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Job Details

Job Number:  35020
Interdepartmental Support Worker (Relief)
Job Posted: Monday, 15 May 2017
Closing Date: Monday, 29 May 2017
(53 days ago)
Bissell Centre
Region: Edmonton area Type: Casual
Location: Edmonton Salary: $16.25/ hour, plus 4% vacation pay


Role Descriptions:


  • Shifts will be up to 8 hours and will be scheduled between 6:30am-5:00pm Monday-Friday & 11:00am-5:00pm Saturday, availability is an asset
  • Shifts will be mutually agreed upon between Management & Employee
  • Standing for long periods of time throughout the shift
  • Able to lift 50 lbs comfortably
  • Able to use a computer to access email, record case notes & record hours worked
  • Maintain accurate written file notes, computer records, program information, and critical incident reports.


Department: Drop-In Services

Title: Essential Services Worker


  • Assist participants in accessing basic services available in Drop-In
  • Build relationships with participants by engaging participants in meaningful conversation
  • Monitor activities & participant behavior in the Drop-In. Enforce agency policies & protocols as required
  • Using non-physical means, de-escalate participants engaged in conflict
  • Assist participants with internal & external referrals
  • Maintain the cleanliness of Drop-In
  • Other duties as required by Management

 Department: Employment Services

Title: Employment Support Worker


  • Provide intakes & assessments for employment programming
  • Conduct participant assessments
  • Support Casual Labor program by liaising w/ employers & dispatching participants to temporary work opportunities
  • Provide coverage in Drop-In Services
  • Support Skill Enhancing Programming focused on development of participants’ hard skills (ie. First Aid or WHIMIS tickets) & soft skills (ie. Anger Management)
  • Other duties as required by Management


Department: Family Support Services

Title: Family Support Worker



  • Provide crisis intervention support as required
  • Engage participants in purposeful conversation
  • Work collaboratively with participants to set goals, develop a service plan and provide follow-up on achievement of established goals
  • Answer promptly and courteously all incoming phone calls and process immediate concerns to ensure immediate social and emotional support is provided.
  • Make appropriate referrals to health and community services and, when necessary, advocate for participants to receive those services
  • Provide baby supplies when appointments have been scheduled


The ideal candidate would possess the following qualifications:  


  • Diploma in Social Work; RSW required if applicant has Diploma or higher in Social Work
  • Minimum 1 year relevant employment experience
  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational and problem-solving skills
  • Good working knowledge of Microsoft Office programs
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Familiarity working with high risk populations and an understanding of Aboriginal cultures, history and current issues
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Criminal Record and Child Welfare checks are required.
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Competition will close May 29, 2017. All interested applicants are invited to submit their resume and cover letter
Contact Details:
ISW Selection Team
Bissell Centre
10527 - 96 Street
Edmonton, AB T5H 2H6

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