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Job Number:  37519
Front Desk Worker - Evening Part Time
Job Posted: Tuesday, 22 August 2017
Closing Date: Thursday, 21 September 2017
(closing today)
The Mustard Seed
Region: Calgary area Type: Part time
Location: Calgary Salary: (not entered)

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta.

 

POSITION SUMMARY

The Front Desk Worker works closely with The Mustard Seed guests by encouraging them in their journey and connecting them with Mustard Seed programs and services. Front Desk Workers are on the front line and respond to guests’ needs on an ongoing basis. The Front Desk Worker also works alongside our many volunteers and ensures that they are supported, trained, and cared for. Crisis intervention and conflict resolution are daily occurrences for this role.

 

MAJOR DUTIES AND RESPONSIBILITIES

  • The first point of contact for guests seeking shelter, food and clothing;
  • Support the dignity of our guests by seeking to identify their needs in a respectful manner;
  • Encourage and assist guests to seek resources and services that support guests in achieving their goals;
  • Greet donors, guests, staff, and volunteers (anyone that comes through the Seeds Doors) appropriately with the utmost respect;
  • Process donations, negotiate guest, staff, and the general community member’s questions, and support the team with efficient communication both on the radio and the phone. Multitasking is essential;
  • Provide crisis intervention as required;
  • Attend meetings and training as assigned;
  • Maintain records;
  • Respect proper boundaries with guests;
  • Develop and maintain effective working relationships with volunteers, guests, staff and community;
  • Manage parking lot related issues and inquires;
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS AND SKILLS

  • Experience as a receptionist or office assistant;
  • Strong people and communication skills,
  • Knowledge of mental illness and addictions;
  • Ability to deal with sensitive and confidential information;
  • Good organizational and time management skills;
  • Proven computer skill (Microsoft, Excel and Outlook)
  • Excellent customer service skills;
  • A self-starter with the ability to work in a cross-functional team
  • Desire to serve in a Christian street ministry
  • Strong desire to work with a marginalized population.
  • Experience working with volunteers.

 

WORKING CONDITIONS

  • The shift is 6PM – 12AM and is rotational, 18 hours one week and 24 the next repeating.
  • Fast paced and demanding work environment;
  • There is minimal physical effort required for this role. Essential job functions include the use of: word processing software, spread sheets, proficient in email communication, and Microsoft Outlook.
  • This position requires a focused amount of mental effort to analyze information and problem solve.
  • Candidate must be able to perform multiple tasks simultaneously

 

OTHER INFORMATION

  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • The Mustard Seed embraces the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

 

Start date: Immediate

This position will remain open until a suitable candidate is found.

 

Apply online using our Position Application Form on our Careers page. (https://themustardseedhr.wufoo.eu/forms/position-application-form/)

 

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.  The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Apply online using our Position Application Form on our Careers page. (https://themustardseedhr.wufoo.eu/forms/position-application-form/)
Contact Details:
Human Resources
The Mustard Seed
102 11 Ave SE
Calgary, AB, T2G 0X5
www:   theseed.ca/careers/


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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

 
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