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Job Details

Job Number:  39364
SUPERVISOR, Diversion Program (DIV-N17-56)
Job Posted: Wednesday, 1 November 2017
Closing Date: Friday, 1 December 2017
(53 days ago)
Springboard Services
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: $50,000 - 59,000

Springboard's mandate is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment and developmental services.


Internal and External Posting


Position Title:              SUPERVISOR, Diversion

Department:                Community Justice & Diversion

Location:                      976 College, with travel to various court locations as well as other locations in Scarborough, Newmarket and Sault Ste. Marie

Status:                         Full-time Permanent

Pay:                             $50,400 to $59,000 per annum

Vacancy Number:         DIV-N17-56


Available:                     November 2017

Hours/Shifts:                Monday to Friday, 8:00 am to 4:00 pm. Flexibility in hours and on-call duties required.

Schedules are subject to change to meet departmental/operational needs.


Position Summary:

Reporting to Community Justice & Diversion Manager, the Supervisor, Diversion develops and maintains pre- and post- charge Direct Accountability/diversion programs including adult Direct Accountability/diversion, Youth Justice Committees out of Old City Hall, Metro East, Sault Ste. Marie and Newmarket courts, and Stop Shop Theft. These programs offer services to both youth and adult offenders having committed offences that may be eligible for community programming.


Key responsibilities include but are not limited to overseeing: program budgets; program administration including documentation, data management and statistical reporting; program evaluation; human resources management; community development/engagement; volunteer management including training; steering committees; case management; strategic planning; overall safety and security within the program; and managing all aspects of program including optimum utilization of all assigned human, physical and financial resources in the pursuit of program objectives.  This position also includes on-call responsibility for staff working on the weekends and evenings. There may be instances where in-person weekend or evening coverage is required.


Key Responsibilities:

  • Overseeing the day-to-day administration/management of the program: ensure contract deliverables are met; manage department budgets; provide guidance in the development of new models and programming content; ensure all current operational requirements are client centered and the program is in compliance with all Ministry and Agency mandates; identify and respond to program and facility needs; participate in program evaluation
  • Managing human resources: recruitment and retention; attendance, performance management; training and development; scheduling; documentation of employee information pertaining to their employment status and payroll; employee relations, including conflict resolution; provide direction and motivation to staff and direct reports, students, volunteers and clients in order to maintain a smooth, professional functioning program.
  • Managing administration requirements for programs: submission of agency, ministry and sector reports; participate in documentation of practices for increased efficiency and maintaining best practices; receive and distribute internal and external correspondence in accordance with departmental and organizational policies and procedures and legal standards, lead fiscal planning and discuss strategies to maximize efficiencies with Manager; ensure that system for efficient documentation and processes are clear to staff team
  • Manage and develop relationships with partners including the police, Crowns, funders, community agencies and businesses, etc: agency representation on committees, participate in proposal ideas and strategies that promote sector and agency collaboration


Required Qualifications:

  • Post-secondary diploma/degree in social sciences
  • Minimum 5 years of work related experience: staff and program supervision, including performance management, coaching, training, recruitment, program development, assessment and implementation, budget administration
  • Excellent working knowledge and experience of adult and youth court procedures, criminal justice system as well as social service agencies.
  • Knowledge of the principles, concepts and current best practices in the area of restorative justice and mediation.
  • Knowledge of relevant legislation relating to adult and youth offenders.
  • Leadership skills to provide direction and motivation to staff, students, volunteers and clients and conflict resolution and mediation skills in order to maintain smooth, professionally functioning programs.
  • Human resource management skills required for screening and selection process of staff, students and volunteers including the knowledge of and ability to apply Collective Agreement; Human Resource Policy and the Employment Standards Act.
  • Program planning and analytical skills to implement, evaluate and modify new and existing programs as needed.
  • Time management skills to ensure that files and reports are completed accurately and on time and often on deadlines; to clarify priorities and modify schedules on demand; to maintain records; to schedule appointments and meetings
  • Assessment, counseling, administrative and group facilitation skills
  • Mathematical/financial skills required in order to manage multiple programs, fiscal planning, budget and contract proposals, finances and recording procedures, payroll, statistics and other related activities.
  • Public relations and community development experience; as well as the ability to work with and advocate for a diverse client and staffing group.
  • Excellent communication skills for client service as well as with the victims of crime, volunteers, Police, Crown Attorneys, Judges, Duty Counsel, community agencies and the public. Competencies: collaborative leadership for team work, ability to orient, train, instruct and delegate work, ability to work in a diverse client group and advocate on behalf of others


Preferred Qualifications:

  • Supervisory experience in a unionized environment
  • Ability to speak French is an asset.


Posting Date:  November 1, 2017


To Apply:

To be considered for employment at Springboard, applicants must be willing to undergo a police clearance/VSS and provide both references and documentation of their credentials. Please apply on line through . To be considered you must include the vacancy number in the subject line of your email while applying.


Deadline for Internal applicants: November 18, 2017 at 4:00 p.m.

Please provide a Resume and a duly completed Application for Internal Transfer form.


Deadline for external applicants: November 18, 2017 at 4:00 p.m.


Resumes received after the above-stated deadline/s will be considered at the discretion of the hiring supervisor

No phone calls please. Only persons selected for an interview will be contacted. Thank you for applying.


Springboard is committed to employment equity and fair and accessible employment practices. Applications are encouraged from those who reflect the diversity of our community. Accommodations will be provided for job applicant with disabilities, where needed and on request, to support their participation in all aspects of the recruitment process providing the applicant has met the bona-fide requirements for the vacant position.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
To Apply:
To be considered for employment at Springboard, applicants must be willing to undergo a police clearance/VSS and provide both references and documentation of their credentials. Please apply on line through . To be considered you must include the vacancy number in the subject line of your email while applying.
Contact Details:
Trisha Chaudhuri
Springboard Services
2 Carlton Street, Suite 800
Toronto, ON, M5B 1J3

Tel: (416) 977-0089
Fax: 416-977-2840

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