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Job Number:  35646
Program Supervisor
Job Posted: Thursday, 8 June 2017
Closing Date: Saturday, 8 July 2017
(45 days ago)
Pacific Community Resources
Region: Vancouver & Lower Mainland Type: Full time
Location: Surrey Salary: $30.55/hour – $35.00/hour, plus a comprehensive benefits package including pension

Regular Full Time (Grid 23)

The Pathways to Education Program™ is a national program, operating in 18 communities across Canada and provides a comprehensive set of academic, social, financial, and individual supports to youth.

Although the Pathways program has been operating in Vancouver’s Downtown Eastside & Strathcona neighbourhood for three years, we are now expanding to Surrey in September 2017!

The ideal candidate has experience with designing, developing, and launching programs, as well as a strong background in community development and engagement. The Supervisor will be comfortable and thrive in an environment of change and unknowns, common in the initial development and start of a program.

Position Summary:
The Supervisor will work with the staff team and community to ensure the successful planning, implementation, evaluation and ongoing development of the Pathways to Education Surrey Program. This position will also be responsible for supervision of frontline staff, strengthening and expanding community partnerships, and the growth and sustainability of the program overall, including the volunteer program. The position will require a willingness to work within complex partnerships and networks both in and outside the community that support the specific academic and psychosocial needs of participating youth. The successful candidate will be dynamic, skilled and experienced connecting with diverse communities, including newcomer and Aboriginal youth to ensure they feel safe, supported, and connected. This position reports to the Manager of Pathways to Education.


Primary Duties:

1) Supervision and Support of Frontline Staff:
• Supervision of staff team in supporting youth to achieve educational success and retention in the program,
• Support the team to ensure short and long term planning and efficient and effective day-to-day operations;
• Recruitment , hiring, and training/orientation of Youth Outreach Workers, Program Facilitators, and Site Support Staff
• Act, when necessary, as a direct liaison with school staff or school board personnel, youth, parents, and community partners.


2) Program Delivery, Development and Evaluation:
• Manages and oversees all aspects of the delivery of the program, including all levels of supports i.e. one-on-one, academic, social and financial supports
• Continuous monitoring of program delivery to identify and address challenges
• Development of appropriate systems to support program growth and ongoing evaluation
• Identify gaps in service delivery and develop strategies to address these gaps, through advocacy, program development, partnerships, and external resources


3) Community and School Partnerships:
• Ensure effective partnerships are developed and maintained, through active participation on committees and/or groups related to the community and school boards, as well as through ongoing informal liaison with program partners and other staff.
• Develops relationships and strategic alliances with potential partner organizations to support delivery of the program
• Negotiates and ensures all appropriate agreements to support programming are created and renewed as required


4) Volunteer Program – Recruitment, Retention, & Growth:
• Oversees the development and growth of a robust volunteer program consisting of 80+ volunteers
• Develop and implement specific processes for the ongoing support and motivation of volunteers necessary to ensure the effectiveness of these components in meeting the needs of participants;
• Oversee partnership supports and relations with other agencies as needed.


5) Administrative Duties:
• Development of appropriate administrative systems to ensure efficient and effective processes to support the program.
• Other administrative duties as required


Knowledge, Skills and Abilities:
• Deep knowledge and understanding of the challenges and strengths, capacities, and assets of various populations living in Surrey with a particular focus on factors affecting educational success for youth from diverse backgrounds in the community
• Experience implementing asset-based community development principles and familiarity and/or experience with place-based approaches
• Strong experience in program development (planning, implementation and evaluation) within a diverse community-driven environment
• Knowledge of and experience with strengths-based case management processes and systems,
• Experience providing supervisory support to frontline staff in program planning and development and staff working with significant caseloads
• Significant experience building and maintaining complex, multi-level partnerships with community or social service agencies
• Knowledge or experience with youth development strategies and programming
• Problem solving and conflict management skills
• Knowledge of community and social service resources
• Successful experience recruiting, training, supporting and supervising volunteers
• Knowledge of and/or experience working with the public school system
• Knowledge of approaches to supporting youth with unique educational needs
• Demonstrated ability to work with youth, as well as parents, volunteers, secondary school teachers and other school staff, as well as other educational professionals


Dimensions of Work
• Direct supervision of Youth Outreach Workers, Program Facilitators, and Site Support Workers; Indirect supervision of Volunteers
• Primary interface with community and school partners, program staff, host agency, and Program Manager

Work Conditions
• Travel between multiple sites within Surrey, and occasionally Vancouver
• Flexible work hours, including some evening hours and occasional weekend hours
• Occasional travel to Pathways to Education Canada offices and sites across Canada

Academic and Job Experience Required:
• Relevant Master’s Degree (Education, Social Work, Counselling, etc.,) or BSW
• Minimum 4 years supervisory experience plus 2 years community development experience and/or an equivalent combination of education and experience

Basic Requirements:
• Criminal Records Check including the vulnerable sector
• Valid Level 1 First Aid & CPR Certificate will be an asset.
• Valid Class 5 Driver’s License, Use of Own Vehicle with Reimbursement
• Drivers Abstract required

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Send Cover Letter and Resume to:
Please quote “Pathways Supervisor - SURREY” on your cover letter
and in the subject line of emails.
Resumes without cover letters will not be accepted.
Only those qualified for an interview will be contacted.
Contact Details:
Send Cover Letter and Resume to:
www:   www.pcrs.ca/our-jobs/program-supervisor-pathways-education-surrey/

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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