(not logged in)

Hide nav pane
books & more

Job Details

Job Number:  37552
Settlement Practitioner| (Serving newcomers from South Asian communities)
Job Posted: Wednesday, 23 August 2017
Closing Date: Friday, 22 September 2017
(60 days ago)
Action for Healthy Communities
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)
Position:          Settlement Practitioner (Serving newcomers from South Asian communities)
Reports to:       Program Manager (Settlement and Employment Supports Program)
Number of Hours: 37.5 hrs/week
Closing Date: Until a suitable candidate is found 

Job Summary:

The Settlement Practitioner works as part of a team of AHC settlement staff who support newly arrived immigrants and refugees to Edmonton by facilitating on-going needs assessment, individual and group information and orientation sessions, crisis/supportive counselling and referral services with the goal of helping clients address immediate and long-term settlement needs.


Job Responsibilities:


Direct Client Services

Provide comprehensive case management services for newly arrived immigrants and refugees including but not limited to the following service areas:

  • Facilitate clients’ intake process and conduct thorough Needs Assessments for newcomers within target communities who are referred/connected to AHC settlement supports.
  • Work with clients to develop action plans and assist them to develop strategies to meet their needs.
  • Provide supportive counseling, information, orientation, interpretation, translation, accompaniment to services and client mediation in the service areas identified through client’s case management appointments and drop-in emergency cases.
  • Facilitate internal and external referrals and work collaboratively with partner delivery agencies and community support systems to meet client needs.
  • Maintain regular contact and open communication with partner service delivery agencies to monitor, discuss and evaluate client cases.
  • Educate and disseminate information to clients through group sessions, AHC fairs/events and workshops on Canadian life skills, social and emotional supports and about the Canadian society in general.
  • Conduct scheduled meetings with clients to review action plans, track and document progress, evaluate outcomes, update plans according to individual requests and/or changes required in the supports and services provided, and maintain up-to-date client records.

Administrative and other Organizational Responsibilities

  • Strictly maintain client’s confidentiality, privacy rights and all other AHC’s service policies
  • Develop, design and maintain a list of general supports for immigrants and refugees in Greater Edmonton
  • Prepare monthly activity reports, client outreach and individual supports, and narrative reports to funders
  • Complete online monthly statistical reports to funders and clients records of services accessed
  • Maintain a high quality level of service for all clients at AHC
  • Any other duties as assigned by supervisor(s)


Outreach, Collaborations and Partnership Responsibilities

  • Engage target communities through outreach activities/community initiatives aimed at identifying unique settlement needs for newcomers in those communities, and collectively work with local community leaders to implement strategies that address these needs.
  • Work as part of AHC’s settlement staff team to provide coordinated services to target clients and their respective communities.
  • Conduct community outreach and foster partnerships with mainstream agencies, community service providers, and ethno-cultural organizations to promote AHC services and facilitate community collaboration
  • Attend interagency/networking meetings as required.



  • Degree in Social Work, Social Sciences, Business Administration, Communication or related disciplines
  • Strongly connected through working and/or engagement connections within South Asian communities
  • Passion, experience, knowledge and skills in working with immigrants, in particular vulnerable clients
  • At least 2 years’ experience in the areas of casework, counseling, community outreach, partnership development
  • Excellent knowledge of community resources for immigrants/refugees
  • Experience in planning, delivering and facilitating workshops and/or support groups
  • Excellent report writing, administrative and Advanced Computer skills
  • Proficient in verbal and written English and in multiple South Asian languages
  • Excellent interpersonal, communication and organizational skills
  • Strong assessment and problem-solving skills and conflict resolution skills
  • Available to work after hours and/or on weekends as needed


Other Requirements: Successful candidates must obtain Criminal record and vulnerable sector checks. This position requires a valid driver’s license and regular access to a reliable vehicle.


APPLY TO: Recruitment Committee – By Email at: SUBJECT: Settlement Practitioner. NO PHONE CALLS PLEASE. We thank all applicants for your interest in the position. Only candidates selected for an interview will be contacted.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
APPLY TO: Recruitment Committee – By Email at: SUBJECT: Settlement Practitioner. NO PHONE CALLS PLEASE. We thank all applicants for your interest in the position. Only candidates selected for an interview will be contacted.
Contact Details:
Recruitment Team
Action for Healthy Communities
10578 113 Street
Edmonton, AB, T5H 3H5

Tel: 7809444687
www:   a4hc.ca/careers

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Home Skip to content Skip to navigation Contact us Access keys Hide Left Pane Find a job Post a job Find service provider