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Job Number:  36493
79-17 Manager, Victim Services
Job Posted: Thursday, 13 July 2017
Closing Date: Thursday, 27 July 2017
(58 days ago)
Family Services of Greater Vancouver
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver Salary: (not entered)


Manager, Victim Services

Counselling, Trauma, and Victim Services


Do you believe in the possibility for people to create change in their lives?

Are you a clinical manager and strong advocate for women and children?

Join us to build healthy, vibrant tomorrows


Internal / External Job Competition - #79-17


Since 1928, Family Services of Greater Vancouver has been creating brighter tomorrows for people and families in our community. Last year we supported more than 13,000 people to create possibilities for themselves through professional counselling, therapy, education, advocacy, planning, employment support, and other community services. 


Job Summary


Reporting to the Director, Counselling, Trauma, and Victim Services, the Manager, Victim Services is responsible for the overall management of the Victim Services program located in Vancouver, New Westminster/Burnaby and Richmond. The incumbent will manage all aspects of the program including planning, organizing, staffing, leading, and monitoring program activities to ensure delivery of effective and high quality services within our Victim Services program divisions. The incumbent also provides leadership, supervision, and support to a clinical team and administrative staff; participates in program development; ensures that service contract, agency and accreditation standards are met; and networks with other organizations and stakeholders that support the program.


Position Profile/Key Responsibilities

    • Program Management and Administration
      • Manages the day-to-day operations of the Victim Services program.
      • Ensure that program activities operate within the policies and procedures of the Agency and contract requirements.
      • Ensure that program activities comply with all relevant legislation and professional standards.
      • Protect victim privacy concerns with regards to address confidentiality, protected health information, and other personal information.
      • Oversee the collection and maintenance of records on programs participants and ensure that records are kept in accordance with Agency standards.
      • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency.
      • Oversee the provision of program services to ensure quality of service.
      • Collaborate with managers, stakeholders, and other service providers to ensure that services are provided effectively and efficiently to clients and others involved in the program.
      • Drive operational excellence by monitoring program activities on a regular basis and conducting evaluations according to the Agency quality framework; report evaluation findings to the Director and recommend changes to programs, as appropriate.
  • Program Development
    • Plan the overall delivery of services and related activities in accordance with the mission and goals of the Agency.
    • Develop new initiatives in the victim support service area to support the strategic direction of the Agency.
    • In conjunction with the Director, managers, and other stakeholders, develop a program evaluation framework to assess the strengths of department programs and to identify areas for improvement.
    • Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program.
  • Program Staffing
    • In consultation with the Director and Human Resources, recruit, interview and select well-qualified program staff.
    • Implement the human resources policies, procedures and practices of the agency.
    • Supervise program staff by providing direction, input, feedback, and formal performance evaluations.
    • Implement a performance management process for all program staff.
    • Ensure all program staff members receive orientation and ongoing professional training in accordance with agency and accreditation standards.
  • Program Financial Management
    • Assist the Director to develop an annual program budget and operating plan to support the programs.
    • Ensure that the programs operate within approved budgets.
    • Monitor and approve all budgeted program expenditures.
    • Provide required information to have invoices generated and submitted to funders according to the established timelines.
    • Assist the Director to develop funding proposals for programs to ensure the continuous delivery of services

Required Competencies

Core Competencies:


  • Collaborative Communication, including teamwork & cooperation, interpersonal communication, diversity and cultural agility.
  • Personal Effectiveness, including integrity and ethical behavior, personal resilience, adaptability/flexibility, and a commitment to learning.
  • Personal Leadership, including influence, initiative, judgment and decision making, creativity and innovation.
  • Commitment to Excellence, including results focus, client-centered service, planning and organizing, professional expertise and technological proficiency.
  • Innovative, including being bold, courageous, and maintaining the ability to work hard to truly make a difference to the social problems of our ever-changing world.

Job Family Competencies:


  • Demonstrates the ability to lead, motivate, influence, and support others to accomplish team and organizational goals.
  • Leads, manages, and enables the process of change, effectively engaging and supporting others through the transition.
  • Builds relationships and partnerships inside and outside the organization.
  • Fosters the development of others by providing a supportive environment for enhanced performance and professional growth, including clear expectations and regular performance feedback.
  • Models corporate social responsibility and ethical practices. Adheres to the principles and practices of the organization and profession. Demonstrates personal accountability and congruent behavior.
  • Understands trends that affect the future. Able to plan 3-5 years into the future, aligning with the larger organization’s values and strategic goals. Communicates vision, strategies, and plans to staff, and ensures support for implementation.
  • Knowledgeable on issues facing the agency and the sector.
  • Ensures that program and services are accompanied by a comprehensive communication plan to ensure public awareness of the services available. Develops and stewards funder relationships.

Job Specific Knowledge/Skills/Abilities



    • Sound understanding of public relations as well as program management and development.
    • Strong understanding of victim support services, including crisis intervention and emotional support, information, advocacy and support to victims of violence navigating the justice system and social services.
    • Knowledge of current counselling theories, strategies, and practices around victim services, trauma, and sexual and domestic abuse.
    • Experience and understanding of culturally appropriate practices and working with a multicultural community.



  • Proven ability to supervise teams of victim service workers and administrative staff.
  • Demonstrated ability to work cooperatively and effectively with justice system personnel and other victim service and community programs.
  • Ability to attend to the details of individual projects within the program while maintaining focus on long-term program plan.
  • Strong management skills, including program development, mentorship, staffing, budgeting, and analysis
  • Exceptional written, oral, interpersonal, and presentation skills.
  • Solid working knowledge of Microsoft Office and ability to learn other computer software as needed.
  • Ability to work with government and community systems.
  • Ability to effectively manage multiple competing priorities.
  • Excellent judgment and creative problem solving skills
  • Ability to function both independently and as member of a professional team.


Education / Experience

  • A level of education, training, and experience equivalent to a Master’s Degree in a relevant discipline such as Social Work, Human Services, or related field.
  • 5 years of recent experience of managing people and working in victim service programs.


Other Requirements

  • Successful completion of criminal record check.
  • Valid driver’s license and reliable access to transportation to travel between locations.
  • Must be able to pass Enhanced Security Clearances for both the Vancouver Police Department and the New Westminster Police Department.


Desirable Skills/ Experience

  • Designation in appropriate professional field (e.g., RCC, RSW).


Why Work Here?

·        Friendly Work Environment

·        Flexible Working Hours

·        Support the Local Community

·        Rewarding Experience


To apply

Please submit your resume and cover letter outlining your interest and relevant experience to:


Karen Moore, Human Resources Advisor; Email:

Please also reference “79-17 Manager, Victim Services” in the subject line of your email



Work Hours: Full-time, based on 35/week

Salary/Pay Grade: MGP3 Step 2 ($65,940/ year), with competitive benefits package

Location: New Westminster

Start Date: ASAP    

Closing Date: July 26, 2017


Family Services is committed to the principles of diversity. We encourage applications from qualified people of all genders and sexual orientations, visible minorities, Indigenous persons and persons with disabilities.


No phone calls please – Only applicants selected for interview will be contacted

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
To apply
Please submit your resume and cover letter outlining your interest and relevant experience to:

Karen Moore, Human Resources Advisor; Email:
Please also reference “79-17 Manager, Victim Services” in the subject line of your email
Contact Details:
To apply
Please submit your resume and cover letter outlining your interest and relevant experience to:

Karen Moore, Human Resources Advisor; Email:
Please also reference “79-17 Manager, Victim Services” in the subject line of your email
www:   www.fsgv.ca

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