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Job Details

Job Number:  34192
Employment Support Worker
Job Posted: Wednesday, 12 April 2017
Closing Date: Wednesday, 31 May 2017
(52 days ago)
Bissell Centre
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

Program Delivery

  • Provide employment program intake and assessments at specific times during the week
  • Describe the program to participants, including hours of operation and terms and conditions of the program
  • Assess with participants their employment and education background, health needs and employment aspirations
  • Inform individuals of the support services Bissell Centre offers (including food, clothing, housing and family or adult supports) and/or provide appropriate referrals
  • Ensure required forms for the program are signed by participants
  • Work collaboratively with participants to set goals, develop a service plan and provide follow-up on achievement of established goals
  • Provide crisis intervention support to individuals
  • Provide participants the use of newspapers daily and access to a phone/fax for employment related business
  • Take phone messages for participants from employers and post them on the message board
  • Maintain a job board of any part-time and full-time job opportunities provided by employers
  • Provide job skill development programming in collaboration with the Employment Training Facilitators, e.g. Resume Development, Computer/Internet Access, and Job Search Training
  • Perform morning Casual Labor duties; including dispatch, secondary dispatch, the call back office and the monitoring of participants
  • Market Bissell Centre’s employment services to potential employers, participants and community agencies
  • Maintain employer and worker relationships through follow-up phone calls and job site visits
  • Access resources for donations of safety equipment and work clothing and distribute to program participants as required
  • Carry out an intake shift once every two weeks
  • Provide lunch coverage once a week in the Drop-In
  • Support Skill Enhancement work including; Job Club, Jobs First , Pre-Employment Programs



  • Oversee bus ticket distribution
  • Maintain accurate petty cash, mileage and expense logs for reimbursement

General and Administrative

  • Maintain accurate written caseload notes, computer records and program information including outcomes and exit criteria
  • Maintain records and data on follow-up interviews, job site visits, agency referrals (within and outside of Bissell Centre) and donations
  • Provide program information and statistics as required
  • Participate in probationary evaluations and annual performance reviews
  • Attend scheduled staff and supervision meetings
  • Perform other duties as required



  • Postsecondary degree or diploma in a related area
  • Minimum of one year related employment experience
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • An Alberta Class 5 license may be required


Conditions of work

  • Some early morning, occasional evening and weekend work required
  • The operation of personal vehicle may be required


Personal Characteristics

The Employment Support Worker should demonstrate competence in all of the following:

  • Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team managements practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Interested candidates are invited to submit their resume and cover letter to
Contact Details:
Sarah Higgins
Employment Services Manager
Bissell Centre
10527 - 96 Street
Edmonton, AB T5H 2H6

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