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Job Number:  36669
Donor Relations Assistant
Job Posted: Thursday, 20 July 2017
Closing Date: Monday, 21 August 2017
(64 days ago)
The Mustard Seed
Region: Calgary area Type: Full time
Location: Calgary Salary: (not entered)

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta.



Reporting to the Development Services Manager, the Donor Relations Assistant is responsible for activities relating to customer service, donation processing, data entry, report preparation, research, and accounting and at times, special assignments. The candidate must have excellent communication and customer service skills as part of the position requires interaction with donors. Candidates should possess excellent organizational skills and strong attention to detail. This position requires an employee to be task oriented, work under pressure, meet deadlines and work as a team member. The successful candidate must provide fast and accurate data entry as well as maintain current database and reports



  • Mail clerk
  • Sort incoming and outgoing mail;
  • Data entry
  • Process and input donations into database system in an accurate and timely manner;
  • Issue and mail donation tax receipts;
  • Assist in database maintenance and maintain donor data file integrity;
  • Donor telephone support
  • Answer and return donor calls and inquiries;
  • Provide professional and courteous information and process donor telephone requests;
  • Fulfill Annual Giving Stewardship requirements
  • Thank you calls and other related tasks;
  • Other tasks as directed by the Development Services Manager.



  • Grade 12 Diploma
  • Experience in a busy work environment
  • Minimum 2 years’ office and data entry experience is ideal
  • Customer services skills considered an asset
  • Excellent verbal communication skills required
  • Strong computer skills with considerable experience in MS office
  • A team player, comfortable working in a fast paced environment is essential
  • Strong organizational skills and proven attention to detail is essential
  • Good arithmetic skills and proven experience in a clerical/administrative capacity
  • Able to work well with a team
  • Must be quick and efficient and able to multi task


  • The office is generally busy and loud over Christmas, so the ability to work in that environment is an asset.
  • The mental effort over Christmas can be anywhere from moderate to extreme depending on the amount of mail received or the number of issues arising on any particular day.
  • Open office environment.
  • The job includes minimal physical effort with sitting at a desk most of the time, while moving of boxes and supplies may be requested.
  • A concentrated mental effort is required at all times to maintain accuracy standards.
  • Employment Security Check is required

As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith

Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Start date: Immediate

This position will remain open until a suitable candidate is found.


Apply online using our Position Application Form on our Careers page. (https://themustardseedhr.wufoo.eu/forms/position-application-form/)


The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and flex days. The Mustard Seed embraces the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.


Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Apply online using our Position Application Form on our Careers page. (https://themustardseedhr.wufoo.eu/forms/position-application-form/)
Contact Details:
Human Resources
The Mustard Seed
102 11 Ave SE
Calgary, AB, T2G 0X5
www:   theseed.ca

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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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