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Job Details

Job Number:  36462
Settlement Worker (Arabic/Kurdish Speaking) - Immigrant Settlement Program
Job Posted: Wednesday, 12 July 2017
Closing Date: Wednesday, 19 July 2017
(66 days ago)
Options Community Services Society
Region: Vancouver & Lower Mainland Type: Contract - Part time
Location: Surrey, BC Salary: Competitive Wage

Temporary Part Time (28 hrs per week) - from August 14, 2017 until March 31, 2018



This position is responsible to provide immigrant and refugee newcomers with Information and Referrals about Canada and BC society and systems, guidance and support on personal and family adjustment issues, as well as connect newcomers to the broader community.




Understand and achieve Contract Deliverables:

    • Adopt creative strategies and establish appropriate community partnerships to reach/recruit client target group(s) and to provide orientation to clients, if applicable
    • Conduct client eligibility assessment and intake process
    • Provide in-depth needs assessments, information and orientation, referrals, to newcomers through 1-on-1 settlement services at various delivery sites
    • Promote, organize and/or facilitate Group settlement services (workshops, special events, field trips) at various delivery sites
    • Develop/manage Client Settlement Plans, including tasks, referrals, appropriate follow-up
    • Assist clients to access other services by providing language and cultural interpretation, and other necessary support
    • Establish a positive rapport and working relationship with clients and engage them in activities that encourage them to connect to the broader community
    • Establish appropriate linkages to other Service Providers to facilitate referrals and to ensure a coordinated support system for the client
    • Record, maintain, and report client data and information through relevant Forms, OCMS and iCare databases; complete all required/assigned Reports
    • Develop program-relevant reference and resource materials as needed
    • Promote the development of inclusive communities and support/participate in community forums/initiatives/meetings as assigned
    • Utilize marketing resources to promote activities and disseminate information that is consistent to IS Marketing and Communications Plan
    • Contribute to PQI and Strategic Directions/Goals of Immigrant Services and being proactive in identifying areas for improvement, sector trends, potential partnerships, etc.
    • Represent OCS and participate in outreach activities/special events as required
    • Participate in meetings and training opportunities
    • Other administrative duties as required, including photocopying/faxing, taking meeting minutes, filing, room set-up/clearing for meetings and activities, etc.
    • Follow written and verbal directives from Program Manager and/or Senior Manager, Executive Director or designate
    • Contribute to a positive work environment by maintaining a positive working relationship with other workers and volunteers.


Education, Training, and Experience:



  • A Bachelor’s Degree or a combination of relevant training, education and experience working in Social Services or related fields
  • Class 5 Driver’s License and reliable vehicle an asset
  • Experience working with newcomers, vulnerable populations and/or volunteers

Job Skills and Abilities:

  • Proficient verbal and written knowledge of English and Arabic. Proficiency in Kurdish a desirable asset.
  • Understanding of social service programming and resources, multiculturalism and immigrant/refugee issues
  • Strong active listening, empathy, and counseling skills
  • Ability to organize and facilitate Group Information and Orientation activities
  • Ability to maintain and keep accurate and up-to-date client records
  • Ability to identify and access community services and resources
  • Demonstrated ability to work with individuals and communities suffering from discrimination, racism and culture shock
  • Strong understanding of the Canadian legal system, laws and public policy pertaining to service population(s)
  • Strong communication, interpersonal/relationship-building intercultural competency, as well as crisis intervention, conflict resolution, critical thinking, and problem solving skills/techniques
  • Strong level of computer proficiency; in particular, strong Microsoft Word, MS PowerPoint, MS Excel spreadsheet, database, internet/email, scanning skills
  • Ability to work in a fast-paced, multicultural and diverse environment
  • Ability to work independently, set priorities, manage multiple tasks and meet deadlines
  • Flexibility and willingness to work outside of regular work hours
  • Good team work and strong work ethics
  • Must be sensitive to and respectful of cultural and lifestyle diversity
  • Crisis Line experience an asset.
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
**Please include a cover letter clearly indicating the posting number A20944 and outlining your qualifications and related experience for the position.

NOTE: Options Community Services Society is an equal opportunity employer committed to hiring a diverse workforce. Applicants not selected for an interview will not necessarily be notified. An eligibility list will be maintained for up to 6 months.
Contact Details:
Gurrinder Roy, Immigrant Settlement Program Manager
Options Community Services Society
13520 – 78th Avenue
Surrey, B.C. V3W 8J6

Fax #: (604) 572-7413
www:   www.options.bc.ca

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