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Job Details

Job Number:  38004
Assistant Coordinator, Health Equipment Loan Program
Job Posted: Monday, 11 September 2017
Closing Date: Friday, 22 September 2017
(60 days ago)
Canadian Red Cross
Region: Vancouver & Lower Mainland Type: Part time
Location: Richmond, BC Salary: (not entered)

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking an Assistant Coordinator in the HELP Plus and Aids to Independent Living (AIL) program in the HELP program. Reporting to the Associate, Partner Services, HELP, this position assists with the coordination of service delivery to clients of HELP in the Vancouver region. The incumbent also coordinates integration of volunteers into aspects of the program.


Key Responsibilities

  • Reviews all incoming applications for completeness and contacts referring health professionals for further information as required.
  • Ensures all equipment requests are met within contracted time frames and that high priority clients receive prompt service.
  • Works closely with program technicians to ensure accurate and efficient service to clients.
  • Coordinates installation and repair services by third party supplier when required.
  • Acts as a liaison between clients, family members and health care professionals regarding equipment availability, suitability and service provision.
  • Reports and consults with health care professionals regarding vulnerable client needs.
  • Responds to enquiries from clients, health care professionals and the public regarding program eligibility and refers to other agencies as appropriate.
  • Handles complaints about service delivery or equipment issues and problem solves with caller to reach mutually agreeable solution.
  • Accurately enters all equipment and client data information into database, including client notes for every interaction with/about clients.
  • In collaboration with the Associate, Partner Services, interprets program policies and contract provisions, communicating them to staff and health care professionals.
  • Supports the Associate, Partner Services, in maintaining program standards and implementing quality control mechanisms.



The minimum qualifications for this job are completion of two (2) years post-secondary education in health services or a related field and two (2) years of customer service experience, or an equivalent combination of education and experience.


Abilities and Skills:


Education and Experience:

  • Strong written and verbal communication skills in English, including telephone etiquette
  • Proficient in the use of MS Office Suite
  • Ability to lift and carry 50 lbs.
  • Ability to effectively problem solve, prioritize, organize and execute tasks in a high pressure environment
  • Strong interpersonal skills including diplomacy, empathy and the ability to manage difficult situations
  • Ability to influence
  • Ability to work independently and as a team member
  • First Aid certification, or willingness to take training


  • Knowledge of medical equipment
  • Fluency in additional languages
  • Experience supervising volunteers


Working Conditions

  • 28-hour work week, (preferably Monday, Tuesday, Thursday, Friday) with the majority of the work performed in an office environment.


This position requires a successful Canadian criminal record check and a vulnerable sector check.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Interested parties may email a resume & cover letter to contact by September 22, 2017; Must quote competition #17-0503-A .
Contact Details:
Fumie Odette, Partner Services Associate
Canadian Red Cross
www:   www.redcross.ca

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