(not logged in)

Hide nav pane
books & more

Job Details

Job Number:  38131
Manager of Centralized Point of Access (CPA) Service
Job Posted: Thursday, 14 September 2017
Closing Date: Thursday, 5 October 2017
(47 days ago)
East Metro Youth Services
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: (not entered)

East Metro Youth Services, Toronto Lead Agency and a fully accredited Children’s Mental Health Centre serving adolescents and their families in East Toronto for over 40 years, is inviting applications for the following full-time, permanent position:


Manager of Centralized Point of Access (CPA) Service


In its capacity as Toronto's Lead Agency, EMYS has designed and developed the centralized point of access model (“CPA”) to meet the objectives set out in Moving on Mental Health.  The objective of the CPA is to improve access to mental health services for children, youth and families in Toronto by providing a centralized point of access for such services by streamlining and centralizing referrals for the mental health services (the “CPA Initiative”).  This initiative will in the initial phase, through EMYS, implement, host and operate a caller registration, triage and referral function through a centralized point of access to phone queries for mental health services for Toronto children, youth, and their families.


The Manager of CPA is responsible for all aspects of overall management of the Centralized Point of Access Service.  The major responsibilities include planning, implementation and coordination leading up to the successful launch. When operationalized, the manager will be responsible for ensuring timely and professional responses to those requesting access to infant, child and adolescent mental health services. This will include training and supervision of the CPA workers. A large component of the position will involve system coordination and the development of a community of practice amongst the Core Service Providers.



  • Provide project management responsibilities at all stages of CPA development, including establishing the CPA service team and working with relevant EMYS teams to establish the CPA site within the EMYS Scarborough location
  • Provide oversight of the centralized point of access service, by providing high quality, individual and group supervision and annual evaluation of the CPA workers
  • Liaise with all of the stakeholders
  • Staff and support CPA Executive Committee
  • Continuously explore and evaluate opportunities to improve and or enhance CPA’s ability to deliver quality, value added service and client care continuity
  • Develop strong working relationships with relevant stakeholder and reference groups such as the Intake Network, Director of Service Group and Evaluators Group to ensure that CPA services reflect best practices
  • Build strong working relationships with other departments and stakeholders, both internally and externally, to build and execute this complex program across Toronto


The ideal candidate will have:

  • Master’s degree in Social Work, Psychology or equivalent is required;
  • Membership in the appropriate professional regulatory body is required;
  • Program development and management experience is required;
  • Management and oversight experience of a similar type service is required;
  • Extensive supervisory experience, preferably within children’s mental health is required;
  • Effective team building in the context of a culturally diverse working environment is required;
  • Ability to translate strategic direction into an operational action plan is required;
  • Comfort working with electronic client information systems and appropriate quality control mechanisms;
  • Excellent communication skills as well as effective judgment, presentation, and conflict management skills;
  • Preferred candidates will be bilingual in both official languages; and,
  • Vulnerable sector screening police background check is required.


In accordance with the agency’s employment equity plan, we are particularly interested in encouraging qualified applicants from all communities that reflect the diversity of the youth and families we serve. We are committed to a selection process and work environment that is inclusive and barrier free.  We ask applicants to make any accommodation requests when contacted for an interview.  The agency assesses all candidates in a fair and equitable manner.


Qualified individuals are invited to submit a resume by September 28th, 2017 at 4 p.m.


(Only those candidates to be interviewed will be contacted, no phone calls please)

Human Resources Manager, East Metro Youth Services

1200 Markham Road, Suite 200, Scarborough Ontario, M1H 3C3








How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Qualified individuals are invited to submit a resume by September 28th, 2017 at 4 p.m.


(Only those candidates to be interviewed will be contacted, no phone calls please)
Contact Details:
East Metro Youth Services
200 - 1200 Markham Road
Toronto, ON, M1H 3C3
www:   emys.on.ca/about-us/new-employment-opportunities/

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Home Skip to content Skip to navigation Contact us Access keys Hide Left Pane Find a job Post a job Find service provider