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Job Details

Job Number:  36274
Residence Manager
Job Posted: Wednesday, 5 July 2017
Closing Date: Friday, 21 July 2017
(63 days ago)
Reception House Waterloo Region
Region: Southern Ontario Type: Contract - Full time
Location: Kitchener Salary: (not entered)

Title: Residence Manager


Reports To: Executive Director


Terms: Full-time one year contract with possiblilty of renewal


Reception House Waterloo Region is a non-profit organization that enables the successful resettlement of newly-arrived refugees by providing temporary accommodation and orientation, assistance securing permanent housing, ongoing settlement and intensive case management services. We are seeking a Residence Manager, who is charged with managing the day-to-day maintenance of Reception House temporary residence. The Residence Manager will also be required to provide support to a secondary site, Kiwanis House. The Residence Manager ensures the residence is maintained and supports staff scheduling to keep the 24/7, 365 days per year operation running smoothly. A background check will be required. Hourly pay will be based on qualifications.



  • Work with on-site staff to coordinate regular house meetings for clients to assign chores, identify needs and concerns, clarify rules and policy, provide information, referrals, and peer support
  • Diligently complete paperwork, enter data, and complie reports on services provided
  • Monitor processing new arrivals to temporary residence in compliance with Program policies and procedures
  • Organize the maintenance and upkeep of shelter grounds including snow removal, weed removal, grass and flower bed maintenance
  • Request needed purchase orders and repair requests for house and grounds
  • Oversee the acquisition and distribution of in-kind donations, providing documentation to the Executive Director
  • Schedule workers and volunteers according to residence needs and client numbers
  • Assist with and participate in agency events, as needed
  • Attend all required staff meetings and trainings
  • Perform other duties as assigned

Required Skills, Knowledge and Attributes

  • Understand and be committed to the Reception House mission (receptionhouse.ca)
  • Demonstrate in-depth knowledge of the challenges and trauma faced by people who are refugees
  • Understand and adhere to the confidentiality of clients and the organization
  • Ability to adhere to health and safety protocols as outlined in policy manual and ensure staff are trained in the necessary crisis, fire, safety and all emergency procedures
  • Demonstrate exceptional organizational, problem-solving and time management skills
  • Ability to maintain records and appropriately document all crisis and incidents reports
  • Flexibility to take on-call shifts as assigned
  • Valid Driver’s License and experience driving a van
  • Able to work flexible hours

Required Education and Work Experience

  • Degree preferred or high school diploma plus relevant training and experience
  • Experience as a property manager, caretaker or equivalent
  • Experience training, supervising and evaluating staff and/or volunteer teams
  • Experience working with people with varied abilities, racial, ethnic, cultural, and socioeconomic backgrounds
  • Experience managing stressful crisis situations
  • Experience working independently and as part of a team


How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Resumes and cover letters are to be submitted to by 4:00 pm on Friday, July 21, 2017. We request that candidates please send their cover letter and resume together as one combined document (Word.doc, PDF etc.) and write “Residence Manager” in the email subject line.
Contact Details:
Reception House Waterloo Region
675 Queen Street South
Unit 201
Kitchener, ON, N2M 1A1

www:   receptionhouse.ca

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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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