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Job Details

Job Number:  39609
Intake Worker
Job Posted: Thursday, 9 November 2017
Closing Date: Friday, 1 December 2017
(51 days ago)
Inter-Cultural Association of Greater Victoria
Region: Vancouver Island & Coastal areas Type: Full time
Location: Victoria Salary: $19.41 per hour

Vacancy Posting – Competition #2017-11-09-IW


Posting date: 

November 10, 2017

Closing date:

November 24, 2017 (posting will remain open after this date until the position is filled)


Intake Worker (full-time)

Hours of work:

35 hours per week

Contract period:

December 4, 2017, to March 31, 2018

Location of work:                

930 Balmoral Road, Victoria, BC

Rate of pay:  

$19.41per hour (benefits after successful completion of probation)


The Inter-Cultural Association of Greater Victoria (ICA) helps individuals and organizations connect across cultures.  We provide information, support and tools to help immigrants reach their goals.  By engaging people through networks, education and arts programming, we create a welcoming community.  ICA offers services for newcomers, including settlement and integration counselling, translation and interpretation, English classes, mentoring, volunteer matching, and peer support.  We also provide outreach and education in the community through arts programming, as well as workshops on anti-racism, multiculturalism, diversity awareness, immigration and human rights.


Job description

Serves as first point of contact for new clients, provides basic intake service and refers clients to settlement, employment and other programs.  Checks eligibility for the full range of ICA services and advises clients accordingly.  Provides backup reception and welcoming services to clients over the phone and in person, sets up appointments with staff and may provide interpretation services as needed.  Provides backup administration of interpretation and translation services program.



Minimum Grade 12 education; diploma in a related discipline preferred (e.g., business administration, office management/administration), or equivalent combination of education, training and experience. Related professional courses on themes pertinent to office administration, especially proficiency in computer skills, knowledge of relevant software such as MS Office, superior Outlook experience and a minimum of three years’ experience with database applications. Proficiency in a major immigrant language and/or immigration experience is an asset.


Minimum of three years’ experience in a similar client service environment. Previous work experience in social services or nonprofit organizations and experience working with persons from a wide variety of cultural and ethnic backgrounds is a definite asset. Experience working with immigrants and/or refugees preferred.


Required skills and abilities

  • Demonstrate good knowledge of the organization, its systems, processes and programs and how they relate to the services for which ICA has been contracted.
  • Provide and/or collect clear, concise and accurate explanations and/or information for immigrant and refugee newcomers at initial point of contact.
  • Demonstrate an advanced level of computer proficiency and knowledge of a variety of software products, in particular database applications and client management systems.
  • Demonstrate good customer service and customer relations skills, including strong oral communication skills.
  • Demonstrate superior organizational and planning skills with a high level of attention to detail and accuracy.
  • Demonstrate numeracy and basic accounting skills/knowledge.
  • Practice time and resource management techniques.
  • Demonstrate effective team work in a diverse team setting.
  • Practice effective interpersonal and intercultural communication techniques; Demonstrate conflict resolution techniques.
  • Demonstrate knowledge of terms of employment, organizational policies and procedures.
  • Demonstrate critical thinking and problem solving techniques.
  • Create and maintain professional boundaries.

 Additional information

  • Some travel to community locations within Greater Victoria may be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, may be required. Flex time schedules will be made to accommodate non-regular work hours.
  • ICA compensates overtime hours with time in lieu.
  • Valid BC driver’s license and access to a car would be an asset.
  • Updated criminal record check, including vulnerable populations check, is required.
  • WHMIS training is required.

Closing date

Please submit a cover letter and current resume (in .pdf format), noting relevant qualifications and experience to the Inter-Cultural Association of Greater Victoria, Attention: HR Manager, via email to by 4:30 pm on November 24, 2017.  Please quote Competition #2017-11-09-IW in the subject line.


Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders. This position requires union membership.  Only short-listed applicants will be contacted.



How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please send cover letter and resume in .pdf format via email. Please quote competition number in the subject line.
Contact Details:
Inter-Cultural Association of Greater Victoria
930 Balmoral Road
Victoria, BC, V8T 1A8
www:   www.icavictoria.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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