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Job Number:  38769
Client Services Coordinator
Job Posted: Tuesday, 10 October 2017
Closing Date: Wednesday, 1 November 2017
(41 days ago)
Parkinson Association of Alberta
Region: Southern Alberta Type: Part time
Location: Medicine Hat Salary: (not entered)


Client Services Coordinator – Medicine Hat & Surrounding Area

Part-time: 21hrs/week


Parkinson Association of Alberta (PAA) is a registered charity whose mission is to provide education, programs and services, information and advocacy, and to support research for people who are affected by Parkinson disease (PD).


Parkinson Association of Alberta is seeking an individual to fill a part-time 21hrs/week (3 days) position as Client Services Coordinator for Medicine Hat & surrounding area in a home office setting.


Reporting to the Operations Manager located in the Edmonton office, the ideal person will require experience in providing direct services to clients, raising awareness and building relationships with stakeholders. Experience and skills with group facilitation, one-on-one and family support counselling and case management is essential. Public speaking, computer proficiency, and proven competencies in working with an adult population are all necessary attributes for this position. 


The position provides the opportunity to join a dynamic team environment in which all efforts lead to improving the quality of life for those who live with PD or related disorders. 



  • You will have a degree or diploma in Social Work and 3 to 5 years of related experience in the non-profit sector
  • Current First Aid certification


 Duties & Responsibilities:

  • Manage a one person home office
  • Facilitate, plan the content, format and coordinate support groups for individuals and families
  • Build rapport with support group members and establish trust within the group
  • Evaluate the groups in order to provide improvement to future support groups
  • Provide support to enquiries via the provincial PD Helpline
  • One-on-one support through a risk assessment or evaluation to establish an individual maintenance health plan
  • Provide skills to explore issues, understanding and appropriate intervention either by information or referral and to ensure follow up with clients have received positive outcomes following intervention
  • Volunteer management and inter-agency collaboration
  • Through your ability in developing community relationships, make the appropriate referrals to health services, leisure facilities and other community agencies
  • Implement,  develop and deliver presentations to enhance public awareness / involvement to related professionals
  • Collaborate in developing and implementing new programs and services
  • Organize educational conferences and assist in organizing Parkinson Association of Alberta's Hope Conference for Parkinson’s
  • Assist in creating and distributing Client Services promotional and / or resource materials as determined by strategic planning
  • Provide up-to-date programs & services information for the website
  • Educate clients self-advocacy skills and techniques and be aware of PD advocacy issues and that they are reported to the to the manager and CEO
  • Follow guidelines to advocate on behalf of and in partnership with clients
  • Participation on committees and coalitions
  • Gather client statistical information, reporting outcomes on programs and services
  • Case management & data entry – emphasis on individual and family planning
  • Assist in the planning of annual Parkinson Step ‘n Stride walk in the Medicine Hat area
  • Assist in the coordination of other fundraising events and activities
  • Maintain a high level of client confidentiality

 Skills Needed: 

  • Experience working with and managing budgets
  • Ability to communicate effectively, comfortable with public speaking, excellent attention to detail, strong organizational and multi-tasking skills
  • Strong computer skills in MS Office applications and case management system (Sumac) data entry
  • Ability to work flexible hours, including some evenings and weekends (if required)
  • Confident decision maker and creative problem solver; with the ability to take initiative, coordinate with others and follow through in a fast paced environment
  • Ability to work successfully as part of a team and independently


This position requires access to a vehicle and a valid driver’s license.  A criminal records check is a condition of employment.   


Please forward a cover letter, resume and salary expectations to one of the following:




Enter in the subject line: CSC MH


Fax:      403-243-9901


Mail:    Parkinson Association of Alberta

            Attn:  Maria Iandolo, Executive Assistant

            102, 5636 Burbank Cres SE

            Calgary, AB  T2H 1Z6



This position will remain open until a suitable candidate has been found.



Parkinson Association of Alberta is an equal opportunity employer.  We would like to thank all applicants for their interest in this position; however, only those selected for interviews will be contacted.




How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Subject Line: CSC - MH
Send resume in PDF format
No phone calls please
Contact Details:
Parkinson Association of Alberta
Attn: Maria Iandolo, Executive Assistant
102, 5636 Burbank Cres SE
Calgary, AB T2H 1Z6
www:   www.parkinsonalberta.ca

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