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Job Details

Job Number:  40196
Front Desk Attendant
Job Posted: Friday, 1 December 2017
Closing Date: Friday, 15 December 2017
(66 days ago)
The Salvation Army Vancouver Community & Family Services
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver Salary: (not entered)



Provide front desk services:

  • Greeting and attending to clients who come in to program appointments
  • Answering phone enquiries relating to programs and services
  • Directing calls to program and administrative staff
  • Screening client’s eligibility for in-house Emergency Basic Need Support according to Ministry’s policies and procedures
  • Booking appointments for Caseworkers/ Updating appointment schedule for Caseworkers
  • Issuing Thrift Store Clothing Vouchers to walk-in clients
  • Making referrals to other community resources


Attend to related tasks:

  • Unlocking and locking front door at designated time
  • Monitoring food and supply distribution in lobby
  • Maintaining waiting room/lobby area in clean and orderly fashion, e.g. if needed, reminding clients to use child-appropriate languages
  • Advising designated staff members when receiving cash/cheque at front desk
  • Receiving faxes and incoming mails, posting outgoing mails
  • Perform other duties as assigned



  • Social Services training or a combination of appropriate level education and experience
  • Proficient computer skills, including Microsoft Word, Excel, PowerPoint
  • Able to cooperate with staff and volunteers and be part of an effective team
  • Able to communicate assertively with understanding and sensitivity
  • Good organizational, interpersonal, communication and presentation skills
  • Good public appearance, both in grooming and demeanor
  • Food Safe Certificate an asset or willingness to obtain one
  • Current Certification in First Aid/CPR an asset or willingness to obtain one
  • Willing to subscribe fully to The Salvation Army mission, values, policies and procedures
  • Criminal Record Check clearance


Minimum Prior Related Experience:

Up to six (6) months of prior related experience, including, experience working with multi-barriered persons.



  • Permanent Full-time (35 hours per week)
  • Monday to Friday, 8:30 am – 4:00 pm


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please email cover letter and resume to:

Ming Chau, Business Manager
The Salvation Army Vancouver Community & Family Services
3213 Fraser Street
Vancouver, BC, V5V 4B8


*** No phone calls please ***
Contact Details:
The Salvation Army Vancouver Community & Family Services
3213 Fraser Street
Vancouver, BC, V5V 4B8
www:   www.salvationarmyvcfs.com

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