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Job Details

Job Number:  34965
Transitional Case Coordinator - Youth Housing Program
Job Posted: Friday, 12 May 2017
Closing Date: Friday, 26 May 2017
(55 days ago)
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)


e4c is a not-for-profit organization that works across Edmonton, helping people get what they need to tackle life’s challenges. At e4c, we are working to limit, alleviate and ultimately eliminate poverty in Edmonton. Everyone has a story . . . and we believe in a future where poverty isn’t part of it.


Youth Housing Programs offers safe, supportive transitional housing for youth experiencing complex barriers such as addictions, legal, history of abuse, mental health, poverty and homelessness, and PSECA concerns. YHP has three homes which can house up to 5 youth ages 14-17. Ensure high-quality case management services provided to youth.  Assist clients to set and achieve client-centered goals; liaise with community resources, supports, and governmental agencies; coordinate natural / professional service teams; and advocate with/on behalf of clients.


Hours: 40 hours: Monday to Friday: 8:30am – 4:30pm; some evenings and weekends may be required. Must participate in the On-Call rotation, which may include occasional shift coverage for evenings, weekends and overnights.


Why Join Our Team      

  • Build relationships and connect people to the work we do.
  • Engage with individuals in meaningful opportunities, which positively impact those we serve.
  • Be a part of a supportive team, dedicated to professional and personal growth.


In Your Role You Will


Case Management

  • Collaborate with youth to create individual youth case plans and assessments.
  • Assist youth in attending day programs (i.e. school, life skills training, employment, rehabilitation).
  • Create client-centered goals and complete follow up.
  • Conduct Youth Outcome surveys and Independent Living Skills (ILS) assessments.
  • Develop youth incentive plans in coordination with the house team.
  • Communicate and meet regularly with youth legal guardians/service team members regarding youth progress, significant changes in the youth’s behavior and any concerns/challenges the youth is having.
  • Provide referrals and follow-up support to external agencies/services (legal, medical, educational, Children’s Services, etc.).
  • Complete/submit other documentation (i.e. communication logs, case notes, Critical Incident Reports (CIRs), Absent from Care (AFC) forms, etc.).
  • Maintain, update and review youth files.


Medication Administration and Documentation

  • Incorporate medication regimens into the discussion and planning of service plan goals.
  • Review and ensure staff documentation of medication administration practices complies with e4c policy/procedures, Government of Alberta Licensing standards, CARF, Alberta Health, etc.



  • Conduct annual reviews / development plans for all direct reports with monthly supervision check-ins. Actively coach employees to assist in their growth.
  • Direct staff team on completion of case management protocols and activities.
  • Monitor and communicate training requirements.
  • Manage portions of the house budget, in conjunction with the Lead Transitional Support Worker and House Supervisor.


Safe and Healthy Living Environment

  • Build rapport with the youth, active and supportive listening.
  • Ensure youth understand household rules/program expectations and follow up.
  • Comply with applicable legislation, bylaws and standards (health, fire, OH&S, CARF, Government of Alberta Licensing, and City of Edmonton).
  • Maintain positive relationships with community members and report significant issues/incidents to House Supervisor.

Direct Care

  • Crisis intervention and one-to-one support.
  • Reinforce conflict resolution, positive communication, and household respect.
  • Work with youth and families to assist in the development of positive relationships.
  • Complete Critical Incident Reports (CIRs), and ensure proper completion of CIRs by house team.



  • Degree/diploma in Child and Youth Care, Social Work, Human Services or related field.
  • 3+ years’ experience working with marginalized populations (youth experience an asset).
  • 1+ year experience working in a supervisory capacity (experience with staff supervision in the human services sector an asset).
  • Working knowledge and experience with harm reduction, resiliency, trauma-informed and solution focused practice.
  • Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Extensive background and experience working with youth struggling with addictions, poverty, mental health, and traumatic histories. Understanding and ability to respond to multiple, complex barriers faced by high-risk youth.
  • Standard First Aid, Aboriginal Awareness, Medication Administration, De-Escalation, Protection of Sexually Exploited Children’s Act, Suicide Intervention, Harm Reduction, Food Safety, WHMIS
  • Must provide Police Information Check (including Vulnerable Sector) and Child Intervention Check.


  • Communicate respectfully with others from diverse backgrounds and from all levels while accommodating differences and upholding organizational values, policies and procedures.
  • Strong interpersonal skills, including: non-judgmental, empathic, and flexible approach.
  • Work collaboratively together with others to achieve group goals and objectives; has positive working relationships with colleagues and partners.
  • Seeks ways to improve processes and efficiencies for enhanced service and community relations.
  • Responds to new and innovative ideas in an effort to effectively problem solve for resolution.
  • Takes personal accountability to deliver the best service by demonstrating best practice behaviors following organizational policy and procedures, CARF standards, OH & S, and Government of Alberta Licensing protocols.



Thank you to all those apply. Only those short-listed will be contacted for an interview.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Website: www.e4calberta.org
Contact Details:
Website: www.e4calberta.org

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