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Job Number:  33836
Manager, Rehabilitation Services
Job Posted: Thursday, 30 March 2017
Closing Date: Wednesday, 31 May 2017
(51 days ago)
Region: Edmonton area, Calgary area Type: Full time
Location: Edmonton (preferred) or Calgary Salary: TBD

CNIB Career Opportunity

Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 99 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit www.cnib.ca or call 1-800-563-2642.


March 28, 2017

Job Title:

Manager, Rehabilitation Services


Permanent, Full-time


Edmonton (preferred) or Calgary, AB


Vision Loss Rehabilitation Canada is the new brand name for CNIB's vision loss rehabilitation services. We offer programs and services including independent living skills, low vision services, travel and mobility instruction and other services that promote and enhance the independence of Canadians who are blind or partially sighted.

In accordance with established CNIB policies, standards, systems and procedures, this position is responsible for the oversight, coordination and implementation of service delivery; providing direct supervision of service staff to ensure effective and efficient delivery of programs and the achievement of service standards. 

Essential Duties entail (but are not limited to):

Under the direction of the Executive Director, Alberta & NWT, this position supervises Rehabilitation service staff in the delivery of Vision Loss Rehabilitation services. Supervisory responsibilities include staff resourcing, performance planning, assessment and development, work assignments and monitoring of caseloads and outputs.

  • Implement a service delivery plan for the Alberta and NWT region and establish goals for service outcomes, measures of performance and standards.  
  • Implements through the service staff any required new practices/protocols in key service areas
  • Responsible for the efficient use of client service resources across all regional communities while meeting client needs
  • Monitors units of service and waiting lists for the region
  • Maintains quality assurance and standards of service
  • Develops and monitors department operating plans and budgets within the region in accordance with management directions and standards
  • Identifies the educational and training needs of service staff and assists in the development of staff training workshops and seminars
  • Conducts staff meetings on a regular basis
  • Provides reports ensuring accountability for program delivery and associated costs
  • Develops and maintains continued liaison with new and establish consumer groups, service clubs, other agencies and blindness organizations, media, funding sources, the general public, community professionals and volunteers
  • Responsible for reporting to funders and stakeholders
  • Provides conflict resolution when appropriate and addresses all client complaints with the utmost standard of customer service.
  • Provides support, supervision and development to specific rehabilitation teams.

Qualifications: (Education, Training, Experience):

Knowledge and Skill Requirements:

  • Working knowledge of service protocols, standards and practices
  • Demonstrated people management skills
  • Experience with service delivery planning and execution
  • Client service delivery experience
  • Experience with remote supervision of staff

Key Competencies: 

  • Service Delivery Assessment - the ability to balance understanding of client expectations and the service delivery implications of meeting those expectations when making decisions/setting priorities for using organizational resources to deliver service.
  • Customer Service Leadership – ability to instill a commitment on attaining the highest level of service provided to clients / customers
  • Standards and Accountability – the ability to direct, coach and mentor staff in achieving established standards.
  • Action Oriented – a self-starter with an ability to prioritize daily, weekly and monthly objectives.
  • Group Leadership – exemplifies leadership qualities in a group setting in order to achieve results.
  • Change Agent - the ability to orchestrate change amongst a staff team to meet evolving and developing expectations within the organization.

Experience and Education:

  • Bachelor’s degree in one of the Human Services, Rehabilitation or equivalent
  • Minimum 5 years’ experience supervision/management role with experience in program development and multi-disciplinary service delivery
  • Excellent communication skills (both written and oral)
  • Strong organizational, planning and interpersonal skills, including the ability to manage multiple projects at a given time
  • Ability to work independently under general direction according to broad objectives
  • Ability to lead others in a supportive manner and function as part of a multi-disciplinary team member
  • Knowledge of community resources available
  • Knowledge/experience with vision loss and rehabilitation is an asset
  • Preference to individuals with discipline training specific to CNIB rehabilitation services. 

Work Environment:

  • The position is ideally located in Edmonton, and thus travel will be required throughout the province and at times to NWT.
  • Distance supervision of direct reports may be required. 

Closing Date for Applications:  May 31, 2017

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please Send the Application to: and quote the job title in the subject line
Contact Details:
Please Send the Application to: and quote the job title in the subject line
www:   www.cnib.ca/en/about/Careers/Pages/Manager,-Rehabilitation-Services---Edmonton,-AB---March-20

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