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Job Number:  40183
Program Assistant - Make Tax Time Pay Program
Job Posted: Friday, 1 December 2017
Closing Date: Wednesday, 13 December 2017
(67 days ago)
Region: Edmonton area Type: Contract - Full time
Location: Edmonton Salary: (not entered)

e4c is a not-for-profit organization that works across Edmonton, helping people get what they need to tackle life’s challenges. At e4c, we are working to limit, alleviate and ultimately eliminate poverty in Edmonton. Everyone has a story . . . and we believe in a future where poverty isn’t part of it.


The Program Assistant's primary responsibility is to work with the Program Coordinator to organize and deliver the e4c Make Tax Time Pay (MTTP) Program. MTTP runs tax clinics that offer free tax preparation and benefits application support. The Program Assistant would respond to emerging needs within the program and division to ensure that achievement of the service outcomes and objectives are conducted in an efficient, professional, and timely manner.



  • Full-time position from January 8, 2017 to May 31st, 2017 for 40 hours per week.
  • Typically during regular weekday hours but significant evenings and Saturdays from February to April will be required.
  • Requires a flexible schedule, occasional weekend work and last minute notification to travel.

Why Join Our Team       

  • Build relationships and connect people to the work we do.
  • Engage with individuals in meaningful opportunities, which positively impact those we serve.
  • Be a part of a supportive team, dedicated to professional and personal growth.

In Your Role You Will

  • Organize and facilitate group training sessions for volunteers on tax filing and applying for government benefits.
  • Regularly visit multiple tax sites to engage volunteers, help with problem solving, and provide additional mentorship to volunteers
  • Coordinate volunteers to ensure community members are being supported in a way that represents the values and commitments of e4c
  • Assist tax sites within the Edmonton and surrounding area with solving tax questions, client challenges, and simple technical issues on an on call basis
  • Organize and deliver program supplies to tax sites in locations throughout the Edmonton area
  • Maintain excel spreadsheets of tax site supplies, activities, and volunteers
  • Input information from intake forms into excel, maintain confidentiality as directed by FOIP
  • Update forms and information sheets in preparation for tax season
  • Assist with the evaluation of the program

Education and Certifications


  • High School Diploma
  • 1+ years of post-secondary education in Human Services, Community Development, or Education fields.
  • Must be able to pass CRA tax volunteer screening
  • Class 5 Driver’s License, reliable, registered vehicle, and valid vehicle insurance
  • Police Check with Vulnerable Sector.
  • Intervention Record Check.


  • First Aid Certificate
  • Suicide Intervention
  • De-escalation


  • 2+ years’ experience working with people experiencing poverty or marginalized populations
  • Experience navigating complicated government applications and various documents
  • Previous experience with basic financial concepts is required with a willingness to learn about tax filing
  • Experience working with Microsoft Excel, Publisher, and Word is required
  • Experience with basic computer troubleshooting would be an asset (Windows, Internet Explorer)


  • Teamwork - the ability to work cooperatively, respectfully and effectively with staff, colleagues, and stakeholders to achieve collective results.
  • Personal Effectiveness – the ability to demonstrate skills, knowledge and an attitude that enable them to effectively carry out the job and to maintain personal health over time.
  • Quality - Provides exceptional customer service and high quality programming, while seeking ways to improve and enhance.
  • Commitment to Values of e4c – ability to demonstrate compassion for every individual and strives to build positive relationships with clients, volunteers, and agency partners.
  • Professionalism and Accountability – ability to demonstrate enthusiasm for and commitment to Financial Empowerment program and accepts responsibility for personal actions.
  • Service Orientation – an understanding of clients’ needs and strives to meet expectations. Highly motivated, dedicated, and compassionate individual; enjoys working with children.
  • Relationship Building – ability to identify and initiate working relationships and to develop and maintain them in a way that is of mutual benefit to both the client and e4c, ability to demonstrate healthy relationships with clients look like by acting as a caring and compassionate role model


Thank you to all those apply. Only those short-listed will be contacted for an interview.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please forward Cover Letter and Resume to:
Contact Details:
Website: www.e4calberta.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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