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Job Number:  36088
Senior Program Manager (SPM)
Job Posted: Tuesday, 27 June 2017
Closing Date: Friday, 25 August 2017
(89 days ago)
Best Buddies Canada
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: (not entered)

Position: Senior Program Manager (SPM)

Reports to: Executive Director (ED)

Employment Type: Full-time, Permanent




The Senior Program Manager reports to the Executive Director and is the senior professional responsible for overseeing and assisting with the development, management and execution of Best Buddies programs, special events and projects. The incumbent will wear many hats and support the day to day management of employees and programs.




Program Development


Chapter Management:

  • Ensure the maintenance of existing Best Buddies chapters and compliance with all Best Buddies policies and procedures.
  • Maintain regular communication on chapter performance through review and commentary of individual staff member’s monthly chapter reports, and end of year reports. Review the status of each chapter on a regular basis.
  • Guide Program Managers/Coordinators/Support and volunteers in making sound decisions with respect to their chapters.
  • Ensure that chapter year end reports are completed and received on a timely basis.

People Management:

  • Recruit, train, supervise and evaluate program staff members.
  • Oversee training and coaching of new Program staff.  Provide support with new staff in regards to working with chapters. Conduct alongside the ED, formal employee evaluations, at the 90 day probationary period and their one year anniversary.

Monthly Chapter Audit:

  • Ensure that each chapter has met Best Buddies requirements in terms of having the appropriate support and materials for all volunteers, teachers, parents, and students who are involved with the chapter.
  • Identify schools in danger of ending the program and work with program staff to create an action plan that will revitalize the chapter.
  • Ensure that police checks are being conducted and returned.
  • Ensure that, at the chapter level, one-to-one friendships between students and buddies are being fostered.

Chapter Fundraising:

  • Assist the ED with chapter fundraising initiatives as required.

Best Buddies International:

  • Assist Business Manager to prepare BBI annual reports as required.

Volunteer Appreciation:

  • Ensure that our program volunteers receive recognition of their time and effort.

Program Manual:

  • Responsible for updating and reviewing of the Program manuals with staff input.
  • Review posters, postcards, and other program promotional materials annually to ensure information is current and applicable, with consistent language.
  • Create and oversee monthly webinars that pertain to the challenges that chapters face. Ensure that chapters are actively participating in this training tool.

Partner Agencies (Host Sites):

  • The ED and SPM will set guidelines for partnerships between community agencies for their involvement. This includes partnerships with school boards (when required).
  • Develop additional partnerships with transit to benefit chapter members with travel training.
  • Field questions about program safety and legalities and deal with escalated issues.

Alumni Program:

  • Assist to establish an alumni program.
  • Develop initiatives to recruit volunteers for special events.
  • Promote alumni program to program participants and provide support to alumni.

Program Promotion & Presentations:

  • Promote program within the Canadian school and social services networks.
  • Look for additional ways to disseminate information within school boards – through existing partnership agreements with boards, where possible.
  • Assist the ED with formal presentations involving School Boards, Student Councils, and Community Organizations, Local Businesses, Foundations, Corporations, and any other Best Buddies related presentation.

Special Events


The incumbent will work with program staff to plan and execute regular events, e.g., Leadership Conferences, 50/50 Fundraising & Hooping It Up (HIU).


Chapter Collaboration

  • Promote chapter collaboration through a variety of opportunities, including: Developing a pen pals program for elementary school chapters, chapter exchange through Government funding (National Exchange Program facilitated by YMCA), create an Evening of Friendship/chapter Gala guide. 



High School Transition Program:

  • Increase awareness of the program and manage introduction into other provinces.
  • Assist with reviewing HS Transition programming and resources to ensure they are effective for students.
  • Identify possible grant possibilities to fund more Transition.
  • Promote HS Transition to chapters in chapter communication, such as nurturing calls and visit campaigns.

Grant Obligations:

  • Ensure that each chapter has meet Best Buddies requirements for the grant.
  • Assist program staff with any active or expansion schools that are identified as in danger of ending the program to create an action plan that will revitalize the chapter.

Other Duties:

  • Ad hoc duties as assigned by the ED.
  • Overseeing staff and volunteers at the larger fundraising and Public Relations events.



  • Proven track record of coaching and mentoring staff
  • Strong work ethic
  • Organized and forward thinking
  • Desire to be both a generalist and an expert
  • Exceptional communicator
  • Ability to build and maintain strong relationships
  • Team player with a collaborative approach



  • Minimum 7 years of not-for-profit agency experience, with at least 3 years in a supervisory role. Experience providing programs and services to national stakeholder groups strongly preferred. Experience overseeing the delivery of educational or special needs support programs a plus.
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.

To apply please submit a cover letter and resume to quoting the position title 'Senior Program Manager' in the subject line.

We thank all candidates for their interest but only those who are successful will be contacted
Contact Details:

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