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Job Number:  39113
Thrift Store Manager
Job Posted: Monday, 23 October 2017
Closing Date: Friday, 17 November 2017
(67 days ago)
The Salvation Army New Hope Community Church Orangeville Thrift Store
Region: Southern Ontario Type: Full time
Location: Orangeville Salary: $35,587.50 per annum


Direct all operations of the store to meet sales targets and control expenses

Participate in hiring, orientating, and training, evaluating, recognizing, disciplining and terminating of staff in concert with Territorial standards in conjunction with the Ontario Great Lakes Divisional Employee Relations Department.; submits and acts on incident reports; deals with complaints.

Manage health/safety and other related issues at a store level

Provide direction and support to all staff so that they may develop and to ensure that they work together to achieve the purposes of the organization and enhance the ministries of The Salvation Army.

Responsible for the recruitment, selection, screening, training, orientation, and recognition of volunteers and ensure that policies and procedures are followed. 

Supervise as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions

Plan store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auctions; ensure attractiveness of the store through ''Tidy Maintenance"

Maintain a high level of customer service and create an attractive environment for customers

Determine and maintain appropriate stock levels based on spot checks of the store and reviewing weekly sales records

Complete all financial/operational paperwork and submit same to Ministry Unit Officer/s in a timely manner, and in accordance with organisation standards

Ensure the maintenance and cleanliness of the store is up to standard policy

Maintain control of inventory by ensuring that all merchandise is priced appropriately; control inventory shrinkage by close visual monitoring

Ensure in-store safety of volunteers and customers, i.e. snow removal, clear fire exits, no obstacles inside/outside store, clean spillage; ensure that the property (store) is secured at all times

Participate in the development of and manage in-store budget within guidelines; ensure that banking is completed as per store policy

Formulate appropriate action to attain financial goals, monitor cost of store supplies

Assure prompt and accurate check out service by properly supervising the training and scheduling of volunteers in accordance with the workload

Prepare financial and other reports as required by the Ministry Unit Officer

Perform other position related duties as required



Completion of a College Diploma in Business/Retail Management or equivalent. 

Basic accounting experience is required.

Minimum of three (3) years of prior related retail store management experience, specifically in second hand merchandise preferred

Self-motivated and disciplined

Good merchandising skills and a flair for conceiving and implementing creative merchandising themes

Strong operations experience in receiving, stock and inventory as well as front-end management and office management

Ability to organize and prioritize multiple tasks in a fast-paced environment

Strong interpersonal, motivational, communication, leadership and organisational skills

Ability to lift/move 40 lbs. (18.14 kgs)

Must have strong computer skills and experience using word processing (WORD); spread sheet use (EXCEL)

Ability to develop and maintain a team environment

Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.

Creativity/Innovation: Develop new and unique ways to improve service and to create new opportunities.

Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.

Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

Lead: Positively influence others to achieve results that are in the best interest of the organization.

Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions, which are timely, and in the best interests of the organization.

Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities

Plan: Determine strategies to move set goals, create, and implement actions plans, and evaluate the process and results.

Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.

Adaptability: Demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.

Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.

Valid Ontario Class “G” Driver’s License, own vehicle and insurance, provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required

Provide an original copy of a Background Check screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment

Support for and an understanding of the mission and purpose of The Salvation Army in Canada

May require screening through The Salvation Army Abuse Registry

NOTE: Alternative combinations of education and experience may be considered


This is a permanent full time position.  Flexibility in scheduling is required - will vary from week to week and will include weekdays and Saturdays as per operational requirements.  Some travel is required.


This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods, and overtime compensation.  Salary is based on average minimum weekly hours of 37.5 per week and hours worked are compensated through the salary amount.


Interested applicants must respond in writing with a cover letter and resume


We thank all applicants, however, only those candidates to be interviewed will be contacted.


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
The Salvation Army New Hope Community Church
Orangeville Thrift Store
Attention: Major Karen Puddicombe
P.O. Box 114
Orangeville, ON L9W 2Z5



Attention: Major Karen Puddicombe
Please no phone calls.
Contact Details:
Please refer to How to Apply

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