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Job Number:  39518
Community Support Worker - Sobering and Assessment
Job Posted: Tuesday, 7 November 2017
Closing Date: Sunday, 31 December 2017
(53 days ago)
Island Crisis Care Society
Region: Vancouver Island & Coastal areas Type: Casual
Location: Nanaimo Salary: $17.84 to $20.98 /hour

Job Sites: Crescent House

Description Effective: March 1, 2010  Revised: 22 August 2013, 01 December 2016, 14 August 2017

Reports to: Program Manager


Wage Rate


April 1, 2015 to March 31, 2017






Support Worker

Step 1

17.84  (15.15 OS[1])


0 - 2000 hours worked[2]

Step 2

18.91  (16.18 OS)


2001 - 4000 hours worked

Step 3

19.93  (17.08 OS)


4001 - 6000 hours worked

Step 4

20.98  (17.98 OS)


6001 hours worked or more


  • Screens clients for admittance and welcomes them with kindness and without judgement;
  • Maintains a safe, clean, well-ordered environment;
  • Turns away clients for safety concerns, or not matching criteria;
  • Discharges clients for safety reasons or for breaking house rules;
  • Observes and records clients vital signs, behavioural patterns, breathing, and speech patterns;
  • Assesses[i] client’s bio-psycho-social-spiritual status during intoxication, withdrawal, and stabilization;
  • Provides food, blankets, hygiene supplies, first aid, and information;
  • Ensures client’s belongings, including medication, are stored safely;
  • Documents all significant events for program manager and Island Health Nurse;
  • Refers clients to the Island Health Nurse, CRT, or other emergency services for medical emergencies, therapy, counselling, case planning, medication changes, and recovery services;
  • Provides non-medical recommendations for symptoms experienced during sobering;
  • Models and demonstrates healthy behaviours, boundaries, communication, and calmness;
  • Offers emotional support and empathy while maintaining professional boundaries;
  • Monitors client interactions and ensures house rules are followed;
  • Adheres to the Society’s standards, protocols, and policies;
  • Creates and maintains an environment of bio-psychosocial-spiritual safety;
  • Calls 911 in emergencies;[3]



  1. A certificate or diploma in social services;[4]
  2. First aid: “Emergency First Aid – Community Care” or higher;
  3. Foodsafe;
  4. Naloxone Training;
  5. Managing Hostile Interactions[5] and/or Non-violent Crisis Intervention and/or similar training;
  6. Listening and feedback training such as Motivational Interviewing or Non-violent Communication a significant asset;
  7. Suicide prevention training an asset.

Skills and Knowledge

Interpersonal Skills

  1. Remains calm when faced with challenging or disruptive behaviour;
  2. Maintains empathy, kindness, and a friendly disposition;
  3. Maintains healthy personal and professional boundaries (see ICCS code of ethics);
  4. Performs effective conflict resolution and de-escalation techniques;
  5. Possesses both assertiveness and tact when offering cues and reminders;
  6. Notices behaviour, body language, verbal and non-verbal cues to detect possible decompensation, drug use, and mental or emotional distress or decline;
  7. Speaks frankly and sensitively about harm reduction and sexual health and safety;
  8. Resists offering counselling, therapy, and advice;
  9. Works as a member of a team and senses and contributes to the programs therapeutic culture;
  10. Practices self-care.

Task Related Skills

  1. Prioritizes tasks and manages time to complete all duties;
  2. Follows protocols and procedures consistently and faithfully and maintains efficient routines;
  3. Adapts to changes in the work environment, including changes in technology and best practices;
  4. Acquires new skills to maintain competency on the job, including skills related to office tasks, client care, and professional development.

Communication Skills

  1. Says “no” politely but firmly to clients when necessary;
  2. Adept at objective descriptions, especially regarding client behaviour and behavioural changes;
  3. Communicates well verbally and in writing and masters the required technology and applications.


Possesses relevant knowledge about:

  1. Harm reduction;
  2. Substance use, addiction, mental illness, and recovery;
  3. The role and limitations of a Support Worker, and the program, in the wider spectrum of health services.
  4. The needs of individuals with concurrent disorders;
  5. The “Housing First” model and the concept of “barriers,” to housing;
  6. Common health issues among people who are homeless;
  7. The role of a Sobering Centre within the continuum of services;
  8. “Street culture” and the strategies used by street entrenched individuals to obtain services;
  9. A wide range of community resources.

Sensitive to:

  1. Cultural and ethnic differences.


  1. Demonstrates professionalism and follows society policies, code of ethics, and guidelines;
  2. Follows Foodsafe;
  3. Works independently with multiple clients who exhibit a wide range of behaviours;
  4. Possesses and maintain a moderate level of physical fitness;
  5. Is cleared by the Solicitor General for working with vulnerable adults prior to working a shift;[6]
  6. Understands the philosophy of ICCS and adhere to and reflect the Society’s values and code of ethics;
  7. Signs and complies with the following:
    1. ICCS confidentiality pledge
    2. ICCS professional conduct agreement
    3. ICCS acknowledgement of policies;
  8. Becomes a members of the BCGEU (union), and maintain such membership, upon completion of thirty (30) days as an employee;
  9. Has dependable transportation;
  10. Remains on site at all times, except when directed to do otherwise by the program manager, law enforcement officer, or equivalent; or in the case of a fire or disaster that requires evacuation;
  11. Follow society policies, code of ethics, and guidelines.


Support workers must be prepared to regularly perform all of the following duties. Duties that are performed the most are at the top of the list.

  1. Performs intake procedures including screening clients, directing clients through the intake process, reviewing house rules, filling out related paperwork, taking vital signs, orienting client to the areas in the house they are authorized to occupy, and making helpful introductions to other employees and clients;
  2. Observes and monitors client interaction and behaviour and provides crisis intervention such as first response to suicide threats and medical emergencies; de-escalation, and mediation of conflicts;
  3. Performs discharge procedures including waking clients from sleep, giving discharge instructions, completing paperwork and data entry, writing discharge summaries, stripping and disinfecting beds and mats, ensuring clients take all their belongings;
  4. Performs all cleaning duties, completes cleaning records, and oversees laundry room usage including providing instructions to clients on laundry procedures;
  5. Provides clients with personal care products, towels, pyjamas, etc.;
  6. Provides pre-packaged nutritional drinks, snacks, and frozen meals;
  7. Completes all shift responsibilities as per duty lists;
  8. Performs health checks as often as needed and regular security checks;
  9. Reminds clients of house rules when necessary;
  10. Documents relevant observations and recommendations regarding client’s safety or health concerns, in the client’s files, client binder, or log book;
  11. Documents and reports changes in a client’s behaviour and health to the manager or nurse.
  12. Provides nutrition options, and prepares any approved meals and snacks;
  13. provides first-aid;
  14. Interacts with clients and practices motivational interviewing techniques;
  15. Facilitates friendly client interactions and de-escalates client conflicts when possible;
  16. When serious conflicts, disagreements, or accusations occur between clients, takes statements from all parties according to established guidelines and submits all documentation to the program manager;
  17. Involves the RCMP if necessary when violence, abuse, threats, or criminal behaviours occurs;
  18. Fills out Incident reports when critical incidents occur;
  19. Reviews care plans and follows all instructions outlined in case notes, client files, and logs. Asks for clarification if the plans and instructions are not clear;
  20. Provides feedback, cues, and reminders to clients in accordance with their care plans;
  21. Provides resources related to housing searches and other community services, and refers clients to their Health Authority team for clinical and medical needs;
  22. When the manager is not on shift, carries out call-in procedures to cover critical absences;
  23. Assembles and distributes information and resource materials for clients on further treatment or support options, addictions education and follow up planning and makes referrals to other services;
  24. Reports unsafe and potentially unsafe conditions in the building or between clients to the manager;
  25. Confiscates weapons and drug paraphernalia on admission of crisis stabilization clients and when a client returns from being out of the program if indicated in a client’s case/care plan;
  26. Attends and participates in voluntary Shift Debriefs, 10 minutes prior to start of shift;
  27. Other duties as assigned by the Program Manager, Case Manager, or Executive Director;
  28. Triages crisis situations that may arise including during a natural disaster or large scale event.

Working with Case Managers and Nurses

Support Workers follow the directions and recommendations of Island Health Case Managers and Nurses as outlined in case plans and other communications, and facilitate a professional and friendly working relationship.


Attendance at regular staff meetings is voluntary and employees receive their regular rate of pay for attendance. While not mandatory, attendance is strongly encouraged for the transfer of vital information and to foster team cohesion. Occasional mandatory staff meetings may also be scheduled.


[1] OS – Opportunistic Sleep Shifts

[2] Hours worked includes:

  1. Hours worked in a classification by the employee,
  2. Hours of paid vacation,
  3. Paid holidays,
  4. Paid union leave up to twenty (20) days per calendar year.

[3] Other functions listed in this job description or in supporting lists of shift responsibilities are secondary to the above functions and may occur after the above functions have been accomplished.

[4]Examples include:

  1. Vancouver Island University: Social Services Diploma (2-Year Program)
  2. North Island College: Social Service Diploma (2-Year Program)
  3. Sprott Shaw College: Community Support Worker - Social Services (50 Weeks)
  4. Discovery College: Community Support Worker (45 Weeks)
  5. University of Victoria: BA in Social Work
  6. CDI College: Social Services Worker


[5]  offered by Shelternet BC

[6] Generally this occurs after a person has made submission to the Ministry of Public Safety and Solicitor General’s “Criminal Records Review Program,” via a consent to a CRIMINAL RECORD CHECK. Confirmation must be received prior to training or working a shift. See the Operations Manager for details.


[i] Definition of Assessment - Because Support Workers are unregulated in Canada assessments made by them are considered by ICCS and Island Health to be non-clinical. Non-clinical assessment involves the application of guidelines and protocols to interpret client responses for the purposes of administration, education, reporting, and data collection. This should not be confused with clinical assessments which are done by a nurse or other medically qualified clinician and involve taking a patient history, performing medical tests, or gathering metrics via professional tools or survey methods to provide the basis for a diagnostic or treatment-focused judgement. Assessment in this job is equivalent to assessment as described in VIHA Job Description No. 20109 Addictions & Recovery Worker Classification Support Worker 2 Grid/Pay Level C10A, or Detox Worker 2 Grid/Pay Level C10.





How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Send application and resume to Applications are available on our website. www.islandcrisiscaresociety.ca
Contact Details:
Michelle Authier - Operations Manager

www:   www.islandcrisiscaresociety.ca

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