About the Youth Intern Position
The Learning Exchange Youth Intern will work with our Computer Drop-in Programs as well as working with our community partner the Downtown Eastside Literacy Roundtable. The Intern’s role will be to assist the Learning Exchange and DTES Literacy Roundtable in tackling the ‘digital divide’ by supporting community members to learn digital technology through our drop-in program and Pop-up Tech Cafes that take place in a variety of community settings.
In addition to sharing their digital skills with community members, the intern will also be part of a tech team working on a web based app called Linkvan.ca, as well as assisting with the content and branding of the DTES Literacy Roundtable website. The Linkvan.ca app is designed to help community member’s access community resources quickly and easily. Outreach for this app is provided through the pop-up tech cafes.
Some tasks are technically straightforward (basic computers and office equipment) but require significant interpersonal skills, and the ability to empower others, and work with people who belong to marginalized groups. Other tasks related to Linkvan.ca and the DTES Literacy Roundtable will require more technical skills. Assertiveness, sensitivity and self-awareness are helpful assets and will also be developed, along with skills in community capacity building and working with people who may be educationally/socially/economically marginalized.
Hours of work: Primarily Monday through Friday and from 9am to 5pm, with occasional evenings and weekends (the tech team currently meets once a month on weekends for a few hours).
For more information on the Learning Exchange, visit: www.learningexchange.ubc.ca. For information on the DTES Literacy Roundtable: https://dteslit.wordpress.com.
BASIC ELIGIBILITY REQUIREMENTS
Participating youth must:
- be between the ages of 15 and 30 at the time of intake;
- have demonstrated skills achievement at the post-secondary level (this means that you must have more than secondary school achievement);
- intend to gain ICT skills and knowledge;
- meet the job requirements of the IHO, which should included stated ICT-related activities;
- be a Canadian citizen, permanent resident or person who has been granted refugee status in Canada and be legally entitled to work in Canada; and
- must not be in receipt of Employment Insurance (EI) benefits.
In collaboration with the UBC Learning Exchange staff the Youth Intern will:
- Co-facilitate Computer Skills workshops
- Assist in planning, publicizing and coordinating special activities such as the Pop-up Tech Cafes
- Respond to public inquiries by providing basic information regarding Learning Exchange programs and resources, answering phones and taking messages. Direct calls to other staff members as appropriate
- Attend staff meetings, and participate in Learning Exchange, DTES Literacy Roundtable and VCN team activities.
- Assist with “branding” and updating the DTES Literacy Roundtable website
- Assist with the Linkvan.ca web app including: data verification, development and deployment sprints
- Assist in any other related activities as required
The Youth intern should have a working knowledge of some but not all of the following technical skills:
- Google Maps API
- Branding experience including a background in art, design, and/or marketing
- Some familiarity with Windows, APPLE and Android systems
- Proficiency in MS Word, Excel, PowerPoint and general use of Internet resources
Have or be interested in developing the following skills and assets:
- Ability to communicate effectively and tactfully with a diverse group of people Strong organizational and interpersonal skills
- Ability to respond appropriately in difficult or challenging situations; to problem solve, resolve conflict and work with community members to identify beneficial solutions to all parties
- Ability to exercise a high level of tact, discretion and diplomacy
- Ability to provide administrative assistance including answering phones, taking messages, coordinating meetings, typing correspondence, handling mail
- Ability to provide assistance to patrons during computer classes and practice sessions
- Ability to conduct web-based research and to evaluate the usefulness of the information
- First-hand experience in the Downtown Eastside, or a similar neighbourhood, and familiarity with community services preferred
- A working knowledge of at least one other language is an asset
- Motivated by a work environment that values inclusion, collaboration, celebration, learning, pragmatism and sustainability
The Youth Intern will be directly supervised by the Coordinator, Computer and Drop-in Programs with content supervision provided by the Coordinator of the DTES Literacy Roundtable.
HOURS: 35 hours/week
INTERNSHIP DURATION: 650 hrs
Internship provided via the Vancouver Community Network Youth Internships program and funded by Innovation, Science and Economic Development Canada (ISED), administered by Industry Canada.