSTING DATE:                               October 12, 2016

CLOSING DATE:                              October 25, 2016



Priority consideration will be given to those on Notice of Recall. Subject to response from those on notice of Recall, this position will be open to Union members on a Secondment basis.



If you are interested, please quote Reference #88-16

and send your resume with a covering letter to:


Michael Politi

Manager, Staffing and Orientation

COSTI Immigrant Services

1710 Dufferin Street

Toronto, ON. M6E 3P2

Email:   or Fax: (416)658-8537



“We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please.”


COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please quote Reference #88-16 and send your resume with a covering letter to:
Contact Details:
Sharon Swift
COSTI Immigrant Services
1710 Dufferin Street
Toronto, ON, M6E 3P2
Tel: (647) 827-1417

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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