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Job Details

Job Number:  38191
Shelter Services Manager Ref# 125-17
Job Posted: Friday, 15 September 2017
Closing Date: Thursday, 28 September 2017
(55 days ago)
COSTI Immigrant Services
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: $31.00 per hour.



COSTI is a multicultural organization providing settlement, employment, and language training services. The Shelter Services provide twenty-four hours, seven days a week temporary housing to refugee claimants.    For more information about COSTI, please visit our website at www.costi.org.


This position is a non-Union contract position, scheduled to work 35 hours per week.

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  • Manages and operates a 24 hours per day, 365 days per year shelter with the capacity to service up to 300 refugee claimants.
  • Manages all aspects of the site, including overall operations, program delivery, organized activities, facility, staff and volunteers
  • Responsible for hiring (in collaboration with HR), training and supervising a team of staff and volunteers
  • Ensures that the Program and staff are in compliance with operational policies and procedures.
  • Plans, implements and monitors the program to ensure quality of services meet established objectives
  • Works in close collaboration with other Shelter Managers to ensure best practice in program delivery
  • Develops and maintains positive and productive relationships with external partners
  • Manages relationship with temporary housing landlord and staff
  • Ensures all organizational timelines are met (e.g. grant applications, monthly and quarterly reports, budgetary reviews, performance appraisals).
  • Develops and oversees program budget; monitoring and controlling expenses within the organization’s guidelines and accounting practices
  • Trouble-shoots and problem solves; crisis management





  • Post-secondary education in a related field e.g. Social Services.
  • Two (2) years’ experience managing a residential setting preferably a shelter.
  • Two (2) year experience hiring, training and supervising staff in a social service program. Preference will be given if this experience was in a shelter setting.
  • Three (3) years’ experience providing settlement services to both newcomer and refugee clients
  • Well-developed organizational, analytical, financial management and decision-making skills.
  • Ability to speak any of the following languages is an asset: Arabic, French, Amharic, Tigrinya, Hungarian, Somali, Farsi, and Urdu.
  • Must be fluent in English
  • Excellent coordination and communication skills
  • Proven ability to work in an evolving and dynamic environment
  • Sound decision-making

LOCATION:                                      Hwy 401 and Victoria Park

DURATION:                                      October 9, 2017 to December 31, 2017

SALARY RANGE:                             $31.00 per hour

POSTING DATE:                               September 15, 2017

CLOSING DATE:                              September 28, 2017



If you are interested, please quote Reference #125-17

and send your resume with a cover letter to:


Mr. Michael Politi

Manager, Staffing and Orientation

COSTI Immigrant Services

1710 Dufferin Street

Toronto, M6E 3P2

Email: or Fax: 416-658-8537


“We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone inquiries please.”


COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair

and accessible employment practices and when requested, will make reasonable effort to accommodate people with

disabilities during the recruitment and assessment processes when filling positions.



How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please quote Reference #125-17 and send your resume with a cover letter to:
Contact Details:
Sharon Swift
COSTI Immigrant Services
1710 Dufferin Street
Toronto, ON, M6E 3P2

Tel: (647) 827-1417
www:   www.costi.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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