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Job Number:  34102
Applications Agent - Multiple Positions
Job Posted: Friday, 7 April 2017
Closing Date: Wednesday, 7 June 2017
(in 9 days)
BC Housing
Region: Vancouver & Lower Mainland Type: Full time
Location: Burnaby Salary: (not entered)

 

 

 

 

Applications Agent

Job ID: 2382

Burnaby (Metro Vancouver), BC

 


POSITION SUMMARY:

Under general supervision, the Applications Agent reports to one of the Supervisors Applicant Services Contact Centre.  TheApplications Agentworks in a team setting providing direct customer service and support in the daily operations of the department’s programs, products and service delivery, which includes The Housing Registry, delivering targeted rent subsidy and other rental assistance programs, and the rent calculation and confirmation process. 

The Applications Agent responds to a high volume of inquiries over the telephone, in person, or by correspondence.  The Applications Agent is required to demonstrate patience and tolerance when dealing with a wide range of clients including individuals who have English as a second language and clients with a range of disabilities.  The Applications Agent provides information and assistance to applicants, tenants, non-profit societies, co-operatives, community groups, government agencies, and staff related to the delivery of affordable housing programs.

The Applicant Services department is responsible for delivering high-quality services and programs that are responsive to client needs.  The Applications Agent will support this by working in partnership with the housing sector and community agencies to ensure that those in need of affordable housing are able to access a range of options for assistance with housing.

The Applications Agent will ensure that customer needs are met by processing and updating within established timeframes applications to The Housing Registry.  The Applications Agent also provides assistance to clients applying for the SAFER, Rental Assistance Program, and Home Adaptations for Independence program and updates existing applications as required.

 

QUALIFICATIONS:

Post-secondary courses in office systems and procedures.

  • Courses or training in the field of customer service.
  • Courses or training in providing service in a Contact Centre environment.
  • Minimum of two years office experience, including at least one year providing detailed information to the public.
  • Experience providing direct customer service to the public, preferably in a Contact Centre environment, would be an asset.

Or

  • A suitable combination of education, training and experience acceptable to the employer
    • Criminal Record Search Required

 

REQUIRED KNOWLEDGE AND SKILLS:

Excellent oral and written communication and interpersonal skills, with solid command of English grammar, spelling and punctuation.

  • Ability to deliver customer service excellence.
  • Excellent interpersonal skills, with good conflict resolution skills and the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socio-economic backgrounds.
  • Good problem-solving skills.
  • Ability to establish and maintain effective working relationships with staff, the public, and housing providers.
  • Ability to apply legislation, regulations, operating agreements and other information sources for the purpose of assessing and explaining eligibility.
  • Ability to adapt to change, and work under pressure in a demanding and volatile atmosphere.
  • Ability to plan, meet deadlines and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work.
  • Ability to multi-task in a fast paced environment.
  • Ability to work independently, and to contribute and co-operate in a team environment.
  • Sound knowledge of general office procedures and systems.
  • Good mathematical and analytical skills.
  • Detail oriented with ability to maintain quality standards.
  • General understanding of affordable housing programs and housing clientele.
  • General knowledge of government and community agencies and the services they provide.
  • Good working knowledge of computer applications including MS Word, Excel, and Outlook, and ability to manoeuvre between applications with ease.
  • Ability to type 40 words per minute.

 

Please review the Job Description prior to applying

 (When there is a pop up asking if you wish to view only secure items, press no)

 

*** An Eligibility List may be established ***

 

To apply, please visit www.bchousing.org/careers

 

BC Housing—one of BC's Top Employers for 2016—is the provincial Crown agency that develops, manages and administers a wide range of subsidized housing options for those most in need across the province. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.

 

When applying, please submit a cover letter and your application in **one** single document as a word or pdf file only. 

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.

 

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please visit www.bchousing.org to apply
Contact Details:
www.bchousing.org
www:   www.bchousing.org/careers


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