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Job Number:  36377
Operations Director
Job Posted: Friday, 7 July 2017
Closing Date: Friday, 21 July 2017
(63 days ago)
Canadian Mental Health Association - York Region
Region: York / Durham area Type: Full time
Location: Vaughan Salary: (not entered)

Closing Date: July 21, 2017


Permanent, Full-time, 35 Hours per Week, Evening Hours and Weekends will be required


Competition #: 201729


Our Mission: As the nation-wide leader and champion for mental health, CMHA facilitates access to the resources people require to maintain and improve mental health and community integration, helps build resilience, and supports recovery from mental illness.


Our Organizational Values:


  • Client and Family Centered – through partnership, accountability and action
  • Culturally Competent – to provide the best service and work experience
  • Innovation – to bring value to our community


Team Values:              Trust, Respect, Communication and Teamwork.


Hours of work:            35 hours per week. Evening and weekend hours may be required.


Location:                     York and South Simcoe, Vaughan and Newmarket offices


Job Profile:


The Director provides overall management of a protocol driven, evidence-based, cognitive behaviour therapy program; and will lead the initiative towards expanded delivery to target populations. This CBT intervention is delivered by coaches who support clients to use CBT-based structured self management materials to address depression and anxiety in youth and adults.


The Director is responsible for leading the development, implementation and monitoring the progress of the program implementation plan and ensuring the team meets or exceeds all KPIs within established budgets. The incumbent is responsible for recruitment, induction and strategies across the program and creates a culture and processes which achieve the business goals and objectives with regards to client service. The Director will be responsible for ensuring client satisfaction, responding to client complaints and concerns and to ensure that CMHA York Region gains and maintains recognition for quality client service.


In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.




  • Degree in a relevant discipline. Preference given to a Master’s Degree in Business Administration or in a health related field
  • Minimum of 5 years experience in a comparable role
  • Program management and supervision experience
  • A second language (French, Cantonese, Mandarin, Farsi, Italian, Korean, Punjabi, Russian, Tamil, Urdu) reflecting the local community is an asset.
  • Knowledge of accreditation and quality improvement is required and Lean Six Sigma is an asset.
  • Knowledge of and/or experience in Primary Health Care
  • Experience in the non-profit sector, ideally in a health or mental health context and working in a multidisciplinary team environment
  • Excellent oral and written communication skills, especially in writing and submitting government reports.
  • Project/program management excellence; highly organized and systematic
  • Developing and maintaining relationships with stakeholders and funders
  • Cross cultural experience, ideally in a health or mental health context
  • Comfort and skill in delivering presentations
  • A valid Canadian driver’s license, a minimum $1,000,000 third party liability insurance
  • A satisfactory and current Vulnerable Sector Screening


This position reports to and is supervised by the CEO.



Working Conditions: Works extensively at a desk using a computer, standard office setting, and occasional weekend/evening hours will be required



Disclaimer: In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.



Why work for CMHA York Region?


We are team committed to our vision of mentally healthy people in a healthy society. That means we respect that our clients are the experts in their recovery journey and our role is to provide support, resources and opportunities based on their hopes and dreams. It means that we foster and encourage an entrepreneurial spirit to create, implement and sustain innovative, evidence based and transformational impact. We seek out and build partnerships, collaborate and share knowledge to be the most culturally competent team and fully integrated service delivery partner.


Our team cares for each other. We have our own team values of trust, respect, teamwork and communication. We hold ourselves accountable and we celebrate our wins. Because we risk, we learn and we take the opportunity and time to constantly improve our skills, the way we function as a team and ultimately deliver services. We are a team committed to mental health for all. Join us and be part of providing great care in great communities!

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Application Procedures:

If you are interested in this opportunity, please follow the link on this posting or visit the Career section of our website. Complete the application form and submit cover letter and resume (PDF or Word) together as one (1) document / attachment in the Resume section, outlining how your experience matches our requirements, to the Human Resources Department quoting Competition # 201729.

CMHA, York Region Branch supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome consumers, women, aboriginal people, people with disabilities, and members of the LGBTQ, visible minority and immigrant communities to apply.

To request this posting in an alternate format or to request accommodation in the application process, email AODA@cmha-yr.on.ca

Online: www.cmha-yr.on.ca, under CAREERS section.
Contact Details:
While we thank all candidates for their interest, only those selected for an interview will be contacted.
www:   www.cmha-yr.on.ca

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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