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Job Number:  40181
Complex Case Coordinator - Youth Housing First Project
Job Posted: Friday, 1 December 2017
Closing Date: Friday, 22 December 2017
(60 days ago)
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

e4c is a not-for-profit organization that works across Edmonton, helping people get what they need to tackle life’s challenges. At e4c, we are working to limit, alleviate and ultimately eliminate poverty in Edmonton. Everyone has a story . . . and we believe in a future where poverty isn’t part of it.


The Complex Case Coordinator with the Youth Housing First Project will follow the Critical Time Intervention Model to work with youth between the ages of 13-24 years to find safe, secure, and sustainable permanent housing. This position communicates frequently with transitional housing and community support organizations, invites relevant representatives from agencies and government departments to case conferences and tracks recurring, systemic barriers to housing that are repeated.


Hours: Full-time: 40 hours per week – Monday to Friday 8:30am – 4:30pm; must be willing to work flexible hours.


Why Join Our Team       

  • Build relationships and connect people to the work we do.
  • Engage with individuals in meaningful opportunities, which positively impact those we serve.
  • Be a part of a supportive team, dedicated to professional and personal growth.

In Your Role You Will

  • Assist those in need of housing and housing supports through the use of government programs, community supports and other community services available.
  • Provide advice, information and appropriate referrals to support workers and agency representatives who find barriers to housing and housing supports with youth.
  • Communicate with transitional housing and community supports organizations to ensure service coordination.
  • Develop and execute individual service plans requiring complex case coordination in collaboration with service teams.
  • Conduct and complete day to day supervisions, training, and annual performance evaluations for Youth Housing First staff.
  • Compile and input documentation into the ETO Program in a timely manner.

Education and Certifications


  • Degree/diploma in Child and Youth Care (CYC), Social Work, Human Services, or related field.
  • Police Check with Vulnerable Sector.
  • Intervention Record Check.
  • Class 5 Driver’s License, reliable, registered vehicle, a recent driver’s abstract and valid insurance including two million dollar liability coverage.
  • Certificates: Standard First Aid, Indigenous Awareness, De-Escalation, Protection of Sexually Exploited Children’s Act, Suicide Intervention, Harm Reduction


  • Certificates: Housing First 101, Motivational Interviewing, Critical Time Intervention, Trauma Informed Care, Vicarious Trauma and Self-Care, Alberta Supports, Residential Tenancy Act, Landlord Relations, Serving LGBTQ2S Participants, ETO for New Staff, SCOLR Online Learning Modules


  • 3+ years’ experience working with marginalized populations (youth experience an asset).
  • 1+ year experience working in a supervisory capacity (experience with staff supervision in the human services sector an asset).
  • Working knowledge and experience with harm reduction, resiliency, trauma-informed and solution focused practice.
  • Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Extensive background and experience working with youth struggling with addictions, poverty, mental health, and traumatic histories. Understanding and ability to respond to multiple, complex barriers faced by high-risk youth.


  • Empathetic Outlook: The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective.
  • Communication: Comfortable communicating formally, informally, in groups and one-on-one.  Able to obtain and share information, ideas, and problems. Able to ask for advice, support and accept feedback.
  • Relationship Building: Able to build formal and informal professional relationships.  Fosters respect and reciprocity with participants/tenants, team members, other e4c personnel, external service providers and community members.
  • Accountability: Able to define expectations for self and others and to act to fulfill these expectations. Able to self-reflect, monitor and correct one’s own actions, as well as others’ actions).
  • Detail Oriented-Able to manage scheduling, completing multiple assessments and data entry. Focuses on the details that matter, checks work, ensures that tasks are completed as asked.


Thank you to all those apply. Only those short-listed will be contacted for an interview.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please forward Cover Letter and Resume to:
Contact Details:
Website: www.e4calberta.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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