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Job Details

Job Number:  36298
Shelter Manager
Job Posted: Wednesday, 5 July 2017
Closing Date: Sunday, 13 August 2017
(72 days ago)
Downtown Eastside Women's Centre
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver Salary: Salaried

DEWC is seeking a woman with great interpersonal skills and supervisory experience for the role of:




The Downtown Eastside Women’s Centre (DEWC) is a Drop-In Centre and Emergency Night Shelter offering a wide variety of services and programs to a diverse community of women and children living in the Downtown Eastside of Vancouver.


The Shelter Manager will oversee uninterrupted operational processes in all Shelter services that meet the funding contract requirements and are in alignment with the philosophy, mission and mandate of the DEWC.  Reporting to the Executive Director, she will liaise with the Management Team to ensure the on-going and smooth operations of the Emergency Night Shelter.


Role Summary:

Shelter Operations
:  Daily management of Shelter operations including the review of ongoing maintenance and repair needs and the ordering of supplies and services. Works in collaboration with the management and staff teams to evaluate Centre programs and services to ensure that they meet DEWC policy guidelines, funding contracts, and reflect established priorities.


Human Resources:  Oversees the recruitment; hiring process; orientation; scheduling; evaluations; training and professional development of Shelter staff.   She supports and supervises the Shelter staff to ensure that services are delivered in accordance with the mission and mandate and adhere to corresponding policies and procedures. Regularly reviews contracts, job descriptions and program requirements in alignment with DEWC policies and procedures. Monitors and reviews personnel practices for revisions in correspondence with the Collective Agreement and other relevant policies and legislation.

Administration:  Administers Shelter reporting & statistics inclusive of monthly reports to the DEWC newsletter; funder reporting requirements; quarterly board reports and the annual report to the membership.  Maintains and up-dates information sharing systems including bulletin board lists and operational documents and manuals. Responds, handles, and manages all communications and correspondence in regards to the Emergency Night Shelter with diplomacy and professionalism.


Finances:  Works with the management team and staff in the compilation and review of financial statements in correspondence with the annual budget. Conducts regular review of expenditures, ensuring funds and expenses are in correspondence with approved budget and funding contracts.


Governance:  Attends fundraisers and engages with funders while  facilitating communications and meetings as required by the contract and in the best interest and support of continued operations of the Shelter Programs.


Other:  Cooperatively responds to both newly assigned and unexpected tasks and responsibilities that serve to guarantee smooth and uninterrupted operations of the Emergency Night Shelter, which may from time to time be required.

Required Qualifications:

  • Significant experience within the non-profit sector with a minimum of 3 years worked in a management position
  • Ability and experience with the successful supervision of staff; preferably within a unionized environment
  • Minimum 5 years related experience working with low-income women and at least 2 years in a women serving, or inner city drop-in environment
  • Must have a strong working knowledge and analysis of the issues impacting women in the dtes including violence against women; mental health; homelessness; and addictions
  • Candidate must work from strong feminist analysis and within an anti-oppression framework
  • Understanding of and practices a trauma informed care response when working with women
  • Efficient organizational skills including record keeping, scheduling, and problem-solving abilities
  • Demonstrated administrative skills including report writing, budget analysis and MS Office familiarity
  • Strong conflict resolution skills and practice
  • Demonstrated crises intervention knowledge, training and experience
  • Excellent verbal and written communication/interpersonal skills required, including the ability to work in a respectful and cooperative manner with co-workers and Centre members
  • Ability to prioritize and multi-task while working and managing within a demanding and chaotic environment with a diverse community of women
  • A First Aid and NVCI certificate is required
  • Candidate must undergo a criminal record check
  • Women with addiction issues need to be at least 2 years clean and sober

Start Date: September 04/2017



  • Non-union and salaried position based upon a 35 hour work  week
  • Full-time / Permanent

 Excellent health and welfare benefits at the conclusion of a successful probationary period including working a 9 day fortnight flex schedule.

POSTING DETAILS:  Please submit a cover letter and resume to the Shelter Manager Hiring Committee via fax or email

CLOSING DATE:  Internal - Thursday August 10th, 2017 / External – Sunday August 13th, 2017 @ 5:00 pm

Aboriginal women and women of colour are strongly encouraged to apply / Additional languages spoken an asset.


**Please NO phone call or email inquiries.  Only shortlisted candidates will be contacted**


















How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Submit cover letter and resume to the:
Shelter Manager Hiring Committee
In Person, by Fax or by Email
Contact Details:
Shelter Manager Hiring Committee
Downtown Eastside Women's Centre
302 Columbia Street
Vancouver BC V6A 4J1
Fax: 604-681-8470
www:   www.dewc.ca

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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