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Job Details

Job Number:  38664
Family Liaison Support
Job Posted: Wednesday, 4 October 2017
Closing Date: Friday, 3 November 2017
(75 days ago)
Alberta AdaptAbilities Association
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)



Family Liaison Support  


The Family Liaison position supports Program Coordinators by working with families, individuals, service providers and other stakeholders to identify appropriate resources.  Reporting to the Program Coordinator, this is a full time position that provides administrative support and liaison services for families.  This position is responsible for advocating and recommending support services and identifying and resolving family concerns regarding services. 

Key Functions

  • Connect new and returning families to additional services within AdaptAbilities.
  • Advocate for additional funding and services, and refer families to AdaptAbilities community partners when appropriate.
  • Conduct initial intake meetings with individuals and parents to determine needs required in each case.
  • Apply AdaptAbilities’ policies and processes and communicate them effectively to both staff and families. 
  • Support Program Coordinators with scheduling and routine administrative functions, oversee invoicing, and liaise with finance services.
  • Provide support and resources to families and Program Coordinators.
  • Communicate and escalate family concerns to Program Coordinators where applicable and expedite customer service. 


  • Diploma or degree in the human services field preferred, or an equivalent of experience
  • 3+ years of experience in the human services field
  • Demonstrated experience in customer service and problem-solving
  • Experience with individuals with complex behaviors
  • Ability to connect with children and young adults with special needs and communicate effectively with their families.
  • Excellent written and verbal communication skills
  • Strong organizational skills and problem solving abilities
  • Proven experience in staff scheduling, intake coordination and invoicing
  • Clear police information check and intervention record check
  • First Aid Certification with CPR, Non-Violent Crisis Intervention, Abuse Prevention and Response Protocol


Working Conditions

This is a fulltime permanent position with a total of 40 hours per week. Flexible days and office hours are Monday- Friday 8:00- 4:30 pm.

Compensation Package

$19.10 to $24.60 per hour

Application Deadline: October 12, 2017. Please email the address below quoting the position title in the subject line:

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please submit resume and cover letter via email
Contact Details:
June Abahuje
Alberta AdaptAbilities Association
11226 75 Avenue
Edmonton, AB, T6G 0H3

Tel: 7804318446

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