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Job Details

Job Number:  39667
Literacy Skills Instructor
Job Posted: Saturday, 11 November 2017
Closing Date: Friday, 24 November 2017
(60 days ago)
Options Community Services
Region: Vancouver & Lower Mainland Type: Casual
Location: Surrey Salary: Competitive Wage


Casual – On call

Community Connections Program




This position will be responsible for facilitating Literacy Classes for immigrant/refugee newcomers and other Community Connection activities. Will work closely with volunteers and Program staff to enhance program delivery.



  • Adopt creative strategies and establish appropriate community partnerships to reach/recruit client target group(s) and to provide orientation to clients, if applicable
  • Work with Community Partners to maintain and enhance existing Community Partnerships, enhance Program Delivery, and support in developing new Partnerships
  • Provide immigrant and refugee clients and their families with the opportunity to connect with non-immigrant and long-time residents
  • Plan, promote, organize and/or facilitate Community Connection Activities/Events including Field Trips, Volunteer Ambassador Events, Financial Literacy Workshops, etc. as assigned
  • Work closely with Newcomer Literacy Coordinator to develop Lesson Plans and deliver Literacy Classes in adherence to Literacy Curricula
  • Work closely with Volunteer Support Worker and Newcomer Literacy Coordinator to recruit, train, and supervise Classroom Helpers
  • Connect clients with Community Events and Services in the broader community such as Cultural Events and Celebration Days such as World Refugee Day, Canada Day
  • Establish a positive rapport and working relationship with clients and engage them in activities that encourage them to connect to the broader community
  • Record, maintain, and report client data and information through relevant Forms, OCMS and iCare databases; complete all required/assigned Reports
  • Develop program-relevant reference and resource materials as needed
  • Promote the development of inclusive communities and support/participate in community forums/initiatives/meetings as assigned
  • Utilize marketing resources to promote activities and disseminate information that is consistent to IS Marketing and Communications Plan.

Education, Training, and Experience

  • A Bachelor’s Degree (or equivalent combination of training and experience) in a related field
  • TESL certificate or equivalent is required
  • Experience teaching language and life skills to immigrants and refugees and working with volunteers
  • Class 5 Driver’s License and reliable vehicle an asset
  • Current Level 1 First Aid certificate an asset

Job Skills and Abilities:

  • Proficient verbal and written knowledge of English
  • Additional language skills relevant to populations served is an asset
  • Understanding of social service programming and resources, multiculturalism and immigrant/refugee issues
  • Strong active listening, empathy, and counseling skills
  • Ability to design, promote, organize, and facilitate Group activities/Events/Forums
  • Ability to maintain and keep accurate and up-to-date client records
  • Ability to identify and access community services and resources
  • Demonstrated ability to work with individuals and communities suffering from discrimination, racism and culture shock
  • Understanding of the Canadian legal system, laws and public policy pertaining to service population(s)
  • Strong communication, interpersonal/relationship-building intercultural competency, as well as crisis intervention, conflict resolution, critical thinking, and problem solving skills/techniques
  • Strong level of computer proficiency; in particular, strong Microsoft Word, MS PowerPoint, MS Excel spreadsheet, database, internet/email, scanning skills
  • Ability to work in a fast-paced, multicultural and diverse environment
  • Ability to work independently, set priorities, manage multiple tasks and meet deadlines
  • Flexibility and willingness to work outside of regular work hours
  • Good team work and strong work ethics
  • Must be sensitive to and respectful of cultural and lifestyle diversity
  • Crisis Line experience an asset.
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please include a cover letter clearly indicating the posting number A21012 and outlining your qualifications and related experience for the position.

NOTE: Options Community Services Society is an equal opportunity employer committed to hiring a diverse workforce. Applicants not selected for an interview will not necessarily be notified. An eligibility list will be maintained for up to 6 months.
Contact Details:
Cindy Lee, Community Connections Program Manager
Options Community Services Society

13520 – 78 Avenue
Surrey, B.C. V3W 8J6

Fax #: (604) 572-7413
www:   www.options.bc.ca

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