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Job Number:  40291
Service Centre Analyst - 2017.215W
Job Posted: Thursday, 7 December 2017
Closing Date: Thursday, 21 December 2017
(59 days ago)
Community Living British Columbia
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver Salary: Information Systems R18 / $50,857 annually

Community Living BC (CLBC) is a crown corporation responsible for arranging supports and services to adults with developmental disabilities and their families in British Columbia. More than just a job. CLBC is about compassion, commitment, contribution, collaboration and community. CLBC's dedicated and capable workforce plays a vital role in achieving the vision of 'lives filled with possibilities in welcoming communities' for adults with developmental disabilities and their families. 


The Role:

  • Works as part of a team to operate the daily activities of the CLBC Service Centre and provide front-line information technology support and problem resolution services (tier 1 and escalation to tier 2) in a centralized multi-platform support environment.

  • Responsible for enabling/training users to use technology related resources in a multiple platform and multiple site environment.

  • The incumbent must ensure that technical issues and requests are dealt with in an effective and timely manner and that business process issues and requests are dealt with and well understood. 

  • As a key member of the IT Operations and Development work team, this position provides statistics, reporting and other information to the group on a regular basis, and liaises with Workplace Technology Services, MCFD and Solutions BC for issue resolution, general communications and coordination of service and support requests.

  • The ideal candidate is able to effectively work in this diverse, complex and dynamic environment where shifting priorities are common and expected.

  • Superior judgment, problem-solving skills, analytical abilities and excellent customer service are a must.


  • A degree in Information Technology, Computer Science or a Business related discipline plus one year related experience; OR a diploma plus two years related experience; OR an equivalent combination of education, experience and training.


  • Knowledge of current and emerging hardware and software technologies including a basic understanding of the following: PARIS, HTML, ASP.net, Crystal Reports, user provisioning; systems development life cycle and front-line training approaches.

For a complete list of qualifications and duties please review the job description posted on our website - www.communitylivingbc.ca


Successful applicant is subject to a Criminal Record Check (Criminal Records Review Act).

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Interested applicants are encouraged to e-mail a resume and a cover letter by the closing date, quoting competition #2017.215W in the subject line, to Jaimie Willows at CLBC.HumanR
Contact Details:
Jaimie Willows
Community Living British Columbia
7-1200 West 73rd Avenue
Vancouver, BC, V6P 6G5

www:   www.communitylivingbc.ca

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