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Job Details

Job Number:  38224
2017-062 IT Manager
Job Posted: Monday, 18 September 2017
Closing Date: Monday, 16 October 2017
(57 days ago)
Open Door Group
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver Salary: 60,000-65,000

Manager of Information Technology

Job Code 2017-062

Reports to:       Chief Operating Officer

Location:          Vancouver-based

Status:              Permanent Full-time; Exempt

Closing:            Open until filled

Compensation:  $60,000-$65,000 annual salary plus generous vacation and benefits package


About Open Door Group:


Opening Doors to lifelong learning and career success is our mission. We were excited to celebrate our 40th birthday in 2016. We started out as a volunteer-based, non-profit organization delivering woodworking and sewing workshops to persons with disabilities and have grown to be one of the largest non-profit providers of employment services in British Columbia. Each year we serve thousands of people in rural and urban communities and help them to prepare for, find, and keep meaningful employment and community attachment.


Our core values are based on a genuine belief that all individuals have the ability to succeed and are the drivers of their own success. We aim to support lifelong learning and career success for the people we serve through programming as well as our employees.


We are proud to be certified as a Great Place to Work in Canada and to be accredited by the Commission on Accreditation of Rehabilitation Facilities, an international, independent, nonprofit accreditor of health and human services.



The Role: Manager of IT


Under the general direction of the Chief Operating Officer, the Manager of IT is responsible for the development, implementation, administration and maintenance of the technical infrastructure for Open Door Group.  This position works closely with the leadership team, as well as operations and support staff to assess and address user and practice needs.  Major areas of responsibility include: network and system administration, managing project budgets, the supervision/development of all IT staff, and leading organization-wide efforts to improve the effective use of technology.


General Responsibilities


  • Technical and administrative leadership of IT Network, network security, and IT personnel across multiple locations.
  • Management of IT ticket system, as well as effective delegation to appropriate staff, ensuring all tickets are addressed and resolved in an appropriate and timely manner.
  • Consult and communicate with various teams to ensure the seamless integration of new systems.
  • Manage the successful delivery of technology solutions, services and support for all employees and clients.
  • Oversee systems development, enhancement and the integration of new systems with existing systems.
  • Hands on day-to-day management of operations of all IT systems, including servers, PCs, operating systems, telephones, software applications, peripherals and telecommunications equipment.
  • Provide metrics and reports to the senior leadership team on a regular basis and all users of telecommunication and information technology services and systems, as required.
  • Manage telecommunications infrastructure and development plans, projects, policies and procedures.
  • Provide knowledge transfer/training and mentorship to other IT staff.
  • Identify and manage risk specific but not limited to:
  • The storage, backup, and recovery of critical electronic data;
  • The security of sensitive / confidential data ; and,
  • Access and availability to critical information & passwords.
  • Develop standard operating procedures and best practices, service level agreements, including providing written protocols and guidance to IT staff and to end-users.
  • Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
  • Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
  • Support the management of financial aspects of the IT department, including purchasing, budgeting, and budget review.
  • Develop for approval and implement all IT and telecommunication policies and procedures.
  • Establish best practice standards for key business areas and key performance indicators for information technology and telecommunications.
  • Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements as deemed appropriate.
  • Responds to other duties that may develop and are requested by the CEO and Chief Operating Officer, as required.
  • Work collaboratively with other members of the Senior Leadership Team and Board of ODG on committees, proposals, and projects.
  • Travel within BC will be required.




The Manager of IT is responsible for hiring, training, supervising, and evaluating the IT team and/or any volunteers/interns.


  • The Manager of IT has the authority to discipline staff up to and including termination in consultation with the Director of Human Resources and Chief Operating Officer.


  • Develop the IT team to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.






  • Reporting out on critical incidents and resolutions in accordance with Open Door Group’s QA and CQI framework.
  • Monthly performance and quality assurance reporting to the Chief Operating Officer.
  • Quarterly key performance indicator(s) reports to CEO and Chief Operating Officer.
    • Yearly Information Technology report to the Board of Directors.
    • Ensure all business activities and resources are consistent with ODG guidelines and polices.


What We’re Looking For:




  • Bachelor’s degree required, preferably in Computer Science/Information Technology.
  • Unrestricted driver’s license and use of motor vehicle




  • Minimum 5 years recent relevant work experience, 2 of which must include supervisory or management experience.
  • Demonstrated experience in planning and leading information technology and telecommunications activities.
  • Demonstrated experience in planning, leading and organizing diverse operational activities and projects to achieve business goals and objectives.
  • Experience managing and providing support to user groups and staff across multi-sites


Knowledge and Skills


  • Ability to provide leadership and influence regarding required information technology and telecommunication policies, processes and obligations.
  • Excellent communication skills with Senior Managers and staff.
  • Working technical knowledge and ability, covering the major IT disciplines. This person should be technically oriented and be able to accomplish technical tasks alongside the IT administrators if/when required.
  • Excellent critical thinking ability.
  • Cloud application/migration experience considered an asset.
  • Certifications in network, server, or security technologies would be considered an asset.


Interested in Applying?


Please submit your resume and cover letter to:


Please cite the specific Job Code when applying.


We appreciate your interest with Open Door Group. Only short-listed candidates will be contacted.


How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please submit resume and cover letter as attachments via email.
Contact Details:
Leah Wall
Open Door Group
30th East 6th Ave
Vancouver , BC, V5T1J4

Tel: 250 434 9441

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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