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Job Details

Job Number:  39638
Member Services Administrator
Job Posted: Friday, 10 November 2017
Closing Date: Tuesday, 16 January 2018
(8 days ago)
Scouts Canada
Region: Vancouver & Lower Mainland, Vancouver Island & Coastal areas, Fraser Valley Type: Full time
Location: Vancouver Salary: (not entered)

Do you love the outdoors? Are you passionate about youth development? Are you aligned with our mission to help develop well-rounded youth, better prepared for success in the world? Do you have administrative support experience and think you have what it takes to become our next Member Services Administrator? If you answered yes, we want to hear from you! Scouts Canada has an exciting opportunity for a Member Services Administrator to join our team in Vancouver.


For more than 100 years, Scouts Canada has brought a world of adventure, outdoor experience, friendship and fun to 17 million Canada youth. We have reinvigorated our program to meet the changing demands of youth and are looking for someone who has experience working with volunteers and supporting day do day office duties.

Reporting to the Operations Manager, you will provide top-notch administrative support and contribute to the efficient day-to-day operations of the Service Centre.


Your to-do list with change daily, but your main responsibilities are:

  • Manage administration of BCY Properties for ensuring that all properties are in compliance with National Property compliance standards
  • Administer the tour permit process for the members
  • Liaise with the Executive Director and National Service Staff for timely issuance of the tour permit
  • Manage the Insurance Corporation of BC fleet insurance for groups
  • Provide general building maintenance for the BCY Service Centre
  • Manage the entire loan out equipment including flags, stands, popups, banners, etc.
  • Manage the records storage including offsite storage
  • Provide support for all Council related Honors & Awards ceremonies
  • Assist with storage and distribution of promotional material
  • Assist with the administration of the No One Left Behind (NOLB) subsidy process, ensuring youth are registered and any outstanding fees are followed up on in a timely manner as and when required
  • Assist with Zendesk tickets and answer queries in relation to registration questions or concerns
  • Provide registration support to new and prospective groups and follow up with groups having outstanding registration issues
  • Provide relief support for member Services’ Registrar as and when required
  • Assist with other office duties as and when required
  • IT support for all staff, including maintenance of equipment, assisting with any IT issues, updating servers and computers when needed.

Qualifications & Skills

  • Minimum high school diploma, post-secondary education preferred.
  • 2+ years of administrative and/or customer service experience
  • Experience preparing and distributing electronic communications (website content, e-commerce, or newsletter).
  • Experience with social media.
  • Experience using online CRM, member registration, or association management system (Avectra preferred).
  • Intermediate skill with Microsoft Word, Excel, Access, and Outlook.

Key Competencies

Organizational Core Competencies

  • Member Focus – Demonstrates commitment to increasing member satisfaction, assumes responsibility for solving problems, ensures commitments to members are met, solicits organizational and personal performance feedback from members.
  • Integrity/Ethics – Deals with others in a straightforward and honest manner, maintains confidentiality and supports company values
  • Dependability – Meets commitments, accepts accountability, stays focused under pressure and meets attendance/punctuality requirements
  • Teamwork – Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere
  • Job knowledge – Understands duties and responsibilities, has necessary job knowledge and technical skills, understands Scouts Canada’s mission/vision and keeps job knowledge current

Job Specific Competencies

  • Proven ability to deliver excellent customer service.
  • Strong communication skills and ability to clearly communicate through writing.
  • Dynamic interpersonal skills and ability to interact with employees, members and general public in a professional manner.
  • A keen eye for detail to ensure accuracy at all times
  • Solid organizational skills and ability to handle multiple inquiries/requests based on their respective priorities
  • Be able to work independently under minimal direction and also thrive in a team environment.
  • Strong ability to work autonomously
  • Flexible and adaptable to changing environments and situations
  • Solid property management skills
  • IT related experience

We’ve got you covered:

We offer a comprehensive benefits package that includes a fabulous merchandise discount; an employer-matched retirement plan after one year; extended health, prescription, vision and dental coverage and more.

If this role excites you, we want to hear from you! Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit with your future career aspirations.Please submit your application to .


Scouts Canada thanks you for taking the time to consider this position. Please understand that only individuals chosen for an interview will be contacted.


Scouts Canada encourages applications from all qualified candidates and has a great record of accommodating persons with disabilities. Contact Lisa Donnelly in Human Resources at  or 613-224-5131 if you need accommodation at any stage of the application process or want more information on our accommodation policies.



How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please email your resume and cover letter to .
Contact Details:
Lisa Donnelly
Scouts Canada
1345 Baseline Road
Ottawa, ON, K2C 0A7

Tel: 613-224-5134
www:   www.scouts.ca

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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