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Job Number:  38778
Program Manager
Job Posted: Tuesday, 10 October 2017
Closing Date: Friday, 27 October 2017
(82 days ago)
The Salvation Army Hamilton Booth Centre
Region: Hamilton area, Southern Ontario Type: Full time
Location: Hamilton Salary: $52,000 per annum


Direct all aspects of the program operations in accordance with the mission and values of The Salvation Army and Hamilton Booth.

Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities. Adhere to standards that are consistent with the values and philosophy of The Salvation Army and Hamilton Booth Centre

Work collaboratively with the Chaplain to develop an integrated holistic approach to client needs.

Responsible for preparing staff schedules and ensuring appropriate 24/7 staffing at all times, approving staff absences (i.e. vacation time), and submitting time sheets

Prepare and submit reports, assist in the preparation for funding proposals, program evaluations and/or business plans as requested by internal or external sources; maintains confidentiality of all client and staff records and statistical data.

Plan, develop and revise policies, protocols and day-to-day operating procedures for all areas of program operations in compliance with Government and The Salvation Army Standards including accreditation requirements in consultation with the Executive Director.

Network with TSA, non-Salvation Army, government and community providers to coordinate resources for the benefit of clients and program

Liaise with and attend interagency meetings of agencies involved with service to the Homeless in the Greater Hamilton area.

Develop and recommend new programs in response to changing community/client needs for consideration by the Executive Director and management team. 

Assist the Executive Director with ongoing strategic planning to ensure programming reflects client needs

Has input into and/or participates in preparing budgets with respect to the departmental budget.

Monitor bio/psycho/social health concerns of clients

Ensure all records relating to casework are accurate and timely, and that confidentiality is maintained

Prepare qualitative and quantitative operational reports as requested; develop quality assurance standards and measurements

Ensure accurate statistical data is collected on a daily basis and provide monthly and annual statistics on program services to the Executive Director in a timely manner including cold and heat alert data

Provide accurate and up-to-date information on appropriate community resources


Human Resources              

Participate in hiring, orientating, training, evaluating, disciplining and terminating in consultation with the Executive Director or designate

Select, orient, train, and evaluate students doing placements at Centre

Develop strategies and recommendations for program staff development.

Ensure that all employees maintain any mandatory training or certification; identify any training needs

Provide direction, support and team leadership to program staff so that they may develop and to ensure that they work together to achieve the purpose of the organization.

Conduct regular supervision with staff; complete regular performance evaluations and appraisals with staff

During shift, provide support and supervision of staff concerning crisis intervention, as required to ensure the safety of residents and staff; responds initially to resident grievances and supervise staff completing agency security checks.


Health and Safety

Monitor staff safety practices in compliance with health and safety standards, and prepares, submits and acts on incident reports; provide calming intervention as required ensuring the safety of everyone.

Monitor compliance with health and safety legislation, provide advice, make recommendations and improvements, and may assist with the development of company policies/guidelines as it relates to health and safety.

Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA) 

Ensure that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.



Requires completion of University degree or equivalent, a social work degree preferred

Minimum of three (3) years of prior related experience, including, experience in a specialized social services program, inclusive of some supervisory experience and experience communicating orally and in writing.

Strong oral and written communication skills

Self-motivated and disciplined

First Aid and CPR Certification

Strong relationship-management skills in a unionized environment

Experience in planning and managing successful community development initiatives, particularly those involving multiagency collaboration in the non-profit sector is preferred

Experience in volunteer management is an asset

Ability to lift/move 40 lbs.

Experience/Working knowledge in word processing; spread sheet use

Adaptability: Demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.

Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.

Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.

Creativity/Innovation: Develop new and unique ways to improve the community based programming and to create new opportunities.

Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.

Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

Lead: Positively influence others to achieve results that are in the best interest of the organization.

Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions, which are timely, and in the best interests of the organization.

Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities

Plan: Determine strategies to move the community based programs forward, set goals, create and implement actions plans, and evaluate the process and results.

Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Valid Ontario Class “G” Drivers licence, own vehicle and insurance, a copy of a current driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.

Provide an original copy of a Criminal Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.

Screening through The Salvation Army Abuse Registry

Support for and an understanding of mission and purpose of The Salvation Army in Canada.

NOTE: Alternative combinations of education and experience may be considered


This is a permanent full time position.  Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required. Some travel is required.  On-call duties for evening staff and weekend management on call rotation as required. 


This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount.


Interested applicants must respond in writing with a cover letter and resume


We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.


Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
The Salvation army Hamilton Booth Centre
Attention: Major Robert Russell, Executive Director
94 York Blvd.
Hamilton, ON L8R 1R6


Fax (905) 525-3555

Attention: Major Robert Russell, Executive Director
Please no phone calls.
Contact Details:
Please refer to How to Apply

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