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Job Details

Job Number:  38861
Quality Assurance Advisor
Job Posted: Friday, 13 October 2017
Closing Date: Friday, 3 November 2017
(39 days ago)
Vancouver Aboriginal Child and Family Services
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver Salary: $64,248.81-$73,402.25

At VACFSS, we ensure that the rights, safety, well-being and spirit of Aboriginal children and families are upheld, honored and protected. We strive to eliminate oppression, discrimination and marginalization within our community. We acknowledge and honor the inherent wisdom, capacity and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Aboriginal programs and services in collaboration with members of our community and other agencies.

Job Title:

Quality Assurance Advisor

Employment Type:

Regular Full-time Excluded


745 Clark Drive, Vancouver BC


$64,248.81 - $73,402.25

Hours of Work:

8:30 – 4:30

Posted Date:

September 29, 2017



Closing Date:

Open until filled




Reporting to the Director of Human Resources and Quality Assurance, the Quality Assurance Advisor is responsible for quality improvement for VACFSS Programs including accountability for ensuring the fulfillment of legislated mandates. The Quality Assurance Advisor is accountable for ensuring that complaints, administrative reviews, delegations ands case review processes are in accordance with established standards.




  • Coordinates the Agency’s Client Complaint Resolution Process (CCRP) for all programs and practice areas. Coordinates investigations of client complaints, determines and analyses systemic issues and puts forward recommendations and advice for resolution. Engage client and service providers within the principles of the CCRP and the Circle.
  • Conducts research, prepares and develops organizational policies and procedures for Human Resources and Quality Assurance, VACFSS Program areas and other matters having legal implications to the organization.
  • Liaising with university Bachelor of Social Work and Bachelor of Child and Youth Care programs and coordinating the VACFSS Practicum Program for all areas.
  • Conducts research projects concerning assessment, effectiveness and efficiency of programs and research projects.
  • Develops, writes and amends policy and procedures for the Agency’s manuals. Ensures that policies and procedures meet legislated standards. Documents the implications, advantages of various options for solutions and responses, making recommendations to the Human Resources Manager. Ensures implementation of AOPSI standards.
  • Develops protocol agreements for service planning with various First Nations bands and other Child and Family service agencies to ensure the children develop and / maintain a connection to their family and community.
  • Conducts and analyzes client satisfaction surveys and communicates the results to the appropriate levels in the organization.
  • Provides training to staff in a number of areas including compliance to standards, policy and the CCRP.
  • Prepares formal and informal reports for the Director of Human Resources and Quality Assurance as well as the CEO on a regular basis.
  • Ensures the agency is compliant with the Freedom of Information and Privacy Act and the Personal Information Protection Act.
  • Performs generalist duties related to Human Resources functions as required and within limitations of the given job classification.



  • Demonstrates practical knowledge of relevant legislation including the Child, Family and Community Services Act, the Family Law Act, the Adoption Act and the Client Complaint Process. Demonstrates a thorough knowledge of information dissemination processes as well as VACFSS Program policy, procedures and practices. Has the ability to effectively apply the most current policy and analysis procedures and research methods to achieve practical solutions. Demonstrates a practical understanding of the Ministry Information Systems and Resource and Payment System.
  • Demonstrates the ability to write technical reports, policies and procedures for manuals and other purposes. Writes formal reports utilizing standardized business formats.
  • Providing instruction, guidance, advice and encouragement to help employees improve their job performance. Performance Planning & Review: Seeks improved individual and organizational performance and results. Manages own performance based on external feedback and self – assessment. Mentoring: Helps others learn by setting a positive example.
  • Articulating and demonstrating Aboriginal culture in all activities relating to VACFSS. Reaffirms the cultural context of Aboriginal people and rights when carrying out duties and responsibilities of a VACFSS employee.
  • Developing organizational actions, values and services that focus on customer needs. Gives clients and other agency personnel best efforts to ensure customer satisfaction.
  • Working effectively and efficiently within financial, human and physical resources. Work Management: Manages multiple tasks and priorities for maximum personal and organizational success.  Uses time and resources productively to complete projects that are thorough, within diary dates and meet the require standard.
  • Influencing, with integrity, others toward a desired direction to achieve the organization's mission goals, and fostering organizational values. Goal Achievement:Motivates and influences people toward the achievement of goals. Has a clear sense of work/career goals. Fostering Values: Demonstrates and promotes organizational values. Treats everyone and with respect and dignity to maintain a positive work environment. Planned Change: Facilitates planned organizational change. Supports planned organizational change by providing input in a constructive fashion.
  • Analyzing and developing appropriate solutions to problems evaluating a course of actions reaching logical decisions. Problem Solving: Identifies problems, conducts background research, and provides recommendations. Decision Making: Quickly draws conclusions based on available information and initiates action promptly.




Required: Education and Experience

• Master’s Degree related to child and family services
• 5 years of experience in the area of Child Welfare with one year of writing and maintaining policy and procedures manuals
• A valid BC Driver’s Licence and access to a safe, reliable vehicle
• Experience working in Aboriginal Child Welfare including front line work
• Knowledge of the impact of colonialism on Canada’s Aboriginal people; ability to develop policies that incorporate cultural knowledge
• C6 Delegation




Interested applicants may apply by completing the online Application on the Employment Opportunities webpage of www.vacfss.com or using the direct link: https://vacfss.wufoo.eu/forms/r1dbtk6v16t2lzf/. Please complete the form and attach your cover letter and resume. We thank all candidates for their interest; however, only those selected for an interview will be contacted.


Preference may be given to qualified Aboriginal candidates per Section 41 of the Human Rights Code.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Apply using our online application: https://vacfss.wufoo.eu/forms/r1dbtk6v16t2lzf/ on our Employment Opportunities webpage of www.vacfss.com.
Contact Details:
Jeremy Bara
Vancouver Aboriginal Child and Family Services
745 Clark Drive
Vancouver, BC, V5L 3J3

Tel: 6048757028
Fax: 6048726729
www:   www.vacfss.com/

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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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