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Job Number:  40242
Manager – Health Services
Job Posted: Tuesday, 5 December 2017
Closing Date: Wednesday, 20 December 2017
(62 days ago)
Indus Community Services
Region: Halton / Peel area Type: Full time
Location: Mississauga Salary: (not entered)

Job Position: Manager – Health Services

Department: Health Services

Status: Full Time – 35 hours a week

Compensation: Commensurate with skills and experience – includes a generous RRSP plan, group health benefits and professional development support

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over 32 years. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally appropriate services to newcomers, families, women & seniors.


Vision: Leaders in building strong and supportive communities.
Mission: Supporting our growing communities to manage change through quality client-centered social & health services and responsive public education.

Position Summary:

Under the general guidance of the Director – Health Services, the incumbent is responsible for daily leadership and management of staff and the activities of the Health Services Program at their assigned site, deliver high quality client programs and ensure all processes are performed in a timely and efficient manner to provide a professional level of service. Responsibilities relate to site-supervision, coordination of activities of a multidisciplinary team, client programming, program planning, quality management and program standards, equipment/supplies/environment management, committee participation and internal communications.


Responsibilities and Duties: (but not limited to)

Responsible for ensuring the delivery of site-specific Adult Day, Health Engagement and other Health Services Programs which aim to meet the client’s individualized social and recreational needs, abilities and interests.

* Assesses client’s needs in determining types of programs to be developed.
* Assesses the environment in relation to Program Standards and makes recommendations for change.
* Establishes goals for the program and sets priorities.
* Demonstrates a team approach in the planning, developing, implementing and evaluating of social and recreational programs.
* Ensures that individual programs are implemented in collaboration with the program staff, volunteers and student placements.
* Identifies ongoing staff education needs.
* Assesses for safe environment for clients to minimize risks to clients and staff.
* In conjunction with the Director, plans, organizes, directs, controls and evaluates the development and administration of policies and procedures designed to protect and promote the health and social welfare of clients.
* Coordinates the day to day planning, implementing and evaluating of programs.
* Maintains an open and active communication link to clients and families.
* Maintains and promotes a positive environment by respecting client’s rights and concerns and maintaining dignity and uniqueness.
* Is a role model in the provision of quality care by reinforcing mission, values, guiding principles, roles, objectives, policies and procedures to clients/families and staff.
* Conducts staff performance appraisals and is responsible for the adherence to all agency policies and procedures.
* Ensures the availability of competent and skilled staff necessary to provide and support quality care.
* Schedules staff and volunteers.
* Identifies staff performance issues and consults with the appropriate resource.
* Promotes quality improvement and risk management goals and initiatives with the program team.
* Provides leadership related to issues, trends, and programming for the Health Services team.
* Participates in the accreditation process and provides leadership to the team.
* Ensures that staff/volunteers are knowledgeable regarding proper use, storage and handling of equipment and hazardous materials and remain current with regard to Adult Day Services standards and practices
* Develops indicators and measures outcomes to evaluate the effectiveness of the programming.
* Evaluates services and programs in relation to program standards.
* Evaluates the changing needs in programming and/or human resources and makes recommendations to the Director.
* Evaluates effectiveness of own communication with clients/family/visitors and team members.
* Integrates Indus’s mission, values and guiding principles into daily programming.
* Follows legislated requirements and ethical guidelines.
* Maintains confidentiality of all data and information related to clients, families, facility and the organization.
* Demonstrates Leadership and promotes team to function in a professional manner, always encouraging client autonomy to preserve dignity and self-esteem and promote quality of life.
* Serves as a resource to staff and other health care professionals in the community.
* Represents assigned site and the Health Services program at the Departmental Management Team meetings.
Staff Management:
* Responsible for the direct supervision of all staff at the site
* Collaborates with staff to identify, plan and facilitate implementation and evaluate orientation and employee development programs.
* Maintains knowledge of new developments in program areas, accessing training opportunities both within the organization and beyond.
* Participates in committee and project work.
* Establishes and maintains effective working relationships.
* Communicates with outside agencies to ensure continuity of services and adherence to all partnership agreements.
Operational and Fiscal Management:
* In collaboration with the Health Services Management Team and the Director – Health Services develops, implements and monitors the Annual Health Services Operations Work Plan.
* In collaboration with the Director – Health Services, Director – Finance & Corporate Services and the CEO prepares annual program operating budgets.
* Demonstrates fiscal responsibility in managing the operating budget.
* Oversees, monitors and ensures program and maintenance expenditures are managed effectively and efficiently within approved budgets.

Qualifications and Skills:

  • Prior experience in Adult Day Service operations
  • Master’s degree from an accredited university in Nursing, Human Services, Health Administration, Gerontology or a related health field, with five years of progressively responsible management/supervisory experience including administration, management and organization, program development, personnel management preferably in the non-profit, community services or health sector.
  •  Must have a genuine interest in health care especially of the frail elderly and disabled (geriatric population).
  • Demonstrated leadership ability with comprehensive knowledge of nursing and health care practices and techniques as they relate to long term care and or adult day programs.
  • Knowledge of all federal and provincial legislations applicable to the voluntary and health sector organizations.
  • Strong organization, interpersonal, communication, and relationship building skills.
  • Possess a high degree of initiative, credibility, and decisiveness and are able to remain results-oriented at all times.
  • Skilled in identifying and recommending problem resolution.
  • Proven ability to complete projects successfully within deadline.
  • Commitment to continuing self-development and continuous quality improvement.
  • Excellent written and verbal communication skills in English with the ability to present information in a positive and diplomatic manner.
  • Proficiency in one or more South Asian languages is an asset.
  • Proficient in the use of computers for: Microsoft Office, E-mail & Internet.
  • Ability to work flexible hours including evenings, weekends and to work from any one of Indus’s work-sites.
  • Valid Ontario Driver’s License and access to a car is required
  • Current CPR and First Aid certification.
  •  A Police Vulnerable Sector Check will be required

Interested candidates are invited to submit their application, including a complete resume of qualifications and experience, electronically to by 12:00pm, December 20th, 2017. Please ensure your application email has the subject heading of ‘Manager - Health Services - (insert your name)’

This job posting is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Indus Community Services is an equal opportunity employer and is committed to establishing a qualified workforce that is reflective of the diverse populations we serve. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We encourage applications from all qualified individuals; however, only those under consideration will be contacted. No phone calls please.

Posting Date: December 4th, 2017

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Interested candidates are invited to submit their application, including a complete resume of qualifications and experience, electronically to by 12:00pm, December 20th, 2017. Please ensure your application email has the subject heading of ‘Manager - Health Services - (insert your name)’
Contact Details:
Vinitha Miranda
Indus Community Services
3038 Hurontario Street, Suite 206
Mississauga, ON, L5B 3B9

Tel: 905-275-2369
www:   induscs.ca/current-opportunities/

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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