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Job Number:  38093
Case Manager - Safe Spaces Project
Job Posted: Wednesday, 13 September 2017
Closing Date: Wednesday, 27 September 2017
(55 days ago)
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

e4c is a not-for-profit organization that works across Edmonton, helping people get what they need to tackle life’s challenges. At e4c, we are working to limit, alleviate and ultimately eliminate poverty in Edmonton. Everyone has a story . . . and we believe in a future where poverty isn’t part of it.


The Safe Spaces project is a one year pilot project supporting  LGBTQ2S youth between the ages of 13-24 to obtain short term, community based accommodations with the intention of planning for transition to stable, permanent housing. Develop and nurture relations with communities, landlords, stakeholders and foster positive community supports for the youth we serve. Review and evaluate youth program plans and outcomes to ensure program fidelity and improvements.


Hours: Monday to Friday: 8:30am to 4:30pm  


Why Join Our Team       

  • Build relationships and connect people to the work we do.
  • Engage with individuals in meaningful opportunities, which positively impact those we serve.
  • Be a part of a supportive team, dedicated to professional and personal growth.

In Your Role You Will

Case Management

  • Collaborate with youth to create individual youth case plans and assessments in alignment with the principles of the Youth Housing First initiative.
  • Assist youth registering in and maintaining a meaningful day program (i.e. school, life skills training, employment, and rehabilitation)
  • Assist youth in navigating multiple systems of support.
  • Create client-centered goals and complete follow up.
  • Conduct Youth assessments.
  • Communicate and meet regularly with youth legal guardians/service team members regarding youth progress, significant changes in the youth’s behavior and any concerns/challenges the youth is having.
  • Coordinate youth referrals and follow-up support to external agencies/services (legal, medical, educational, Children’s Services, etc.).
  • Build relationships with appropriate community stakeholders.
  • Electronic record management.
  • Complete/submit other documentation (i.e. communication logs, case notes, Critical Incident Reports (CIRs).

 Direct Care

  • Build rapport with youth, utilizing active and supportive listening.
  • Crisis intervention and one-to-one support.
  • Facilitate community connections with youth.
  • Reinforce conflict resolution, positive communication and mutually respectful relationships.
  • Work with youth, families and service teams to assist in the development of positive relationships.
  • Complete Critical Incident Reports (CIRs), and ensure proper completion of CIRs by project team members.


  • Evaluate, develop and document staff performance through regular supervision sessions, performance appraisals, coaching and training opportunities.
  • Provide staff feedback on completion of case management protocols and activities.
  • Develop and coordinate Program Evaluation.
  • Monitor and communicate training requirements.
  • Manage portions of budget, in conjunction with the youth workers and project manager.
  • Determine trends in service, and coordinate training and programs accordingly.
  • Recruit, orient and train all staff in conjunction with the Program Manager.

Safe and Healthy Living Environment

  • Ensure youth understand program expectations and follow-up with youth, as required.
  • Ensure youth have clean, safe and healthy living environments.
  • Maintain positive relationships with landlords and community members and report significant issues/incidents to Project Manager.
  • Understand and adhere to e4c health and safety policies, protocols and procedures.

 Education and Certifications

  • Degree/diploma in Gender and Sexuality Studies, Child and Youth Care (CYC), Social Work, Human Services, or related field.
  • Police Information Check with Vulnerable sector.
  • Intervention Record Check.
  • Reliable, registered vehicle, driver’s license, a recent driver’s abstract and valid insurance including two million dollar liability coverage.
  • Certificates:
    • Standard First Aid, Aboriginal Awareness, De-Escalation, Protection of Sexually Exploited Children’s Act, Suicide Intervention, Harm Reduction, Serving LGBTQ2S Participants


  • 3+ years’ experience working with marginalized populations, high risk and vulnerable youth population.
  • 1+ year experience in a supervisory / leadership capacity in a residential setting.
  • Working knowledge and affirmative perspective of LGBTQ2S experiences, harm reduction, resiliency, trauma-informed and solution focused practice.
  • Lived experience, rapport with, and knowledge of LGBTQ2S community, including but not limited to gender identity, sexual expression, non-binary, is considered an asset.
  • Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Extensive background and experience working with youth struggling with addictions, poverty, mental health, and traumatic histories. Understanding and ability to respond to multiple, complex barriers faced by high-risk youth.
  • Proficient in MS Outlook, Word, Excel, database applications and computer operation


  • Communication – Comfortable communicating formally, informally, in groups and one-on-one.  Able to obtain and share information, ideas, and problems.  Able to ask for advice, support and accept feedback
  • Relationship Building – Able to build formal and informal professional relationships.  Model and foster respect and reciprocity with people served in the program, team members, other e4c personnel, external service providers and community members
  • Accountability – Able to define expectations for self and others and to act to fulfill these expectations.  Able to self-reflect, monitor and correct one’s own actions. Takes accountability to deliver the best service by demonstrating best practice behaviors following organizational policy and procedures, CARF standards, OH & S, and Government of Alberta Licensing protocols.
  • Creating and Leading Change – proactive and preventative; innovation and creative; pathfinding; inspirational. Seeks ways to improve processes and efficiencies for enhanced service and community relations. Responds to new and innovative ideas in an effort to effectively problem solve for resolution.
  • Detail Oriented – Able to manage complex budgets and contracts, focus on the details that matter, checks work, ensures that tasks are completed as asked


Thank you to all those apply. Only those short-listed will be contacted for an interview.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please forward Cover Letter and Resume to:
Contact Details:
Website: www.e4calberta.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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