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Job Details

Job Number:  40319
Settlement Worker
Job Posted: Thursday, 7 December 2017
Closing Date: Friday, 26 January 2018
(26 days ago)
Inter-Cultural Association of Greater Victoria
Region: Vancouver Island & Coastal areas Type: Full time
Location: Victoria Salary: $22.16 per hour

Vacancy Posting – Competition #2017-12-07 SW

Posting date:

November 9 and reposted December 7, 2017

Closing date:

Posting will remain open  until the position is filled


Settlement Worker

Hours of work:

Monday to Friday – 35 hours per week (full-time)

Contract period:

December 4, 2017, to March 31, 2018

Location of work:

930 Balmoral Road and various Schools in Districts 61, 62 and 63

Rate of pay:

$22.16 (benefits after successful completion of probation)


The Inter-Cultural Association of Greater Victoria (ICA) helps individuals and organizations connect across cultures.  We provide information, support and tools to help immigrants reach their goals.  By engaging people through networks, education and arts programming, we create a welcoming community.  ICA offers services for newcomers, including settlement and integration counseling, translation and interpretation, English classes, mentoring, volunteer matching, and peer support.  We also provide outreach and education in the community through arts programming, as well as workshops on anti-racism, multiculturalism, diversity awareness, immigration and human rights.


Job description

Provides settlement and integration services to immigrants and refugees. Provides one-on-one support to individuals or family units. Plans and implements group programs for immigrants and refugees. Assists clients in accessing other community-based resources. Focus of position may be on particular client demographics, e.g. youth or seniors; children and youth in schools. Engages in settlement services outreach to various areas within the Capital Regional District.



Minimum Grade 12 diploma with related professional courses on settlement-related themes (e.g., family law, immigration and refugee studies). Undergraduate degree in related discipline (e.g. social work, intercultural studies, immigration and refugee studies, child and youth care) preferred. Diploma in a related field or an equivalent combination of education, training and experience. Proficiency in a major immigrant language (Mandarin or Spanish) is required. Direct experience with settlement service delivery preferred.


One to three years of previous work experience in a similar environment (social services, nonprofit organization) and experience working with persons from a wide variety of cultural and ethnic backgrounds.  Experience working with immigrants and/or refugees preferred. Knowledge of community resources would be an asset.


Key duties and responsibilities

  • Provides settlement and integration services to immigrants and refugees through assessment, orientation, information, referrals and advocacy;
  • Plans, organizes and facilitates workshops and courses on topics relevant to settlement and integration;
  • Links clients with community resources;
  • Creates low-intensity or high-intensity settlement plans to reflect clients’ needs for short-term or long-term interventions;
  • Establishes and maintains working relationships with other service providers;
  • Provides culturally-sensitive problem-solving assistance to clients;
  • Contributes to overall settlement program planning and implementation;
  • Keeps client management and case notes up to date;
  • Uses technology and technological systems, e.g., client management databases and participates in training to learn new systems and stay up-to-date on systems requirements;
  • Participates in settlement-related training opportunities to stay current on issues impacting ICA’s clients;
  • Other related duties as assigned; may include occasional client intake.

Required skills and abilities

  • Demonstrate specialized, advanced knowledge of settlement processes and referral practices.
  • Identify and access community services and resources.
  • Understand inter-cultural family dynamics.
  • Ability to work with individuals and families experiencing discrimination, racism and culture shock.
  • Knowledge of eligibility criteria.
  • Crisis intervention skills.
  • Demonstrate empathy.
  • Understand the basics of the Canadian legal system, laws and public policy.
  • Perform language and cultural interpretation.
  • Work effectively with an interpreter.
  • Ability to design and deliver workshops, including orientation workshops.
  • Manage a case load of immigrant and refugee clients.
  • Computer proficiency; create, maintain and access electronic records in a client data management system.
  • Understand the objectives of the Settlement Workers in Schools (SWIS) approach and work effectively with other ICA Settlement Workers operating in the school system.
  • Effective team work in a diverse team setting.
  • Create and maintain professional boundaries.

 Additional information

  • Some travel to community locations within Greater Victoria will be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, may be required. Flex time schedules will be made to accommodate non-regular work hours.
  • Valid BC driver’s license and access to a car would be an asset.
  • Current, clear criminal record check is required upon hire.
  • WHMIS training will be required.

Closing date

Please submit a cover letter and current resume (in .pdf format), noting relevant qualifications and experience to the Inter-Cultural Association of Greater Victoria, Attention: HR Manager, via email to .  The posting will remain open until the position is filled.   Please quote Competition #2017-12-07-SW in the subject line.


Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please send cover letter and resume in .pdf format via email. Please quote competition number in the subject line.
Contact Details:
Inter-Cultural Association of Greater Victoria
930 Balmoral Road
Victoria, BC, V8T 1A8
www:   www.icavictoria.org

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